Evelise-DN

I haven't played the game since almost launch it was so long ago. The game is giving me nothing but stupid errors telling me to hit okay that I can't start a new character. Something about not being able to have both factions on one server. Well I haven't a clue which one of my characters is what. I really don't know anything about the game anymore to continue off on another one. How do I tell what faction they are to delete them?