I met Zakovs twice in arena of discipline. The first time I suspected his behavior was abnormal, so the second time I recorded it from the beginning. Having investigated the video with some friends, we have sufficient reasons to suspect that he has been using third-party tools. Then I submit a ticket with evidence to NC.
In response, your support team said "No action has been taken yet as it can take a few days to gather the necessary evidence". I trust that you did what you promised and have enough evidence to support the final decision you made.
However, these guys above keep creating public opinion pressure both in-game and outside towards me and your support team. If you were to compromise with those people, you would completely lose trust of all players in Aion.
Finally, I would like to thank AION support team once again. You slap their faces who said you guys won't take any actions against cheaters.