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Kierce-DN

Problem with Updating

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14 minutes ago, Cheesecake-DN said:

Now all I get is the self fulfillment of having fixed someone's problem. 

On the plus side, figuring this all out and helping people out with a  software problem is part of how I got my RL support (not gaming) job, so I guess this hasn't all been for naught?

Of course not, you get the goodwill of the community here as well (if it means much, if anything).

Dang, nine hours though...better have been a substantial amount of NCoin. You certainly deserved it then, and definitely even more now.

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Here's another file that failed. This is a clean install,   followed by applying objects.zip fix to the Aion folder of the install, and then continuing the update. Now a new files appears as a problem:

y3uROSN.png

So, we are in a situation where no new players can sign up to play the game, because there is no reliable way to install the game?

Did I miss something?

Thanks

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8 minutes ago, Shalea-KT said:

Here's another file that failed. This is a clean install,   followed by applying objects.zip fix to the Aion folder of the install, and then continuing the update. Now a new files appears as a problem:

y3uROSN.png

So, we are in a situation where no new players can sign up to play the game, because there is no reliable way to install the game?

Did I miss something?

Thanks

RvJWzb4.gif&key=70e56a0f2813a79d9b48f1b1

https://drive.google.com/open?id=0BykLPkSQSO45R3NzWGVnWmVvcXc

Sounds folder. q_q

 

If anyone else gets this, PLEASE post about it!

 

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Thanks. Oddly, I restarted the update and it got far enough to say "Playable" and is continuing to download. I'll let it run a while longer and try without applying the fix.

I guess they just turned off the "Report Error" function. When I see that I've tried it, but it fails every time. Guess the server where that function was supported is gone.

We'll see...

Update: Looks like the game finished. The effect.pak.z01 thing was apparently bypassed by trying again. I didn't need to use the sounds.zip provided.

I assume we know about the bug that every time you run the game you need to call your lawyer to review the terms so you can accept them? Like they are changing every time or something? Never seems to remember that I've Accepted the terms.

Ok. Let's see if this clean install works. back in a bit.

 

Edited by Shalea-KT
Update after install apparently finished

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Great. A clean install works if you update with objects.zip as above. Restarting the launcher gets beyond the sounds problem without installing the sounds fix.

The strings are correct, apparently, in this clean install. While this is a new account as well as a clean computer, I cannot see the minion panel since I don't have any level 10 characters on that account. But before the Minions panel in the menu showed as ??? too, and it is correct in this install.

Thanks all. Looks like new folks can play if they read this post.

 

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On 5/17/2018 at 11:03 AM, Prancey-DN said:

This is the error log I've been getting each time. And it's the same file as the OP's. ShugoFemale_texture with the same exact numbers every time :/ And yeah I've already contacted support.

------------------------------------------------------------------------------------------------------------

<< OS >>
OS Version : Unknown Windows Version
ServicePack : none
Major Minor Build Version : 6.2.9200

<< System >>
64bit OS
Page Size : 4096 B
Active Processor Mask : 255
Number Of Processor : 8
Processor Type : 8664
Processor Level : 6
Processor Revision : 40457
Processor Speed : 2808 MHz

<< Memory >>
27% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 2047 MB
Total Paging File : 4095 MB
Avail Paging File : 4095 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1917 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : Local Disk M.2 SSD
Total Byte : 488.17 GB
Used Byte : 212.09 GB
Available Byte : 276.08 GB

Drive Name : E:\
Volume Name : Samsung SSD
Total Byte : 465.63 GB
Used Byte : 288.78 GB
Available Byte : 176.85 GB


<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 48.215.67.3
(2)
Name : updater.nclauncher.ncsoft.com
Address : 200.213.67.3
(3)
Name : updater.nclauncher.ncsoft.com
Address : 16.192.67.3


Repository Server
(1)
Name : aion.patcher.ncsoft.com
Address : 232.170.67.3
(2)
Name : aion.patcher.ncsoft.com
Address : 88.179.67.3
(3)
Name : aion.patcher.ncsoft.com
Address : 120.182.67.3


DNS Server

Address: 209.88.128.25
Mask : 255.255.255.255

Address: 209.88.128.26
Mask : 255.255.255.255


<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_AION_190.dat.zip
Hash Value    : 08c97968622e8021f95d53f6eca77c105303361f
File Name    : FileInfoMap_AION_190.dat
Hash Value    : 6de00e9bea70bfd6c5f2344afcc1121e7ba92a5b

<< Error Message >>
[Update Error] Cannot download file.
Please restart the Launcher. If this problem persists, contact Customer Support at htt
----------------------------------------------------------------------------

I have almsot the same problems as you can some one help me. Nothing I have read is working.

