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Rin

Aion Team
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Everything posted by Rin

  1. Dear friends, Although today is meant to be a celebration of Aion—especially with summer events and the first-year birthday of Aion: Classic—it is with a heavy heart that I tell you today is also my last day at NCSOFT. In this brief whirlwind of a year, I feel fortunate to have landed on the Aion team and become part of this vibrant world. I quickly learned how amazingly passionate and nostalgic this community and game is. My time on Aion was brief, but it truly was the best part of my time at NCSOFT thanks to YOU. I hope you all know how much I appreciate every single one of you and your contributions to not only this game, but to me personally. Please continue to be good to one another and express yourselves and your feedback while keeping civil and kind. There is still much work to do, but I know the team is going to do their absolute best to achieve what is possible. Until my full-time replacement arrives, you will temporarily be accompanied by some members of the Community Team who will continue my work until it’s time to introduce you to your new Aion Community Manager! (*PS: Don't worry, all your feedback up to the end of today will be documented and given to the team by me, and then they will continue my work. I'll push to the very end with your voices!) Finally, with my parting, I give to you this small drawing along with all my love and thanks. Stay Classy, Aion. ♥- Rin
  2. Dear friends, Although today is meant to be a celebration of Aion—especially with summer events and the first-year birthday of Aion: Classic—it is with a heavy heart that I tell you today is also my last day at NCSOFT. In this brief whirlwind of a year, I feel fortunate to have landed on the Aion team and become part of this vibrant world. I quickly learned how amazingly passionate and nostalgic this community and game is. My time on Aion was brief, but it truly was the best part of my time at NCSOFT thanks to YOU. I hope you all know how much I appreciate every single one of you and your contributions to not only this game, but to me personally. Please continue to be good to one another and express yourselves and your feedback while keeping civil and kind. There is still much work to do, but I know the team is going to do their absolute best to achieve what is possible. Until my full-time replacement arrives, you will temporarily be accompanied by some members of the Community Team who will continue my work until it’s time to introduce you to your new Aion Community Manager! (*PS: Don't worry, all your feedback up to the end of today will be documented and given to the team by me, and then they will continue my work. I'll push to the very end with your voices!) Finally, with my parting, I give to you this small drawing along with all my love and thanks. Stay Classy, Aion. ♥- Rin
  3. Hello everyone. Thank you very much for your feedback as always, and I completely understand and feel your frustrations. Although there are still many things we're working on in the background in hopes of a possible solution, I will still add these to my compiled reports on the situation at hand to make sure they continue to hear these problems. Again, we cannot thank you enough for your patience and continued feedback. Hey Ponci! In the blog, there's a few free gifts and buffs just for logging in that you can receive. Make sure to check it all out!
  4. oooopsies! Sorry about that. Thanks for the call out! Definitely a typo between checking everything else off today—I went ahead and fixed that really fast! Though just to clarify, not ALL gold ingots will be removed. There was an error in which a few phantom/grayed out ones were appearing in players inventories. Those ones have been removed, while the properly functioning ones will still be there.
  5. Sorry for the delay! Just letting folks know that I did a quick update with information about Reset Scrolls that will be changed during this maintenance. Thank you all so very much for your patience and sorry I could not have answered that sooner, as we were working towards a solution!
  6. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 4 hours. The following changes will be coming to the game during this maintenance: Gold ingots that could not be utilized have been removed. Thank you! Tweets by AionOps
  7. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours. The following changes will be coming to the game during this maintenance: May Daeva Pass S12, Reawakening, and Event Pass Ends Daeva Pass S13 Begins Classic 1st Anniversary Celebration Begins: Anniversary Awards: June 22 – July 6 Daevanion Coupon: June 23 – July 13 Triple Experience Boost: June 23 – June 29 Event Monster - Fearsome Gojira: June 29 – July 13 Special 1st Anniversary Event Pass: June 29 – July 13 Beginner’s Anniversary Pass: June 22 – July 20 Anniversary Bundle Sale Dates: June 22 – July 13 The following items shall be automatically converted into [Event] Instance Dungeon Bonus Entry Scroll Selection Box: Fortress Instance Dungeon Bonus Entry Scroll Selection Box [Event] Krotan Barracks Time Scroll [Event] Miren Barracks Time Scroll [Event] Kysis Barracks Time Scroll [Event] Instance Dungeon Bonus Entry Scroll Selection Box contains the following scrolls: [Event] Udas Temple Bonus Entry Scroll [Event] Lower Udas Temple Bonus Entry Scroll [Event] Beshmundir Temple Bonus Entry Scroll Thank you! Tweets by AionOps
  8. Hello everyone—Sorry for the delayed messaging. I believe everyone has been sorted since, but wanted to follow up and make sure that no one else is still having this issue, correct? If you run into any other issues, don't hesitate to submit tickets around this too!
