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Support Issue

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Hi Guyys

I came back to Aion in about 2 days ago and yet i saw lot of items missing in my account someone had access to it somehow and i lost many stuff on it so i tried to connect Aion support but every time i press on Sumbit ticket it sends me back to my account page for no reason i dont know why all though i have full information in my account  so could anyone tell me what to do , Also as i said iam returning user so i left game on 5.0 and theres lot of stuff i don't understand i'd be glad if someone can explain new stuff to me

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