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Showing topics posted by Hime, Cyan or Gideon and posted in for the last 365 days.

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  1. Yesterday
  2. NCoins Gone

    Update: The Black Cloud Marketplace should be operating normally. Let us know if anything seems odd.
  3. NCoins Gone

    This is a display issue with the store. Your NCoin/BCC is perfectly fine. The store issues should be resolved soon and I'll update once everything is operating normally.
  4. I was going to reply in another thread, but the event has no planned changes. We've seen the feedback and will be sending it up but as I said there's no changes planned currently. There will be more events in the future. Thanks.
  5. I knew I was forgetting something. Thanks!
  6. Last week
  7. There will be a scheduled maintenance Wednesday, May 22, 2019 from 6:00 a.m. CDT / 11:00 CET to 11:45 a.m. CDT / 16:45 CEST. The game servers will be unavailable for approximately 5 hours and 45 minutes. Changes Routine website and server maintenance The Shugo Emperor's Vault event will continue for two more weeks. Ereshkigal and Katalam server consolidation will take place. You can find more info here. For characters on Ereshkigal, this is your last chance to take advantage of the survey and boosts! Character Transfers will remain closed and will reopen in a few weeks once we've confirmed everything is running stably after the merge. GP will be reset. You can find more details from a prior post here. You will find the following new boosts on all servers until June 5, 2019. EXP +200% Drop +100% AP +100% Crafting +100% Be sure to follow @AionOps for server updates. Maintenance Images of the Week
  8. Bugged Transformation Synthesis

    If you were someone that was impacted by this from combining Transformations, you can contact support and they will evaluate and assist you.
  9. Broker Bot and Untradeable Items

    This is a possibility, and we've been in discussion with the dev team about changing items to be account bound, etc but they are unable to change many items for various reasons. We'll keep sending the feedback, but in the meantime we will try and stop it from happening the best we can.
  10. Broker Bot and Untradeable Items

    Hi everyone, Just to jump in here quickly. We know that this sort of thing is hard to identify, but if you know of any characteristics or have any other information on how these bots work please reach out to me or submit a ticket and we will have a look. Thank you.
  11. Earlier
  12. Proxy users geting banned

    Just to reiterate, if you have been banned or locked out from using a proxy please contact support and they will be able to further assist you.
  13. Enchant rate broken?

    This thread comes up every now and then. I wanted to let you guys know that we have double checked the reports and we're not finding an issue. The rates are as they should be.
  14. There will be a scheduled maintenance Wednesday, May 15, 2019 from 6:00 a.m. CDT / 11:00 CET to 8:15 a.m. CDT / 13:15 CEST. The game servers will be unavailable for approximately 2 hours and 15 minutes. Changes Routine website and server maintenance The Shugo Emperor's Vault event will continue for three more weeks. Small text and localization issues will be fixed. As a follow up, the compensation for the ranking issue will be sent out to impacted players tomorrow. Be sure to follow @AionOps for server updates. Maintenance Images of the Week
  15. BANNED BECAUSE OF PING REDUCER

    Locked due to other ongoing thread.
  16. Proxy users geting banned

    Hello everyone, I wanted to follow up here with some more information. It's common for people to use different ping programs, VPNs, etc, to help with the connections. While there are many innocent people that use these programs there are also less-than-reputable people that use them as well. Because of this, there's specific IP addresses or connections that are blocked time to time due to working to stop bad behavior. Unfortunately there are times where innocent people are caught up in this due to sharing similar information (such as connections because of a VPN). And because of this there's a risk your account could be caught in this, which is why we don't officially sanction the use of these programs. That being said, there were some accounts that were caught up recently and we've since unblocked them. If you are still not able to access the game you can submit a ticket to support@aiononline.com and they will review it. Thank you.
  17. Compensation, how are you doing it?