  9. Correct, according to my team, they ARE Prime Runestones! Also, the Lugbug missions can be done in a group, but NOT alliances. Hope that helps, Aria!
  10. Unfortunately, the Ice Cubes are not tradable and cannot be stored in the account warehouse. I also do not believe we can get a change on this prior to its release tomorrow. As always, I have put your feedback (and others, of course) in to my document and will let them know ASAP. As always—no promises—but it has been noted! That being said though, SOME reward items can be stored in the account warehouse. Not all, and it's a lengthy webbed list as some selection boxes have selection boxes inside them... I've also documented feedback and will see how we can add this information for what is or isn't account warehouse storable or tradeable in the future! I apologize I don't have better information at this time, but I hope this helps a little.
  11. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 15 minutes. The following changes will be coming to the game during this maintenance: Steel Rake Event Ends Summer Vacation Galore Begins! Summer Vacation Apsaranta Auto-Hunt Renown Retention Ice Cube Promotion Thank you! Tweets by AionOps
  12. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 2 hours. The following changes will be coming to the game during this maintenance: Welcome the Tiger Begins Black Tiger Event Enhanced Udas Temple Event Fixed the issue with Crucible Insignias not dropping appropriately. The Insignias affected will be automatically exchanged to their appropriate counterparts after the maintenance. Due to the extended delay of this issue, there will be an additional bonus included with said transferred Insignias, as well. Fixed the issue with Siege Timers, which are now properly adjusted. Thank you! Tweets by AionOps Update: an additional maintenance is deploying to address the font issue
  13. Hey Sovalle! Sorry that my message was confusing. It was meant more that we were condensing threads so that I could keep track of everyone and respond to them as soon as I have more information. That information, being, on when a fix is in or done and NOT additional information from other players. Hope that helps! We're still aiming for the fix to be applied during this weeks maintenance on June 15, but if there's additional issues I shall let everyone know in said maintenance posts when I publish them on Tuesday, June 14.
  14. Hello everyone. This thread has been locked as it was quickly going off-topic and into personal attacks against other players. I kindly ask that everyone, please, review the forum's code of conduct. I know this is a heated discussion and one we are not taking lightly by any means, but we still ask everyone to please keep on topic and refrain from attacking each other or staff members, vague or not. Criticism and personal opinions of the game, events, changes, etc. are acceptable as long as they stay civil and to the point about the game. Thank you kindly for your understanding.
  15. By all means, I just want to solidify again that I completely understand and will continue to encourage voicing your upset and frustrations—I truly mean this. The best I can do—and my intention of quoting what is in-works with drop rates—is keep each of you informed as soon as I can to the best of my abilities, and keep forcefully reporting your voices to the team and further upwards in hopes of reaching NCSoft. I know it's not always great news to be reporting—nor do these changes come as fast as everyone would want—but I do want folks to know that we are fighting very hard to get change to happen, and will do our best to inform you all as soon as we have an update on every front with what we can or cannot do. Again, thank you again very much for your patience as we work diligently to address these situations, and for your kindness in addressing you upsets.
  16. In reference to the drop rates, we posted this in the major thread surrounding 2.0 drop rates, but just to put emphasis on it again: The updates above are just a small amount of the many, many, other items still in progress across the board for bugs and quality of life changes—drop rates included. We do not have a current ETA on this, nor an exact answer, but we are aware and working on it. I know this is not quite the answer you seek, but please know we are looking into it and working towards a hopeful solution. Thank you for your patience.
