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Delay mails from support 3 days


Magnitoz
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support@ncsoft.zendesk.com

Due to the use of a VPN. Me or my twink get banned. It doesn't happen often, once every six months. If you create a ticket, everything happens very quickly. But when you are blocked by  IP , you cant  log into your account and create a ticket .

So you need to write a letter to support@ncsoft.zendesk.com . But the answers come with a delay of three days. For example . I received the answer on November 12 13:51. But the delivery date is November 9 13:51. That is, they answered me on time, but the letter "walked" somewhere for three days. This is a problem with zendesk only.

Any idea how how to resolve it ? another mail support ? or maybe live chat  / phone 

 

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