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Everything posted by ElymosBubble-KT

  1. Billing issue

    Aly-DN thank you for your response yes you haven't heard it but it exists I am really very sorry for my mistake and I am willing to repay them (including the fee paypal charged from NCsoft West) I did want to cancel the claim but paypal couldn't do it after (I have paypal's authentication to prove it) and I know some people did repay after and got their accounts back that's why I try to ask a help from here I know it's my bad I am very sorry for my mistake the account is really important for me otherwise I won't try so hard to get it back it's with sentimental value I think everyone can make mistakes in their life I do want to face my mistake and try to retrieve it that's why I am here and ask for a help I just hope I can get a way to contact with NCsoft West to handle my situation I will be very appreciated and thank you again Aly-DN your response is really good information to me
  2. Billing issue

    hello all I have a billing issue that I couldn't cancel my refund claim in Paypal in time so my alt account is locked I tried to ask a help from GMs and Cyan but all are ignored I know some people did repay the bills after in the past (and they got their accounts back after repaying) I am the one who is still sticking in this situation I need your help can anyone give me a way to handle this issue? I tried to contact with senior GM by tickets but he couldn't help me at the moment I tried to phone their company (but my friend told me that is their HR phone numbers) and no one responded my call at all I can't find a useful way to contact with them could't even get a conversation with them (they just keep marking my tickets solved but I don't know why) I am sorry for the mistake I am willing to repay the money so leave a message for me please if anyone has any idea I will be very appreciated thanks
  3. Billing issue

    it's a billing issue and some people did get their accounts back after refunding I am sorry for my mistake but I need a way to handle it
  4. Billing issue

    yes I know it's a big mistake and to be honest when i tried to cancel the claim it was too late and paypal didn't have a way to cancel the claim after even I have the money in my paypal I need a way to retrieve my mistake but GMs couldn't help me atm that's why I asked a help from here I really need your help if you experienced this before I know I did something wrong and I am really sorry for it I hope I can have a chance to retrieve my mistake