Arctic

Hi everyone, The team would like to share that an emergency maintenance will soon take place, at approximately 3:30 PT / 5:30 CT, and will last for approximately 90 minutes. In addition, the team would like to share the updates below with you all regarding some known issues which are related to this maintenance: FIXED: 23rd Premium Reward now has Group Stigma Summoning Stone added FIXED: The Daeva Pass Season 14 level 8 jump is now currently working. +7 levels will be added to current level on Daeva Pass for those who had premium Daeva Pass for Season 13 Players who have already reached level 39 or above will receive compensation. Compensation will be announced soon. FIXED: The Beginners pass is now correctly priced at 400 Quna Compensation will be delivered to the players who purchased Beginners Pass at 1320 Quna.

Greetings Daevas, As a follow-up to our Server Consolidation surveys, we wanted to share that we will have decided to move forward with consolidating the Israphel and Siel servers for Aion Classic. We hope to release details within the next few weeks, but wanted to provide you with as much heads-up as possible. Thank you!

Hi everyone - we'd like to share an update about the ongoing technical issues with Siege. We have done our best to make a few attempts to fix these issues, and while there was some progress, we're expecting this to take a few more weeks with consideration of the upcoming holiday and wanted to make sure we provide full visibility with everyone. This release in NA is the first region outside of Korea, and through this first-time experience, we have also learnt that balancing content on a per-region basis is rather challenging without unintentionally impacting the values on other regions. There's certainly more to it, but we wanted to shed some light on the core of this issue and explain why it’s taking some time to get resolved. We hope to be able to fully resolve this issue as soon as possible next year. As always, we truly appreciate your support for the game, as well as all your valuable constructive feedback. We want to make sure we listen to your voices and thank you for your patience wholeheartedly. We will be looking to issue some compensation rewards soon and keep you posted.

The team talked about the latter on Monday, and while we can't commit to anything at the moment it's definitely on our radar. Hopefully I can get an update on this and have something more to share soon. I'll check on the first - I know general siege HP values are under the microscope though.

Greetings Daevas, This week, our maintenance for Aion Classic will begin at 5am Server Time (4am PT / 7am ET / 11am UTC). We expect the servers to resume operation approximately 2 hours 15 minutes later. After maintenance, we will begin the new Halloween event for Aion Classic. Visit our new blog post which includes details about the event so that you can be prepared! Thank you, and enjoy!

No One, it is definitely not tomorrow.

Hi everyone, While we had hoped to be able to share messaging on the merge prior to today, we were forced to delay the sharing of these details until tomorrow. However, at this point we can say that you can confidently look for them tomorrow a.m. Thank you!

Hi everyone, Our apologies for today's notes being delivered later than usual. For tomorrow's maintenance schedule, please expect downtime to begin at 6am Server Time (4am PT / 7am ET / 11am UTC). We are expecting a downtime of approximately 3 hours 30 minutes. We hope to have details surrounding the Server Merge available by the end of this week, or Monday next week. Thank you!

Hey ya'll - I will take a look into this with our Game Team. I do know we recently added a formally supported Chat Filter. Currently, the team member I was working on this with is out on vacation for a week, but my hope is that when he returns we can share more information on how to utilize it. It sounds like Cerae and others are figuring out how to leverage the tool, but we'll def share more details soon on it. Sorry to hear that it might have interrupted your existing filter tools

Way to be awesome @Forthyn - Asmodaes Pea-k! I went ahead and featured this for a little bit, for anyone who might benefit from it

Hi everyone, To accompany this week's launch, we'd like to send everyone level 10 and above a survey along with some gifts! Please complete the survey and receive the following: 1x Quick Polar Bear Candy Box (3 Candies) 10x Life Potion 10x Mana Potion 10x Running Scroll 10x Mana Scroll 10x Awakening Scroll Look forward to the survey soon!

Hi everyone. We will be conducting a brief maintenance this morning to allow us to adjust the Season End dates so that they end in advance of Wednesday's maintenance. The maintenance will be brief in nature and services should be back online shortly. Thank you!

