Barbarella Posted April 1, 2022 Share Posted April 1, 2022 @Rinplease, it's been weeks since I'm getting this issue and I know many people are getting it too. I play normally during the day , log out for a few hours and when I try to log in again I get the message "you were disconnected due to blocked IP issues". But it's not my IP that is blocked because I'm able to log in a secondary account on the same IP, it's only my account. I sent a ticket, NCSoft unblocked me but then blocked me again. Third time. This issue is not happening to me only. I've heard lots of cases from other players that are getting this error too. Please, help fixing this error because we are being blocked when there is a grinding event happening and we aren't able to grind properly. I can't handle being blocked everyday. https://ibb.co/BNh9wLZ Link to comment Share on other sites More sharing options...
Arhangelos Posted April 1, 2022 Share Posted April 1, 2022 Three friends of mine got it as well, I got it once a month ago or something, it was another IP glitch wave back then. GameGuard must have something to do with this. Link to comment Share on other sites More sharing options...
Dioscuri Posted April 3, 2022 Share Posted April 3, 2022 @RinPlease, be aware of this issue, It's totally out of our control and its happening to a lot of people. I've been restricted twice and a lot of friends are also restricted by this bug/issue?... We don't know what produces it, but it my case, I don't use any ping reducers or 3rd party programs. Apart from pretty "simple" events, we also have to deal with unfair bans??? Is this how you treat the community??? Link to comment Share on other sites More sharing options...
Barbarella Posted April 4, 2022 Author Share Posted April 4, 2022 Aaaaand I'm blocked again, for the 4th time. Third time only this week. This is really out of control and you guys need to fix it asap. Imagine having a daily log in event and we miss 1 day because we are blocked? Please, take it to your team @Rin. Link to comment Share on other sites More sharing options...
Aion Team Rin Posted April 4, 2022 Aion Team Share Posted April 4, 2022 Good morning everyone. I wanted to let you know I'm raising it up to the support team to investigate. If I happen to get more information, I will give them to you as soon as I know. Thank you very much for your reports and patience! Please don't hesitate to keep reaching out to the support team as well. As I will be messaging them also, your reports to them at support@aiononline.com is super helpful. Link to comment Share on other sites More sharing options...
GenericUser44244 Posted April 4, 2022 Share Posted April 4, 2022 Will the ongoing Apsa Mealkit event go on for an extra week? It should be, since users are missing out on this because of NCsofts auto ban function that is causing these IP bans. Link to comment Share on other sites More sharing options...
Zen-DN Posted April 5, 2022 Share Posted April 5, 2022 I agree for event extension! Link to comment Share on other sites More sharing options...
Kromede-KT Posted April 5, 2022 Share Posted April 5, 2022 Please fix and extend the event. Link to comment Share on other sites More sharing options...
Clau Posted April 5, 2022 Share Posted April 5, 2022 LOL people asking for an extension just because they found a new way of farming apples Link to comment Share on other sites More sharing options...
Arhangelos Posted April 5, 2022 Share Posted April 5, 2022 It seems pretty random, people get it, then they manage to log, then get it again. Link to comment Share on other sites More sharing options...
Barbarella Posted April 5, 2022 Author Share Posted April 5, 2022 On 4/4/2022 at 1:55 PM, Rin said: Good morning everyone. I wanted to let you know I'm raising it up to the support team to investigate. If I happen to get more information, I will give them to you as soon as I know. Thank you very much for your reports and patience! Please don't hesitate to keep reaching out to the support team as well. As I will be messaging them also, your reports to them at support@aiononline.com is super helpful. Thanks a lot for the quick response! I hope the support team can do something about this issue as soon as possible because it affected our grinding for the Apsaranta Meal event and we are afraid we can suffer this bug in future events too where we need to grind or if it's daily log in/reward event. Link to comment Share on other sites More sharing options...
Ramen Posted April 6, 2022 Share Posted April 6, 2022 please fix and extend the event, if possible, thank you ~ Link to comment Share on other sites More sharing options...
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