This happens to me couple times today when I was running shugo vault event. One time I got send log, one time my group mate got dc. I logged back in right away but the shugo form and shugo pots have already gone, I couldn't use any skills, had to auto attack, but squishy as hell. I run shugo 10+ times a day, this is not free, So I sent tickets, but GM Lindivior combined my 2 tickets and told me that they can't refund my shugo scroll back. Ok, So will Aion team keep letting this problem happen and just taking the money from our pockets?