Hello everyone! Tomorrow, we will be having server maintenance beginning at 6am Server Time (4am PT / 7am ET / 11am UTC). We expect downtime to last approximately 2 hours 30 minutes, and it will be bringing along the following changes / updates: Events Garden of Growth will end and the auto-hunting UI will be removed. Stolen Hearts will begin. Manastone Mayhem will begin. Bonus instance drops will be added to some end-game instances. Text/Localization Fixed some typos and incorrect terms in item names. Now get ready, and good luck in collecting those chocolates!

Hello everyone. Tomorrow we will be conducting routine maintenance beginning at 6am Server Time (4am PT / 7am ET / 11am UTC). We expect downtime to last approximately 2 hours 15 minutes and it will include the following changes: Removed Luna Materials from Contaminated Underpath, and added a Luna Material Bundle to a daily Lugbug Mission for each race to hunt monsters in Inggison (Elyos) or Gelkmaros (Asmodian). For more information on this change visit our post on the topic. After reviewing player feedback, we've added Event Coins to monster drops within Garden of Growth to improve the overall rewards for this event. Fixed an issue where some monsters in Garden of Growth would not drop renown tonics. Changed the name of [Event] Elegant Hanbok to [Event] Refined Hanbok, to avoid a name conflict with an older item. Thank you!

Hello everyone! We're happy to share that we will soon be bringing back Contaminated Underpath this coming Wednesday February 3. After our investigation, we have determined that it would be best to remove and reallocate the Luna materials which dropped in the instance. To account for this, a bundle will be added to the daily Lugbug Mission which will provide you with Luna materials at the same rates as the top-tier bundle from Contaminated Underpath. In exchange, all you'll need to do is take care of some Monsters in the surrounding areas! We hope this change turns out to be a positive development for everyone, and thank you for the patience while we looked into the issue. Happy Hunting out there!

Hi everyone, Some users have reported that Auto-Hunt is not properly displaying on the UI for some players. When you log in, you should immediately be able to see the Auto-Hunt Icon just above the minimap, appearing as a large 'Play' button. If you cannot, there are two Auto-Hunting related options. One as mentioned to show the auto-hunting UI under Game Options > Interface > "Show Auto Hunting Control UI" and another option to start and stop using it under Key Mapping > Functions > "Auto Hunting Start/End". If you cannot locate the button, we encourage you to try the following steps to resolve the issue before entering the instance. It has worked for several users so far: Delete the L10n folder in the Aion client Delete any files in the data\dump folder Repair and relaunch client If you had previously entered the instance and no longer have today's entry, feel free to contact our support team for assistance: https://support.aiononline.com/hc/en-us Thank you!

Hi everyone, apologies for the delays with the double-xp activation over the weekend. To make up a bit for lost time, we'll be boosting next weekend's experience bonus from +100% to +150%. As mentioned elsewhere and also updated in the OP of this thread, these experience bonus weekends will now begin on Friday's at 00:00 Server Time, rather than Saturdays. Besides improving the player experience, this shift will also allow our teams to be more agile in case any similar issues arise in the future. Thank you!

Hi everyone! Recently, we announced that we would begin hosting double-XP weekends for the forseeable future. For the benefit of the players and our game teams, we have decided to extend the duration of double-XP weekends so that they begin Fridays at 00:00 Server Time, and end on Sundays at 23:59 Server Time. Also, as a thank you for your patience while we resolved the issues with our first XP bonus weekend on Saturday, we will be expanding next weekend's bonus from +100% to +150% for the entire weekend. Thank you!

Hello everyone, As further compensation for the downtime on Contaminated Underpath, we'd like to begin offering daily surveys which will provide Contaminated Underpath Highest Grade Bundle (x3) to any level 80+ character, which is claimable once per day, per account. The daily surveys which will distribute these will reset each morning at 9am Server Time. Currently, we plan to continue this distribution until maintenance on January 20th. We hope these extra rewards are appreciated, and thanks again for your patience and understanding as we work to resolve this issue.

