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Crazyhorse-DN

Evergale Canyon lockout Again,,,,,,,,,,,,,,,,,,

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Hi, Today I am running Evergale canyon with 23 other Asmo. Myself and all of the other 23 are stuck in a locked Q and cannot leave or join any other. Knowing we will not get a reset till Wed is another 5 days of Evergales lost,,,,,,,,,,,,,,,,,,,,,,, wish this bug would get fixed it's been going on for months and you can't even get any kind of a fair compensation for it,,,,,,,,,,,sigh

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2 hours ago, Crazyhorse-DN said:

Hi, Today I am running Evergale canyon with 23 other Asmo. Myself and all of the other 23 are stuck in a locked Q and cannot leave or join any other. Knowing we will not get a reset till Wed is another 5 days of Evergales lost,,,,,,,,,,,,,,,,,,,,,,, wish this bug would get fixed it's been going on for months and you can't even get any kind of a fair compensation for it,,,,,,,,,,,sigh

did you tried support ? they  did compensate me for losing reward due to a bug.

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GM Sylvia (Aion)

Aug 17, 21:07 PDT

Hello,

Thanks for taking the time to contact us with this report and I apologize for the frustration caused by this. We are currently aware of this issue and hope to have a fix implemented in an upcoming patch.

If you have any other questions, please let us know.

Regards,

GM Sylvia
NCSOFT Support Team

 

 

No sadly depending on your RNG for GM's you may or may not get compensation. Even the GM's are RNG now for response given.  This will be my 3rd time of being locked out and nothing will be done to compensate the players again. My wife who is also locked out has the exact copy paste response.

@Cyan Seriously at what point are we gonna get compensation instead of copy paste to bad so sad we know we have an issue but no nyerks are given.

Edited by Crazyhorse-DN

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The past two days they awarded me one win per day and tried informing them that the daily limit for the quest is 4. So basically only got 2 soulstones, didn’t even bother to write a ticket today or log in for EC.

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14 hours ago, Optimis-DN said:

The past two days they awarded me one win per day and tried informing them that the daily limit for the quest is 4. So basically only got 2 soulstones, didn’t even bother to write a ticket today or log in for EC.

I am glad to see you got something, most ticket's or atleast the one's I am aware of are the same copy paste, were Sorry and if we deem it so we will give compensation in the future. The truly sad fact is it's purely what GM you get and if they feel like doing anything. By and large all those affected should be given the same response and some type of compensation as missing Evergales daily for any amount of time adds up to a lot of materials over time. NcSoft preaches and pushes the Sprit of Fair play but as I see lately it's more RNG of the GM you get and if they feel like compensating the player. They know they have a serious lock out bug that happens frequently but choose to ignore a players request for any type of compensation. If it were Pve related they would reset the server as this has been shown time and again. Apparently with Evergale this is never the case. Some people see my post as whining but all I am looking for is to get all those affected several times over now a fair compensation. Peace

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So Rawr-KT alliance has been bugged since last Friday for EC. Today with server reset they were able to do EC for about a whole hour before getting bugged again.. Sure glad I haven't been going with that alliance but seriously NcSoft this should be addressed already.

@Cyan

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Yup sadly the GM's could careless. Appealing to @Cyan is useless he won't even bother to respond to concern's or grievances. The sprit of Fair play is gone as well as any meaningful support for this game. More just a cash grab daily. Sorry to see a game I've played and supported since beta go to shit.

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On 8/17/2018 at 9:08 PM, Matsukamy-KT said:

did you tried support ? they  did compensate me for losing reward due to a bug.

Not me. Just said  "We are currently aware of this issue and hope to have a fix implemented in an upcoming patch."

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