Empyrea-KT

I have this same error.

Luna is an integral part of this game. By severely limiting our ways to acquire luna it makes an even wider gap in the free to play vs pay to win. We also can't even do the menial task such as retuning gear without stressing about how much luna we have left. As other people have said. Things like making luna a pay to win feature will just make people go play another game. If you'd like to make money and not give an unfair advantage to the people that can spend money on the game. Then start rotating old skins and outfits in bcm every week. Guaranteed you will be making 3-4x as much as you are now. Please make the smart decision. Make a daily luna bundle again, and start adding skins/outfits etc to BCM more often.

Same IP adress. Response to account with ncoin applied. "Reviewing your login attempt, it appears that it was flagged for security reasons that prevented you from logging in. This could have been the result of high risk characteristics of your attempt or due to the past associations with compromised accounts or devices. At this time we've taken steps that should allow you to log in." Same IP but no ncoin used. Response is "Our system detected a known third-party program used to automate gameplay and/or gain an unfair advantage in association with this account. Please be advised that the use of third party programs with our games is a violation of the User Agreement and Rules of Conduct: https://us.ncsoft.com/en-us/legal/aion/aion-user-agreement As we strive to maintain a fun and fair environment for all our players, we take this type of activity very seriously. As such, the decision to close this account is final. Please understand that there is no further assistance we can provide you regarding this account or issue. As such, further replies or new support tickets may not receive a response." I asked them to show proof of the crime. Have not received an answer yet. They are not banning due to hacking/botting. They are banning due to lack of ptw on the account. Last day of waiting for me. If they don't undo this madness I will sadly leave Aion for good. After this I have no faith left in this terrible management that will not even check into and prove I did not cheat. Just auto response because I didn't buy anything on that account. Btw gold sellers still spamming classic, bots still spamming lower cruci and people still openly no animation hacking. Give a gold star to whoever thought. Hey let's ban all the real players.

I was looking forward to spending some money for black Friday, but why would I spend anything on a game they can ban you with no warning without doing anything wrong?

My friend says you also deleted his galaxy bundle 1 week early and won't restore it. The lights are on but nobody is home.

https://imgur.com/a/1b2f2R7 65 people in Igg/Sanc etc on a Friday night. Good job killing the game by banning legit players. Unban.