During February 21 maintenance, we're going to add a new anti-cheating software named XIGNCODE3, which was mentioned in the Producer's Letter. As with any new feature we’re constantly collecting feedback, any reported issues, and working to address them as quickly as possible.
If you experience any issues with running or playing the game after the maintenance, we ask that you visit the report thread and fill out the template we’ve created to collect more information. In addition, we do still want you to contact our Customer Support team so we can track your issue and work with you to try to find potential issues we can work to resolve on our end.
We have thoroughly tested and vetted XIGNCODE3 in our internal environment. We are confident it is ready in the live environment, but with any deployments, there are risks, and the team is standing by to migate any issues that arise.
Nevertheless, we've seen some concerns over what it is and what it does. We won't disclose how the program works as it’ll provide an insight for cheaters into our processes, but it is a service that boots during game launch and while playing (no software is installed), it does not collect any personally identifiable information we don’t already have from when you registered your NC account, it does not continue to run after the game is closed, and its only purpose is to monitor the Aion game client of any cheating programs or cheating attempts. If you you have been using programs that don't directly interfere or manipulate the Aion game processes, those programs will continue to work the same as before. There will not be any issues with duo-boxing clients either. If you are having issues with XIGNCOD3, please visit our thread here to report any issues you may be experiencing.
We’re looking forward to continuing to refine our methods of detection, and your help and assistance to ensure Aion is a game that supports a spirit of fair play.