  17. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 3 hours and 15 minutes. The following changes will be coming to the game during this maintenance: Monthly GP Reset Thank you! Tweets by AionOps
  18. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 2 hours. The following changes will be coming to the game during this maintenance: Four new Musical Emotion Cards will be permanently coming to the Quna Shop: Play the Harp, Play the Drums, Play the Saxophone, Sing Each one can be purchased separately for 840 Quna. An Update From the Team Regarding Work-In-Progress Items: Hello Classic Fans, As many of you already know, we’re tracking several bugs and quality of life issues across the board for Aion: Classic—all thanks to all your elaborate reports and feedback. A few of these, we were aiming to have fixed as of the patch tomorrow, June 8. Unfortunately, that tentative date is going to be postponed. In an effort to make sure a quality patch is delivered, we need a little bit more time to check and process these items appropriately. Our new tentative date will be next week’s maintenance, June 15, for the following items: IN PROGRESS: Incorrect insignia’s being rewarded from Crucible. IN PROGRESS: Incorrectly swapped fortress siege times. We greatly apologize for this inconvenience and thank you greatly for your understanding and patience! If there are other updates or delays, we will inform you here on the forums appropriately. Thank you! Tweets by AionOps
  19. Hello everyone, Just to be even more abundantly clear about what was said earlier, my statement above was a general statement about the map and it’s intended forms of access. Some things to take away about this and the worries of being banned: If there is proper portal access, you may enter. If you can walk or fly normally to the area, you may enter. IF IT FEELS UNINTENDED, you should probably stray away. IF YOU BREAK OUT OF THE MAP, you should not do it. IF IT IS BEING USED AS AN ADVANTAGE, you should not do it. Illicit activities such as breaking out of the map, cheating, hacking, and other such activities that give an advantage to players should not be utilized and will be punished by the CS team. ‘Unintended’ means that, if there is a normal way to access a specific area, you should be doing that. If there are OTHER ways NOT specified that allows you to access an area outside of its intended ways, then you likely should not be proceeding. EXAMAPLE: Finding a vantage point to jump and fly over an invisible barrier to access an area that is not intended for general access. I hope this more specific breakdown is helpful!
  20. Hello friends! I completely understand the confusion with the opening of new areas. The short answer of it all is, no, you will not be banned for entering these areas as an opposing faction. As long as there's a portal to enter, the maps are open for players to roam. Of course, there are NPC's of the native faction to try and help protect their areas, but it is still intended part of gameplay. If you're worried players might still be abusing unintended or illicit ways to enter or move through the map, please do not hesitate to reach out to support and submit a ticket. They can do a larger investigation then to come to a proper conclusion. Thank you very much for your concerns, though, and hope this helps!
  21. Oh gosh, thank you Forthyn for the heads up and the great screenshots too! I've pushed this up with my team as well.
  22. Greetings, Daevas! We know many of you have been working hard to reach that delicious new level cap of 55. To help you obtain that goal, we’re running another little EXP event! Starting June 3, enjoy nearly 5 weeks of double the experience gain, all the way up until maintenance on July 6. Gather new friends joining the game to get them rolling, top off your main character, or even level up your alts! We hope you enjoy! BEGINS: June 3 - 00:00 Server Time ENDS: July 6 - Maintenance
  23. Hello friends, thanks for the report! And thank you Rainstorm for submitting a ticket already. I've also bumped it up with my team just to make sure.
  24. Hey there Paraneda! Just to err on the side of caution, can you reach out to support to see what the best option is for you here? You can reach them at support.aiononline.com and make a ticket through the system there, or support@aiononline.com Hope that helps!
  25. Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC), and will conclude after approximately 2 hours and 15 minutes. The following changes will be coming to the game during this maintenance: Tahabata Marks required to craft Tahabata Weapon Selection Box has been properly reduced to 30 from the required 36. KNOWN ISSUE: Crucible Insignia's not functioning with NPCs is currently being worked on, with the tentative solution date set for the next maintenance on June 8. Thank you everyone for your reports on this situation. KNOWN ISSUE: On the official 2.0 patch notes, the fortress timers stated that Temple of Scales was set for Tuesday, while Alter of Avarice was set for Thursday. However, this is currently and accidentally swapped in-game. We are working on a fix for this in the future, and appreciate your patience in the mean time. Thank you! Tweets by AionOps
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