Yep, that makes perfect sense @Arhangelos-KT thanks for detailing it out. It's possible the team is already aware of the potential shift in expectations, but I'll share that across the team for awareness and see how things are approached from there. Regarding the rewards inquiry, these rewards were kept from the event design provided by Korea, so they're what is intended and not a bug. However, we do welcome feedback on any aspects of the event, and will keep this in mind for future versions.

@Melodiosa-KTWe're investigating the KT issue via our disabling of Contaminated Underpath. @Addeon-KT I believe the windstreams are inactive for this session of Tiamaranta's Eye. This is the case for all players.

Hello everyone! We will be deploying a hotfix today at 1pm Server Time to implement the following change: Fixed an issue where players are kicked upon entering Tiamaranta's Eye. The expected downtime is approximately one hour. Thanks for your patience while we worked to get a resolution to the issue.

Reminder: Event Items to be Deleted/Exchanged on 1/13 Although we had announced it in our initial blog, we wanted to share a reminder that the following items related to the Daeva Dash event will be deleted from all user inventories and warehouses on 1/13: Animal Farm Race Bonus Entry Scroll (*the version acquired from event Lugbug Missions) [Event] Animal Farm Race Treasure Chest Key [Event] Animal Farm Medal [Event] Animal Farm Race Championship Trophy [Event] Animal Farm Race Completion Trophy [Event] Animal Farm Medal Bundle Locked Mouse and Keyboard Ranger Transformation Contract Box Piece Locked Mouse and Keyboard Ranger Transformation Contract Random Box Mouse and Keyboard Ranger Transformation Contract Random Box Key Additionally, the following items related to the Frozen Magic event will be exchanged for [Event] Event Coins in the following amounts on 1/13. Our original plan was simply to have these items deleted; however, after discussing internally we decided it is better to provide some value for players who had reserved them from past events. We encourage all users to check their alternate characters for any spare snowballs and other items, as they will no longer be there when the event ends! 1x [Event] Event Coin: Wintry Coin Snowflake Crystal Icy Shard Broken Snow Bundle Crushed Snow Bundle +1 to +8 Snowballs (obtained from sources other than the Black Cloud Marketplace) 3x [Event] Event Coin: Noble Melted Bundle +9 Snowballs (obtained from sources other than the Black Cloud Marketplace) 10x [Event] Event Coin: Brilliant Ice Prism +10 Snowballs (obtained from sources other than the Black Cloud Marketplace)

Contaminated Underpath will be disabled for a period of 1 week, from 1/13 until 1/20. For the past several months, the team has been hard at work investigating the general instability on Katalam, which has frequently caused NPCs to lock-up and prompted us to restart the servers outside of maintenance on a weekly basis. At this time, we believe we may have identified a cause behind the issue: the extreme usage of the Luna instance Contaminated Underpath. In order to investigate this further, we must temporarily deactivate the instance for a period of one week, from 1/13 until 1/20. We are aware of the impact this will have on Daevas’ experience and Luna materials, so we will be adding the following: Existing Luna drops in end-game instances will be increased to 5x the current amount for 1 week, from 1/13 until 1/20. A +200% XP boost (3x normal XP) will be applied for 1 week, from 1/13 until 1/20. We recently shifted our plans from a single, larger short-term boost, and will now soon roll-out the following: Starting this January 23rd and continuing for the indeterminate future, double XP/AP weekends are coming to Aion! From 00:00 on Fridays until 23:59 on Sundays (server time), players will earn double XP and AP. We apologize for the inconvenience this causes. If this test yields positive results, we will implement some changes to the instance with the goal of reducing its overall usage and impact to service stability.

Hi everyone. We definitely apologize for the technical issues that forced us to put Aion into maintenance on GeForce NOW. At the moment we do not have an ETA, but we will notify you if there is an update to that status. You can see our announcement on the topic here: https://support.aiononline.com/hc/en-us