An effort is not enough. Yes, Aion is F2P, but reducing your customer trust through this “events” it’s not really a smart move. I don’t think that after this, anyone feels motivated to buy anything from your cash shop.
It seems like you didn’t even made a good try at identifying your customers (whales already have advanced stigmas), and you wasted the momentum of your previous encouraging post.
This event was for the players who were doubtful but were excited by your words and you just failed to get them back. Why? Because you don’t listen.
We are tired of getting robbed.