Basia-DN Posted November 2, 2022 Share Posted November 2, 2022 I recently purchased 4, not 1, not 2, not 3 but 4 Halloween Transformations from the BCM. I messed up and opened 2 transformations at the same time and got the same exact transformation. I sent a support ticket, requesting if they could swap 1 of the double transforms I opened by mistake. Here was their reply to me: Thank you for contacting the Aion Support Team. After reviewing your request, we regret to inform you that we currently do not offer restorations of used transformations. Unfortunately, we will be unable to provide assistance in this case. It's possible that this feature may become available at a future date, but we have no information about when or if this might happen. For now, we can only suggest posting your insight about the event and requests for additional options of getting your desired Holloween Transformations in the game forums. So here I am in the forum posting this. Be careful when opening your transforms because if you mess up ... there is no going back. Not going to put the Senior GM on blast ... just thought this was weird he or she told me to go to the public forums to post this. See ya in game guys ... don't kill me, i'm weak and just came back from a 12 month afk ... lol Your Friend, Basia Link to comment Share on other sites More sharing options...
GenericUser44244 Posted November 2, 2022 Share Posted November 2, 2022 Funny thing is, they have the ability to revert and remove the transform/collection and restore the item. They removed it last year when they messed up and multiple people got multiple halloween xforms. Link to comment Share on other sites More sharing options...
MetaBlack-KT Posted November 17, 2022 Share Posted November 17, 2022 ...Gets me disappointed at buying things like that on BCM, thanks for warning! Link to comment Share on other sites More sharing options...
Gallium-DN Posted December 2, 2022 Share Posted December 2, 2022 Support has politely informed me that their policy is no policy. It is up to the sole discretion of whomever answers your ticket if they want to help you or refuse you. In other words; they are allowed to help one player with their request, and turn you down for the exact same request. I do not remember support being so.... Scrooge-like back in the day. Link to comment Share on other sites More sharing options...
Voltric-DN Posted December 2, 2022 Share Posted December 2, 2022 On 11/2/2022 at 5:54 PM, GenericUser44244 said: Funny thing is, they have the ability to revert and remove the transform/collection and restore the item. They removed it last year when they messed up and multiple people got multiple halloween xforms. I thought about this as well. Clearly they just didn't want to help. Link to comment Share on other sites More sharing options...
Alyta-DN Posted December 5, 2022 Share Posted December 5, 2022 Had I seen this earlier, I would have suggested ticketing the billing department for a refund on one of the boxes (assuming you didn't use the scroll). I don't even understand why you were able to open two at once. Why did they stack?? Sounds like a bug! 1 Link to comment Share on other sites More sharing options...
Basia-DN Posted June 14, 2023 Author Share Posted June 14, 2023 On 12/5/2022 at 2:19 PM, Alyta-DN said: Had I seen this earlier, I would have suggested ticketing the billing department for a refund on one of the boxes (assuming you didn't use the scroll). I don't even understand why you were able to open two at once. Why did they stack?? Sounds like a bug! Yup they did stack ... Link to comment Share on other sites More sharing options...
Squid Posted June 16, 2023 Share Posted June 16, 2023 (edited) wrong post Edited June 16, 2023 by Squid Link to comment Share on other sites More sharing options...
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