Channing-DN Posted August 16, 2017 Share Posted August 16, 2017 Hello - I've been around since launch and had a collectors edition that gave a title, some emotes, and by today's standards some crappy gear. I also bought retail versions of Balaurea which came with 3 pets I can't get elsewhere. I contacted support and got the below: Hello,I have checked your inquiry about this matter. We are currently aware of an issue that prevents some Aion codes from showing up in Account Management and are actively investigating the issue for a resolution. This affects reusable codes such as rewards from Collector's Edition boxes as well as some unused single-use codes.I apologize for any disruption that it has caused in the mean time and encourage you to keep an eye on the Aion website for any updates at http://na.aiononline.com. If you have any other questions, please feel free to let us know.Regards, Hasn't this been going on since 2013? I highly doubt they can still be looking into this. They can check my other characters and see these bonuses on my account. @Cyan who can I contact to make this right? Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted August 16, 2017 Share Posted August 16, 2017 They're gone for good. Link to comment Share on other sites More sharing options...
Channing-DN Posted August 16, 2017 Author Share Posted August 16, 2017 I don't even know how that can be possible as there is no fine print on the box when you purchase it that these can be taken away. -.- Link to comment Share on other sites More sharing options...
GoGoTomago-KT Posted August 16, 2017 Share Posted August 16, 2017 Hello all the codes from AION Magazine, Collectors edition and others where lost in the 2015 "upgrade" system, when they remove the atreain atlas. I've asking to support to reinstate this but no luck at all even when I provide the codes and to what belongs all the unlimited pets/items per account. they only have replied since 2015 they are working on that. Link to comment Share on other sites More sharing options...
Channing-DN Posted August 16, 2017 Author Share Posted August 16, 2017 Is there any way they could apply the bonus pets to our accounts through support on a case-by-case basis if they can't systemically correct this? There can't be that many of us who still play that would care, which is why they likely didn't make fixing this a priority for over 2 years. Link to comment Share on other sites More sharing options...
Kidd-KT Posted August 16, 2017 Share Posted August 16, 2017 that show how ncsoft west care about us, players that started on game launch and play until today. The collector's edition rewards was not even that OP that had to be taken off from us. They could give us a refund, since I bough that sh!##%% expensive version just because of the extra rewards Link to comment Share on other sites More sharing options...
GenericUser631 Posted August 17, 2017 Share Posted August 17, 2017 I would love to have access to those again! Link to comment Share on other sites More sharing options...
GoGoTomago-KT Posted August 17, 2017 Share Posted August 17, 2017 You can try to ask them but here are some of what i got so far GM EithnieDecember 23, 2015 02:21 Hello, Thank you for contacting us about this. We are currently aware of an issue that prevents some Aion codes from showing up in Account Management and are actively investigating the issue for a resolution. This affects reusable codes such as rewards from Collector's Edition boxes as well as some unused single-use codes. I apologize for any disruption that it has caused in the mean time and encourage you to keep an eye on the Aion website for any updates at http://na.aiononline.com. If anything else comes up, let us know. GM Eithnie NCSOFT Support Team GM RaphaelDecember 23, 2015 16:07 Hello Daeva, Thank you for contacting the Aion Support team. We understand you wish to re-claim the items again on your account. However, the Support Team currently has no workaround. The development team is hard at work finding a resolution for this issue. We do apologize for the inconvenience this may have caused you. Please wait for further announcement and updates on our official website and forums: na.aiononline.com/http://forums.aiononline.com If you have other concerns, please do not hesitate to contact us again. GM Raphael NCSOFT Support Team AngerInsideOutDecember 26, 2015 00:04 Well I hope this next year the dev team can find a way to solve this Issue because I'm not the only affected by this, If not I really wish NC soft. NA its thinking a way to compensate the players affected. GM ChixelleDecember 26, 2015 01:07 Hello there, Thanks for getting back to us. Rest assured, our Development team is working full time to determine a solution for this issue at the soonest possible time. Unfortunately, we cannot guarantee the player's compensations at this moment as the investigation continues. We will be unable to notify you through email on what becomes of the bug, but any news/ workarounds/ compensations that we need to let the community know about, will be mentioned on our official forums. If you have any other concerns, please do not hesitate to contact us again. Regards, GM Chixelle NCSOFT Support Team And for some weird reason cant find my tickets about the same from 2016 this year haven't submit ticket to ask them yet................. Link to comment Share on other sites More sharing options...
