Arysana

I'm sorry to do this I know that Customer Service Tickets are supposed to be a separate thing but this is beyond ridiculous. I'll provide screenshots of my Experience with the simple request I've made But it's been nearly a month dealing with this for no good reason whatsoever. For Context I had a simple request, When the server merge happened I had 2 characters named Arysana, In anticipation of the merge I logged on to the Siel Character Paid for a Name change ticket and changed the name of the character so that when the merge happened I could pick up that name. I log in on Day one of the merge, and get an error saying I cannot use that name. The Screenshots tell the rest of the tale from here. CS Issue 1 CS Issue 2 CS Issue 3 CS Issue 4 Keep in mind I have submitted 2 other tickets regarding this issue one with the screenshots requested and the other was to prompt another response. Additionally, the name change ticket that they gave me is now gone but my name is still the invalid randomness. One last thing, because I can't change my name I can't be invited to groups, sieges (Unless I go solo) or participate in any content of the game because it sends the person trying to invite me a message that I don't exist. I'm not going to lie, customer service for this game could not be worse than it is. I don't understand why a simple request like this needs to be wasting so much time bouncing the issue back to me for further information when all they need to do is just go and fix the problem. Do you guys pay your customer service reps by how many tickets they respond to? If so this practice needs to end. Again, I know this is not exactly the right place for this, but I feel like I don't have any other options.

The point of the Nezekan server was to give returning players a chance to catch up a bit before being integrated into the larger population. Also it's not like Nezekan was exclusive, you could have made a character leveled it up (within 48 hours of creation) and been running dungeons or participating any of the other events that were exclusive to that server, there was no one to stop you. In fact to get all of the bonuses, you didn't even have to really participate all that much, just show up and in some cases make sure you were max level and that was it. Then you too could have had an "unfair"-ly geared character just like anyone else. I realize that people often times have trouble taking things objectively and removing their own experience (or in this case, frustration) from how they view the actions of others. But really try and see it from someone else's perspective before saying things are unfair. I can tell you from firsthand experience that in almost every case save a few, mediocre teams from Siel would curb-stomp just about every team from Nezekan in Dredge and Tiak and this was despite the fact that we have 55e Gold PVP gear. The trick was, our gear didn't/doesn't have the benefit of being enchanted to nearly the same levels as the Siel players and the availability of enchantment consumables (manastones and Enchantment stones alike) are not nearly in as much supply, does that seem fair? I can tell you if you were on the receiving end of one of the Dredge beatings you'd be singing a different tune.

Well the issue with the games code is for the dev team, what we have here in global is not a dev team but a "localization" team they can make minor tweaks to things like drop rates and have a little more freedom when it comes to events to help ease some of the issues we are having but ultimately they get little say in how things grow and evolve with the game. The reason I mention this is, if something is brewing, like say a major change where the manastones in the next update ( 2.9 or 3.0 or whatever the next big content pack is going to be) will only destroy themselves rather than everything you have in the sockets, there could be a directive from the dev team to the localization teams to make sure that the stockpile of previously unused stones get used up so that people aren't just having a hayday with new drops under the new system. But they can't let us know that something like that is going to happen because if they did, it would literally cause people to hoard their stones which is exactly what they want to avoid. It's what I've been alluding to this whole discussion. There might be -something- (note: I do not know if there is something, or what that might be just speculating and throwing out ideas) that the devs have planned that could actually make these new drop rates or the focus on drops being from bosses, work better for the player base in general because they want to take the game in a different direction but need to have certain starting conditions first. But again, yes it is about money, so they want us to buy from them but if they were just doing a blatant cash grab with blind abandon then why don't we see packs of manastones available by catagory or even specific stones on the cash shop? I'd like to think that there is somewhere that the developers deserve a little bit of the benefit of the doubt when it comes to stuff like this before we all jump to conclusions that they just want to screw us over. All that being said, there is still a great deal that needs addressing even if something like a systemic change is the goal, what we are experiencing now is not particularly fun when you can't socket your gear or have no amount of confidence that what you have to socket with will work. And surely there must be someway to balance those 2 without making literally everyone mad.

