@Rin
Maybe you can help, because the support does nothing except forwarding this to QU and then to be never heard again.
I purchased the 90-days Siel's aura, and according to the page it should also come with a cube expansion and enchantment stone boxes as extra goodies. Now, those goodies never came (the same with someone from my static btw)- Some other stuff came, but only a handful of scrolls and such. The expansion and stones are still advertised now. Maybe you could look into this and maybe speed the process up?
Thanks!