Venom-KT Posted May 11, 2018 Share Posted May 11, 2018 Well, I send e-mail for support 5 days ago, but no one answer me, now I'll try here, maybe Cyan can answer or not. When I try log in my account appeared this ''Due to suspicious activity, this account has been locked. Please contact support at appeal@ncsoft.com.'' I know this is normal, happened with me many times for created new accounts, but I forgot what I need do for retake the account. Thank you. Link to comment Share on other sites More sharing options...
Aly-DN Posted May 12, 2018 Share Posted May 12, 2018 You can try sending a ticket through the Support system here on the website. Link to comment Share on other sites More sharing options...
Battlemaster-KT Posted May 13, 2018 Share Posted May 13, 2018 I had an old account last year, cam back to play and Bang it was ban for suspect activity, with the Pin security, I cant figure out how someone can get in your account with this Pin system, anyway, took a while (3 weeks) and it was un-ban after sending them my statement of my subscription for the time i was playing, send them a copy of my passport by fax, my Birth Certificate by fax and something else dont remember... In that time i start a new account and play it for fun. B. Link to comment Share on other sites More sharing options...
Aly-DN Posted May 13, 2018 Share Posted May 13, 2018 2 hours ago, Battlemaster-KT said: I had an old account last year, cam back to play and Bang it was ban for suspect activity, with the Pin security, I cant figure out how someone can get in your account with this Pin system, anyway, took a while (3 weeks) and it was un-ban after sending them my statement of my subscription for the time i was playing, send them a copy of my passport by fax, my Birth Certificate by fax and something else dont remember... In that time i start a new account and play it for fun. B. Your passport and birth certificate? I have never heard of such a thing! Usually they ask you your name, birthday and questions about any spending. Things that only you would know. Link to comment Share on other sites More sharing options...
Forgotten-DN Posted May 13, 2018 Share Posted May 13, 2018 Post a screenshot of that email. NCsoft wouldn't have any use for that information. That's likely a phishing scam posing as official NCsoft communications or you're lying. Link to comment Share on other sites More sharing options...
Squid Posted May 13, 2018 Share Posted May 13, 2018 NVM re-read the post Link to comment Share on other sites More sharing options...
Battlemaster-KT Posted May 14, 2018 Share Posted May 14, 2018 Nope, a copy of my passport and birth certificate was ask from me.. so i fax to the Number they gave me. well not long after my account was unban, if it was not an official, he still manage to unban... Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted May 14, 2018 Share Posted May 14, 2018 Boy, I think you just phished better than anyone has been phished before. NCSoft has NEVER asked anyone for that information. EVER. Please post a screenshot of that email. Link to comment Share on other sites More sharing options...
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