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  1. New Launcher

    I'll bring it up with their team lead. Please continue to send in your tickets for these issues.
  2. New Launcher

    Hey guys, please send in a ticket to customer support if you have any issues you with the new launcher. We want to fix as many of these issues for all the players that we can, and we appreciate you guys sending in your tickets to support. You can submit a ticket via the support tab or: https://support.aiononline.com/hc/en-us/requests/new
  3. Renown

    Please post your screenshots when you can so that I may escalate this issue if it is still occurring.
  4. Rates haven't changed for NA. I checked just in case.
  5. Transformation Update

    Transformation rewards have been delivered today, as expected. Enjoy
  6. Baron/Baroness are longer-term event merchants, so your coins wont go to waste. We'll announce when they are departing. Many events in the future will also provide "Event Coins" to be used in their shops. Anniversary event(s) will be announced soon, and as usual we will start them around the anniversary date.
  7. Transformation Update

    Hey guys, I know there have been a lot of questions and that there is a worry about your participation in the event not being calculated properly. Rest assured the logs do not change, so if you consumed 12 legendary transformations during the promotion you will be getting your reward. I cannot speak for the support team, but it is possible there mayyy have been some confusion between consuming "transformations", and "transformation contracts".. <_< ; Reward distribution has not occurred yet, so hang tight. We are targeting next Wednesday 9/09/20 for delivery.
  8. Anniversary in EU and more!

    I wasn't talking about the mount, but idk when/how the corgi mount will make their way into our version. It's pretty cute though! Also, I'm sorry to say, but I don't believe we can have the hello kitty stuff in our version due to licensing/legal reasons.
  9. New buff event.

    Which buffs does it overwrite?
  10. Anniversary in EU and more!

    You'll have to wait and see.
  11. Thanks for letting us know. I've asked for this quest to be removed since it does not work for us, so eventually it should be removed during a maintenance. As others have recommended, for now please ignore it. To confirm what others suspect, this quest is the tutorial for the auto-hunt system, so it shouldn't be in our version.
  12. Game Team Update: Feedback Response

    I've sent the item to the teams. I don't know if/when we'll get this item. Thanks letting us know you guys are interested in this item.
  13. If you are Elyos, I believe you can still take the right path within the minium vault. Unfortunately I do not know of any work-arounds for Asmodians at this time. The reset times are different between renown NPCs resetting on monday, and GST resetting on wednesday. I checked all of these reports just in case and I did not experience an issue where any of these items shared a limit. Thank you for the reports
  14. Minium Vault will be fixed next maintenance, along with adding back the aetherforging masters event.
  15. what are the chances of aion change its host too?

    We'll see how it goes with BnS