Hello,
Thank you for contacting the Aion Support Team.
Please note that only Players who achieved a certain level recently will receive additional Yustiel’s/Lumiel’s Holy Waters at the start of this season. We verified that your account is not eligible to receive a Empyrean Lord's Holy Water.
Sad my 2 alt account on LV 300 and both received 50 waters, but they said that my main character not even on lv 10 relic XD.
Here is the reply from support team.
Daeva
32
Posted just now
Hello,
Thank you for contacting the Aion Support Team.
Please note that only Players who achieved a certain level recently will receive additional Yustiel’s/Lumiel’s Holy Waters at the start of this season. We verified that your account is not eligible to receive a Empyrean Lord's Holy Water.