Elano-DN Posted August 17, 2017 Share Posted August 17, 2017 You can only have them if you have made the change to GF when NCsoft sold EU. Only Gameforge kept the rewards you bought with your collector account since Atreian atlas has been stopped For the Aion Magazine codes if you still have some you can't use them anymore on your accounts on both GF and NC... But on GF if you put a code when you could before you can still apply it to your characters. Link to comment Share on other sites More sharing options...
GenericUser2422 Posted September 2, 2017 Share Posted September 2, 2017 Had the same problem, but this worked for me,,,, Click the Aion icon as you would to play the game, login BUT dont press PLAY.... click Account, this will take you to the NCSOFT page from there click apply code, enter you CE code(even if it was done all those years ago)... it should then be added to your Aion A/c from there follow the instructions and have the items added to the chars and servers you want the CE items on Link to comment Share on other sites More sharing options...
GenericUser2437 Posted September 2, 2017 Share Posted September 2, 2017 5 hours ago, IshkaJurai-IS said: Had the same problem, but this worked for me,,,, Click the Aion icon as you would to play the game, login BUT dont press PLAY.... click Account, this will take you to the NCSOFT page from there click apply code, enter you CE code(even if it was done all those years ago)... it should then be added to your Aion A/c from there follow the instructions and have the items added to the chars and servers you want the CE items on Didn't work for me unfortunately. So those of us who payed and played at launch, do we get anything at all? No account-wide bonuses like Tera? Link to comment Share on other sites More sharing options...
Aly-DN Posted September 2, 2017 Share Posted September 2, 2017 3 hours ago, Liarea-TM said: Didn't work for me unfortunately. So those of us who payed and played at launch, do we get anything at all? No account-wide bonuses like Tera? Nothing at all. Link to comment Share on other sites More sharing options...
Ryoshai-DN Posted October 14, 2017 Share Posted October 14, 2017 On 8/15/2017 at 9:00 PM, Channing-DN said: Hello - I've been around since launch and had a collectors edition that gave a title, some emotes, and by today's standards some crappy gear. I also bought retail versions of Balaurea which came with 3 pets I can't get elsewhere. I contacted support and got the below: Hello,I have checked your inquiry about this matter. We are currently aware of an issue that prevents some Aion codes from showing up in Account Management and are actively investigating the issue for a resolution. This affects reusable codes such as rewards from Collector's Edition boxes as well as some unused single-use codes.I apologize for any disruption that it has caused in the mean time and encourage you to keep an eye on the Aion website for any updates at http://na.aiononline.com. If you have any other questions, please feel free to let us know.Regards, Hasn't this been going on since 2013? I highly doubt they can still be looking into this. They can check my other characters and see these bonuses on my account. @Cyan who can I contact to make this right? This is still an issue I Came back several times expecting it would be fixed. I get the same canned response that the developers are still working on it with. No ETR. This is ridiculous. They should have some way of resolving this. 4 years and still broke. Least they could do is grant new game codes. I have the same issue. codes gone for good I had my purchase receipt and original Game code. I can't re-enter it because it was already registered so the code is invalid now. Link to comment Share on other sites More sharing options...
Ryoshai-DN Posted October 14, 2017 Share Posted October 14, 2017 On 9/2/2017 at 4:23 AM, GenericUser2437 said: Didn't work for me unfortunately. So those of us who payed and played at launch, do we get anything at all? No account-wide bonuses like Tera? Yeah same here get "The serial code you entered is invalid" I have owned this game since 2009 played Alpha and beta. I had high hopes for the game. I think now all is lost. At the very least we should get Collector's codes that work. Some sort of compensation. This is stupid. What a crappy support and developers take over 4 years and still no resolution or work around to the issue? I opened a ticket two years ago after coming back to the game. I read up on it then and the issue was about 2 years old. now it still exist with no light at the end of the tunnel. To make it fun I get the following: Hello, Thank you for contacting the Aion Support Team. The community team will need to look into your questions/requests. Please submit an email at: AionCommunity@ncsoft.com and include as much information as possible. Thanks! GM Shajem NCSOFT Support Team Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.