Bless-KT

Yeah so uh... It's really important to remain respectful to the community ♥ So basically, since 2009 there are several nonsensical ban waves that I actually remember the dates of and even some of the players who were banned. Not sure why you felt the need to post this but here's a realllllly big one for your records that you definitely were there when they happened and definitely somehow didn't hear about them even though the server population dipped by like 200 and nobody was talking about anything else EXCEPT these bans which again you were definitely there for since you have been here since 2009 for sure *thumbs up* Kahrun 3.7-ish ban regarding BP proxy users that was later lifted, many core players were permanently terminated during this, told they would not be unbanned, and then later they were...in fact... unbanned. Oh and whether or not they cheated (they didn't) had nothing to do with the bans. It's the same case here. I don't know why you're intentionally being dishonest when you know that vanilla users were not the target of this banwave since all the known users are still playing just fine. Also, I apologize and am sorry that people posting every few hours in the LFG to attempt to get their years of work given back to them upset you, but many people like myself really love this game and really want to see the server flourish and not die due to a bunch of preventable and reversible mistakes. I also do not like pointless spam in the LFG, it really makes it hard for me to get my beauty sleep Thankfully, this periodic posting to help the community wasn't really spam and was done for the benefit of all the players, nonetheless, I'm terribly sorry that the misfortune of others was a grave inconvenience for you. ♥

This thread is one of the most popular ones on the 8.0+ server in a very long time, it is filled with people talking about how they were banned and did nothing wrong, and still you assume that the bans were justified and that the people who were banned must have broken rules? When this type of issue has happened many times in the past, and all the bans were subsequently lifted because they were done in complete and total ERROR? If you are not going to contribute intelligently or thoughtfully to the conversation, please just move along because you are doing nothing except hurting people who are already down on their luck. Thank you.

I wanted to concisely state what seems to have taken place for @Loki and @EMpulse , and for players who may be unaware why they were banned or players who weren't affected by these recent ban waves but would like to know why the server population seemingly halved overnight. 1. A few days ago, a large quantity of players had some or all of their accounts permanently banned without explanation. 2. Many players who were permanently banned have never cheated or violated the TOS in any way, shape, or form. 3. While a few players who were banned have only one game account, the players who were targeted the most seem to be those who had more than five game accounts. 4. The majority of the bans seem to be targeted at players who used their (legitimate and hand-farmed, without TOS violations of any kind) alt accounts on the recent stormwing event. Many of my friends expressed to me that they are heartbroken that all the hours they spent grinding the event legitimately and fairly has been taken from them. Many told me they will quit Aion, as they did nothing wrong and yet received bans on accounts that they created themselves and have exclusively owned and used legally for many years. Many players stayed up late into the night, missing sleep or skipping work to grind out the stormwing event so they could benefit, painstakingly logging into each account to complete the array of dailies in order to benefit from the event. Free-2-Play players do not have the fortune of being able to benefit by simply dumping a ton of money into the BCM. But it would seem as though both Free-2-Play players AND regular BCM buyers were affected by these ban waves. 5. However, there are many players who farmed the stormwing event on their 10+ alternate accounts, and yet received no bans and were unaffected by the ban waves that took place a few days ago. This would seem to indicate that the ban waves were done through a (poorly) automated process, and were not checked thoroughly by an actual person for confirmation of actual TOS violation or cheating. 6. Some players were able to get their accounts unbanned after sending tickets to support, but others were told by support that their bans were permanent and would not be lifted, (even though they didn't violate the TOS or break any rules), and they received no explanation or justification from support in their tickets. Some were told that their bans would not be lifted because they had used 3rd party programs, even though they did NOT use any 3rd party programs. 7. Some players were able to get just one or two of their accounts unbanned after sending tickets to support, but their other accounts received responses stating the bans were final, with no explanation or reasoning. 8. To rub salt in the wounds of the legitimate players, there are *blatant* users of mass bot accounts (random names like "ekdkdkaasd" (example, not an actual name) that participated in the stormwing event via obviously automated, cheating methods (20+ accounts with random names moving awkwardly and automatedly in unison together across the Inggison map to complete the stormwing dailies) that are STILL logging into the game to perform illegally automated activities like abusing the Lower Crucible Spire for kinah (presumably that they will later illegally sell) who avoided these ban waves altogether. The best choice for the aion community, the health of the game and the happiness and success of both the devs and the playerbase would be to lift all of these recent bans that took place a few days ago, because it is clear that really the only people who got hurt were legitimate players, some of which have been here over a decade like myself. I love this game so much, but as many people have stated, it wouldn't make sense for us to continue supporting a game that treats their customers and their playerbase in this way. Mistakes happen, and we're all human, but it's important that they be corrected. The community is awaiting your response.

I don't think i've ever been closer to quitting than right now. I log in and see people who are KNOWN cheaters who were unaffected by these ban waves....but my friends who are legitimate players and spend money on this game and take integrity in the effort they put into it..... are gone. Just like that.

@EMpulse @Loki Yeah I'd very much like to know why my friendlist suddenly halved and why I am now hearing that all my friends are quitting because their accounts (that they farmed by hand, legitimately, and used excluisively themselves) were permanently banned the other night? Hopefully this is just a mistake. These bans should be reversed as no rules were broken and no TOS violations took place. Quite infuriating that I've been here over ten years with some of these people and now they're having to stop playing because all of their hardwork was trashed without any explanation or justification.

I had several friends who had their main accounts + all their alt accounts banned. Ticket response was vague and told them that the decision was final. No explanation for their bans. Some people got their main accounts unbanned but all their alts stayed permabanned, again no explanation or justification. This seems like a bad time to kill off half the server given the already dwindling population. Looking forward to a response hopefully? Mistakes happen but...this is a pretty serious one. @EMpulse @Loki

Could you address why half of the server population was permanently IP banned this week? A good number of players (some of them have been here since beta, over a decade ago) had all of their secondary accounts banned permanently despite using them completely legitimately? It's my understanding that owning multiple accounts is completely allowed, especially given that on game startup/login we have the option to save multiple accounts for quicker entry. Many people would love to know if this was perhaps just a mistake, or something?