    We'll be getting this information out soon. Still finalizing all the details.
  18. There will be a scheduled maintenance Wednesday, May 8, 2019 from 6:00 a.m. CDT / 11:00 CET to 10:15 a.m. CDT / 15:15 CEST. The game servers will be unavailable for approximately 4 hours and 15 minutes. Changes Routine website and server maintenance The Shugo Emperor's Vault event will begin. Challenge the Vault to collect coins and prizes until 6/5! You can find more details here. An issue where players of certain ranks were unable to acquire AP will be fixed. We will send a compensation package to affected players by next week’s maintenance. Characters created prior to the launch of Awakened Legacy, on accounts that have logged in since 1/1/2018, will receive a Plastic Surgery ticket in their mail to fix an issue with eye color. This bug affected every character created before maintenance on 10/24/2018. We will be delivering tickets to other affected characters in a future maintenance. GP rewards from Idgel Dome and Illumiel Brawl will be removed. The ability to kick players inside Evergale Canyon will be removed. An issue where transformations added during the Ereshkigal's Wrath update were not able to be acquired via transformation synthesis will be fixed. An issue where players would not be teleported to Sanctum or Pandaemonium during the quests "Frozen Legion" and "Army of Ice," respectively will be fixed. Be sure to follow @AionOps for server updates. Maintenance Images of the Week
  19. GP

    We don't have a time frame for this, so it's possible it would happen close to the new season. It's hard to pin point when currently.
  20. Hello all, I know you're all awaiting a fix for the AP/GP issue. Unfortunately the build we received from the development team today did not address the issue like we had hoped, so we will need to wait for another build from them. As soon as it's working properly we will be getting it out but as of right now we don't have an exact date. Hopefully we're able to get this out before maintenance next week. As for the compensation, we're still looking at who has been impacted by this the best solution for it, but there's no exact answer as of right now. We know for a number of reasons this is causing frustrations and we're working to get this addressed as quickly as we can. Thank you.
  21. GP

    We're working to remove the reset from ID/IB, and in the past the AP to GP merchant has been strongly disliked among the community so it won't be coming back.
  22. I have removed some of the back and forth in this thread. Please keep the discussion here on topic and civil. This is not the place to be arguing. Thank you.
  23. EU Cares About His Community

    Please don't derail the thread discussing moderation. Thanks.
  24. Free Transfer Off EK to DN!!

    The website is out of date. Katalam was selected as the free transfer for a number of reasons. If you would like to transfer for DN it will have the normal transfer cost.
  25. All I can say for these issues (like I just did in another thread) is they're being actively investigated. We'll have more information to share as soon as we have it.
  26. NO GP FOR FORT!!!!

    To give an update, we're still exploring the issue and looking for the root cause. As I stated before it's not as simple and just taking the server down (because we can investigate everything without taking it down). Until this issue is resolved it's difficult to say what the best course of action is, but we will be getting the missing AP and GP out to players that are missing out on them. I know ranks are important to everyone but we're still investigating.
  27. Unfortunately this isn't something that we can just do as it's designed in a specific way. Is it something support can possibly help with?
  28. There will be a scheduled maintenance Wednesday, May 1, 2019 from 6:00 a.m. CDT / 11:00 CET to 7:40 a.m. CDT / 12:45 CEST. The game servers will be unavailable for approximately 1 hour and 45 minutes. Changes Routine website and server maintenance Rainbow Snake Festival will end. Pay tribute while there's still time. Flower Festival will end. Turn in any remaining Blossoms before it's too late! The 4 week requirement for GP will be removed. An issue where NPCs in Lakrum were not spawning correctly will be fixed. Repeatable quests to earn GP will be added. These quests will be obtained automatically when entering Lakrum. New buffs will be added for returning players: In several instances, you'll see a new NPC near the entrance. These NPCs can be only interacted with by returning players, and will grant a buff that applies to them and the entire party. This buff increases various PvE stats for a period of time. Returning players are defined as those who have not logged into Aion for at least 30 days. The returning flag lasts for 30 days after the initial login. We have plans to roll these NPCs out to more locations in the future. Be sure to follow @AionOps for server updates. Maintenance Images of the Week
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