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Showing topics posted by Hime, Gideon, Loki or Kibbelz and posted in for the last 365 days.

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  1. Yesterday
  2. Thanks @TrueCommunityHero The Game Team just verified this is an issue and I've updated the OP
  3. Hi everyone, Just wanted to flag some known issues around the 7.9 update which was deployed this morning: The Black Cloud Marketplace is currently down for maintenance and will be opened when the maintenance completes. Auto-hunting in Timeless Terrace is still disabled and will be fixed in the next patch. Update: Infernal Drakenspire Depths has the incorrect number of entries. Thanks for your patience while we work on these items!
  4. Hello everyone! The official notes for our 7.9 Update have just been released, containing numerous Class balance tweaks, the addition of the new Void Trials instance, and more. You can find the Official Notes here. We will be deploying the update during our maintenance window starting at 6am Server Time (4am PT / 7am ET / 12pm UTC) and lasting for approximately 4 hours 30 minutes. We'll also be making the following updates: Events/Promotions Hungry Hatchlings will end, and some items related to the event will be deleted (see below). Please use up all your reward boxes before ma
  5. Earlier
  6. Hi Nalariel, sorry if I missed an important message from you. I will go through my PMs and message you back there. @MechEagle-DN I'm hardly "silencing" you. I would hide any post which stated lies as if they were fact regarding such an important matter. I appreciate that your most recent post is not framed in this way, though I do wish it was more civil.
  7. I know that we did not restrict our investigation to only examining paragon gear - and included other items/equipment such as the ones you mentioned. As to the 'view detail' suggestion, we're always open to suggestions from the community and in seeing what there is support for so will be curious to see how conversation evolves from here. @MechEagle-DN we clarified this in our post - the four players who had their bans reservesed purchased items which are regularly available via the broker at market prices. There was nothing irregular about their transactions. Please be constructive in yo
  8. Hi everyone, Another routine Maintenance will take place tomorrow at 6am Server Time (4am PT / 7am ET / 12pm UTC). We expect that downtime should last approximately 2 hours 15 minutes. We intend to implement the following minor changes: Adjusted the season end in preparation for the next update. Updated the End User License Agreement. Thank you!
  9. Hi everyone - we wanted to provide an update on the events surrounding the Paragon Equipment issues which saw significant discussion over the last week. Recently, we learned that certain players had discovered a flaw in the game, which allowed them to obtain a variety of items they had not legitimately earned. Instead of reporting this issue to the game's staff, these players chose to exploit it and distribute items to other players within Aion. Once we were aware of this happening, we were able to identify and patch the issue swiftly, thanks in-part to player reports. Consequently,
  10. Just wanted to confirm that you have access to our support team via our ticket system here: https://support.aiononline.com/hc/en-us/requests/new Feel free to put one in and seek technical assistance. Wish I could be of more help, and good luck with the troubleshooting friend ❤️
  11. Haven't forgotten mate, just an ongoing investigation. Stay tuned for updates soon, we will share once we conclude and issue any more acct actions/bans. @HueHueranger Yes, we mentioned our intentions here. Thanks for being understanding (your comment is very reasonable) while we are finishing the investigating. Hope to share an update very soon.
  12. We'll have news to share on this within a week or so! Fixed the time zone issue, thanks for pointing out the UTC error. @MechEagIe-DN I personally think post count is just one metric, and a CM shouldn't be "judged" by that alone. But if it is what matters to you, please remember I was onboarded to Aion just ~9 months ago compared to other CMs who have mostly been here for years.
  13. Appreciate hearing how this feels from your perspective - will do, and thanks for being patient with us while the we address it.
  14. Just to ensure there is awareness in each related thread, please note any players who engaged in illicit behaviour to obtain these items will be permanently banned. Feel free to refence my post on the topic earlier here: https://forums.aiononline.com/topic/8240-gm-has-acted/?do=findComment&comment=85298
  15. As I mentioned in another thread, offenders in this instance will be permanently banned. The investigation is still ongoing, so it is entirely possible that we may not have yet banned all necessary accounts. We are working as quickly as possible on the issue and I am passing along what I see discussed in these threads.
  16. Hello Daevas ~ Our routine Maintenance will take place tomorrow at 6am Server Time (4am PT / 7am ET / 12pm UTC). We expect that downtime should last approximately 3 hours, with servers coming back online at 9am Server Time. Thank you!
  17. Alright ya'll - so I've managed to get some more additional info to share after raising your concerns to the Game Team. 1) Accounts we've 'actioned' so far have been permanently ban. There is (and I quote) "no way in hell" these accounts will be permitted to play ever again. 2) I see some comments circulating about GM abuse. I've gotten approval to state that this was not GM abuse, or anything of that sort. 3) Regarding other questions - the team has said they're willing to share more details once our investigation is complete. They wanted to highlight that we are still in the p
  18. You've probably noticed this elsewhere, but in general gaming companies do not provide full transparency when it comes to exploits and cheats. You may personally receive an affirmation that "a report" you made "led to action", or a company may distrubte total quantity of bans related to a ban-wave. There are varying levels of transparency that can be shared, but full is pretty much never an option. Over my career at various gaming companies, I've been told a few reasons why the vague replies are necessary, and I'll share the two that were the most memorable to me: A head of legal co
  19. Hi everyone, message below from our game team: We are aware of this issue, and have already actioned several involved accounts. We are continuing to investigate and cannot offer additional details at this time, but we take this issue extremely seriously. Thanks
  20. Hi everyone, We are beginning the deployment of a hotfix to implement the following changes: Fixed the Experience Extractor price issue that was introduced during this week's maintenance and the Picnic Panic event launch. The Picnic Panic event merchant will now sell an Experience Extractor bundle containing 1 extractor, at the same price/limits as before. Estimated downtime is from 3pm - 4:15pm Server Time (1 hour 15 minutes total). Thank you!
  21. To be extra clear - this price was not intentional, there was a bug in the code we deployed this morning. Surveys offering compensation extractors have now been delivered
  22. Yep, just posted this in another thread as well but sharing it here too:
  23. Thanks for the heads up. Our team looked into this right after we saw your comments and we're putting in a request to Korea for a fix right away. We will also be issuing a survey with 25 extractors in it for everyone while we await the fix. Thank you for your patience.
  24. Hello Daevas! Maintenance has been scheduled for tomorrow at 4am Server Time (4am PT / 7am ET / 11am UTC). The downtime should last approximately 2 hours 30 minutes. We will be implementing the following: Events Treasure Hunt event will end. Picnic Panic will begin. Minion Promotion will begin. Localization Fixed some cutoff text and outdated terms in the Minion window. Fixed incorrect chat messages related to the usage of some skills. In addition, we will be extending the duration of some of our events. Rainbow Snake, Garden of Growth, and Hungry Hatchlings will all now co
  25. Hello everyone, Maintenance has been scheduled for tomorrow at 4am Server Time (4am PT / 7am ET / 11am UTC). The downtime should last approximately 2 hours 30 minutes. As mentioned last week, we will be deleting items related to the Dungeon Entry Boost and Shoreline Showdown events. The exact item list is as follows: Shoreline Showdown: Mysterious Mineral Shard Wavesplitter Treasure Wavesplitter Gemstone Box Mysterious Gem Dungeon Returns: [Event] Dungeon Star Shard [Event] Dungeon Star Thank you
  26. @KnightZM-KT I will be sure that this is passed along. I think @Gallium-DN's position is very similar, and these comments will be sent along too.
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