66s11ECFC-DN Posted January 29, 2018 Share Posted January 29, 2018 Hi, my account has been locked for suspicious activity (I guess it's because I decided to move all the kinah in my accounts to the main account, at once). I sent an email to appeal@ncsoft.com (this is the address that I've been ask to contact) but no one replies. How many days should I wait? I'm losing the event and the BG of my legion is in that account too. Should I keep waiting/send another email/contact support? Anyone had something to do with appeal@ncsoft before? Cheers PS: don't move too many kinah... Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted January 29, 2018 Share Posted January 29, 2018 24-48 hours, and don't send multiple emails, or you'll get bumped to the bottom of the Support queue. Tbqh, it's better to send a ticket to support if you can still log in your account. Link to comment Share on other sites More sharing options...
66s11ECFC-DN Posted January 29, 2018 Author Share Posted January 29, 2018 Thank you Cheesecake! Link to comment Share on other sites More sharing options...
BawalUmihiDito-KT Posted September 15, 2018 Share Posted September 15, 2018 my friend xxYAMAHAxx has ban when he leveling his first account in elten in kromedes outside I sent an email to appeal@ncsoft.com email: Tolscanasa02@gmail.com pass: ra************* Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted September 15, 2018 Share Posted September 15, 2018 2 minutes ago, BawalUmihiDito-KT said: my friend xxYAMAHAxx has ban when he leveling his first account in elten in kromedes outside I sent an email to appeal@ncsoft.com email: Tolscanasa02@gmail.com pass: ra************* Good evening. Support does not read the forums. Please wait 24-48 hours to get a response via email. Do not send multiple emails; it sends your email to the bottom of the queue, and it will take longer to get a response. Link to comment Share on other sites More sharing options...
BawalUmihiDito-KT Posted September 15, 2018 Share Posted September 15, 2018 18 minutes ago, BawalUmihiDito-KT said: my friend xxYAMAHAxx has ban when he leveling his first account in elten in kromedes outside I sent an email to appeal@ncsoft.com email: Tolscanasa02@gmail.com pass: ra************* banned for no reason Link to comment Share on other sites More sharing options...
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