Yes, obviously, money. But what I meant by they have something else planned it was more like "they are going to have end bosses in dungeons be the most reliable place you can get stones" which is already the case. However as stated here already by others, the drop rate being in the single digits from these sources is not enough with the current supply needed to be successful in socketing the stones. Same with Enchantment stones though since the numbers there can be slightly (and I mean only slightly) more predictable. The honest part of the conversation that the game runners need to understand is that given the current trajectory of how drop rates are, the back logged supply (on Siel), and the rates for successfully enchanting the gear you get, running along their individual timelines it is not far off from where people like one of the other posters wont have 101 stones to try and throw at their gear anymore, and when that happens and basically no amount of kinah will fix your problem people will quit. I made this thread so that it might actually (although a long shot in the dark) reach the eyes of someone who can enact some change. You cannot keep this up, you will lose your game, classic will no longer exist, and I don't mean how most gamers call anything that isn't brimming with 100k+ population dead, I mean you will not be able to afford to keep the lights on. Something must be done about this, this is not an area where you can break the game and try to sell back the solution to us, especially in the ways you've chosen to attempt it. One other example of how the game has now become broken is Crafting, in general its pretty bad, but more especially Balic crafting. If we absolutely can't have drop rates made more favorable on balaur mats, if that's not an option, then please adjust the recipes. I turned in 35 fighting spirit gems (killing 35 world bosses minimum) to get the bag of balic mats, and got 3 firm scales, the ONLY firm scales I've gotten from the 2 months I've been back playing the game. When one recipe of green quality asks for 37 of those and they are nowhere to be seen, there is a massive problem. And what's sad here is that they aren't even really trying to sell back the solution to this.

So let me start off by saying I am not hitting the forums just to complain about the way the drop rates have been almost entirely shuttered. With any luck there is a reason for the dev team doing this and hopefully that reason will be apparent upon the revelation of new content. So I have made a character on the Nezakan server and one thing I noticed, is that just funding my skills from 1-55 is nearly impossible. Even with the pink tiger candies given at the outset of the character's creation. If this were the only issue, it could eventually be overcome with time and effort. However not a single aspect of the infrastructure prices has been adjusted at all, leveling gathering, learning a craft, attaining expert in that craft, even teleporting around (albeit that point has been circumvented to some degree by means of quest teleporting for free), and so many other things that the game asks players to use Kinah for ,have not been adjusted at all. These systems were designed to help combat inflation within the game not completely stagnate player growth, if you have 4-500 players running around with 200m+ kinah each, and drops that pay up to 1.5m then the current prices are justifiable, as you will be sapping the players of that earned kinah for choices they make within that structure. But if you just remove the income and don't adjust the prices... well you keep the players from being able to do almost anything. So, as I said I'm not here just to complain, though it is a point of frustration. I feel like the solution to this problem would be, to have someone adjust the prices for things the players need in order to progress (and yes I include in this craft/gather upgrading as it is an integral part of the game). Now if you want to keep prices for things like Expert designs from the merchant that wasn't in the game before as high as they are, sure that's fine because no one HAS to use them. The second thing would be to increase the drop rate for craft components (yes especially balaur materials) I was surprised to see I went through 3 BT runs and came out with 2 firm scales, I got a few other balaur mats leveling up ( I think 4 total various mats) even though what time I did grinding was spent killing balaur of appropriate level. Lastly, manastones, seriously - this is a joke- most players on NZ are running around with mostly empty slotted gear, and no adding in 1 free (random and usually completely useless) nontradable manastone per day with the option to pay you guys to get a few extras isn't going to solve this problem. Now, maybe this is all just a Nezakan problem, since you guys are trying to adjust Siel to come in line with the vision of whats to come going into the future. But if that's the case, a manastone pass is not the salve for all the problems plaguing the game. Again, I get that if the development team is trying to adjust drop rates for (likely) a specific reason that we will understand it all soon. Or who knows maybe the Revenant update underperformed and we are seeing the dev team break the game to try to sell the fix before the servers eventually get the plug pulled. I sincerely hope it's not the later.