_____________________________________________________________________
<< OS >>
OS Version : Windows Vista
ServicePack : Service Pack 2
Major Minor Build Version : 6.0.6002

<< System >>
32bit OS
Page Size : 4096 B
Active Processor Mask : 7
Number Of Processor : 3
Processor Type : 586
Processor Level : 16
Processor Revision : 514
Processor Speed : 2109 MHz

<< Memory >>
69% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 906 MB
Total Paging File : 4095 MB
Avail Paging File : 3967 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1977 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : HP
Total Byte : 288.75 GB
Used Byte : 160.07 GB
Available Byte : 128.68 GB

Drive Name : D:\
Volume Name : FACTORY_IMAGE
Total Byte : 9.34 GB
Used Byte : 8.09 GB
Available Byte : 1.25 GB

Drive Name : E:\
Volume Name : HP_PAVILION
Total Byte : 298.09 GB
Used Byte : 3.45 GB
Available Byte : 294.64 GB


<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 244.12.200.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 244.33.200.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 52.14.200.0


Repository Server
(1)
Name : aion.patcher.ncsoft.com
Address : 100.16.200.0
(2)
Name : aion.patcher.ncsoft.com
Address : 116.22.200.0
(3)
Name : aion.patcher.ncsoft.com
Address : 244.31.200.0


DNS Server

Address: 192.168.0.1
Mask : 255.255.255.255


<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_AION_191.dat.zip
Hash Value    : 3193e64e8c5e175437062253aabad9dffa9c7af3
File Name    : FileInfoMap_AION_191.dat
Hash Value    : 810ffcc97b9f1e5fb3132f8446f8f0407acf21a1

<< Error Message >>
[Update Error] Cannot download file.
Please restart the Launcher. If this problem persists, contact Customer Support at htt
______________________________________________________________________________

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11 minutes ago, ShadowCreed-KT said:

I have almsot the same problems as you can some one help me. Nothing I have read is working.

_____________________________________________________________________
<< OS >>
OS Version : Windows Vista
ServicePack : Service Pack 2
Major Minor Build Version : 6.0.6002

<< System >>
32bit OS
Page Size : 4096 B
Active Processor Mask : 7
Number Of Processor : 3
Processor Type : 586
Processor Level : 16
Processor Revision : 514
Processor Speed : 2109 MHz

<< Memory >>
69% of memory in use.
Total Physical Memory : 2047 MB
Avail Physical Memory : 906 MB
Total Paging File : 4095 MB
Avail Paging File : 3967 MB
Total User Address Space : 2047 MB
Avail User Address Space : 1977 MB

<< Disk Storage >>
Drive Name : C:\
Volume Name : HP
Total Byte : 288.75 GB
Used Byte : 160.07 GB
Available Byte : 128.68 GB

Drive Name : D:\
Volume Name : FACTORY_IMAGE
Total Byte : 9.34 GB
Used Byte : 8.09 GB
Available Byte : 1.25 GB

Drive Name : E:\
Volume Name : HP_PAVILION
Total Byte : 298.09 GB
Used Byte : 3.45 GB
Available Byte : 294.64 GB


<< Dns Query >>
Update Server
(1)
Name : updater.nclauncher.ncsoft.com
Address : 244.12.200.0
(2)
Name : updater.nclauncher.ncsoft.com
Address : 244.33.200.0
(3)
Name : updater.nclauncher.ncsoft.com
Address : 52.14.200.0


Repository Server
(1)
Name : aion.patcher.ncsoft.com
Address : 100.16.200.0
(2)
Name : aion.patcher.ncsoft.com
Address : 116.22.200.0
(3)
Name : aion.patcher.ncsoft.com
Address : 244.31.200.0


DNS Server

Address: 192.168.0.1
Mask : 255.255.255.255


<< FileInfoFile Hash Value >>
File Name    : FileInfoMap_AION_191.dat.zip
Hash Value    : 3193e64e8c5e175437062253aabad9dffa9c7af3
File Name    : FileInfoMap_AION_191.dat
Hash Value    : 810ffcc97b9f1e5fb3132f8446f8f0407acf21a1

<< Error Message >>
[Update Error] Cannot download file.
Please restart the Launcher. If this problem persists, contact Customer Support at htt
______________________________________________________________________________

What file is it specifically breaking on?

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Looks Like Aion\texture\ui\zonemap\pak_191.pak or Aion\levels\common\Mesh_meshes_191.pak. Only 191 files in there so, one or the other is causing it and, I'd guess the zonemap file.

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