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Rexsyth-KT

FM RUN WASTED

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HEY @Cyan i have an issue id like you to look into. my party and i ran FM and the leader of the group invited a player in as alliance by accident cause us to be teleported out of fm and wasted a cooldown, the @aion support refuse to help or acknowledge that this game feature caused all of us to to waste an entry run, i refuse to let this go do to a faulty game mechanic.  REF: 

GM **** (Aion)

Dec 17, 08:57 PST

Hello there,

We do understand that you wish to reimburse your entry from your Frozen Monolith run last Dec. 14. However as previously stated based on our logs, we've verified that you left the party. Thus, we are unable to grant your request. Thanks for understanding.

Feel free to contact us again if you have any other questions.

Regards,

GM *****
NCSOFT Support Team

rexking133

Dec 16, 18:17 PST

their was no way for us to continue the instance due to the fact that it had became an alliance party, ill reword what happened (the party was inside the instance Frozen Monolith (FM) the leader of the group invited a new player to group but invited as alliance, the group went from 6 man group to 6 man alliance then we found our selfs teleported out of the instance for no reason due to the fact that an alliance cant run or go inside a 6 man group instance, we shouldnt be faulted for the mistakes of the group leader and there is screenshot log evidence of how the group became an allience. Id like to clarify your response is that due to someone being invited to group we could have finished the instance run... no we wouldnt have been able to due to known game functions of how an alliance works.

GM ***** (Aion)

Dec 16, 09:51 PST

Hello,

Upon re-checking again our logs, we found out that you leave the party and not been kicked since only Akrasie was removed from the party during the Frozen Monolith run.

Again, we are unable to reimburse the entry since during that time your party still have time to finish the instance run.

Thank you for understanding, feel free to contact us again, if you have any other question.

Regards,

GM ********
NCSOFT Support Team

*******

Dec 15, 14:52 PST

yea well look again i have a chat log in the screen shot i sent in with a time record that says what happened to my group , we were in FM then the group was changed to allience party and kicked all of us out and caused us to lose an instance count, thats the log easy enough to find review it again or change GM , again i have screen shots with a chat log that says what happened and how the group went from party of 6 to ally and instance kicked us out!

Attachment(s)
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Aion0008.jpg

GM ******* (Aion)

Dec 15, 14:40 PST

Hello,

I have reviewed your request. However, we are unable to locate in our logs that you have been kicked from your recent run in the Frozen Monolith. With that said, I'm afraid that we won't be able to grant your request. Thank you for your understanding.

Feel free to contact us again if you have any other question or inquiry.

Regards,

GM ******
NCSOFT Support Team

******

Dec 14, 17:09 PST

myself and my team got auto kicked out of Frozen monalith instance , wasted a cooldown run , please give us reset. its stressful to loose a run

 

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Aly-DN   

GG. Support not understanding their own game.

 

"You left the group."

"We were auto-kicked when the group was mistakenly made into an alliance."

"You didn't get kicked. You left."

"Right. But the game auto-made-us-leave the group when the group was mistakenly made into an alliance."

"But you left."

"NOT BY CHOICE!"

"But you left."

 

Damn. Support is just so.. stupid.

 

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Who's paying these idiots???????? And why are they never doing their jobs? I just lost a 5star account with 250k GP from one of these GM's stealing my account from me after asking about a bug through a ticket.  How can they keep getting away with this crap???????? Btw yes, they did steal the account, yes I made many tickets about it, and yes they always "don't know what happened"

It's a lie though because they do know about the problems we take the time to present in tickets for them, we present to them evidence that is undeniable..... so why do they keep saying they don't know and refused to help??? If they are not player support, then who is???

I've talked to at the very least 10 of them about my issue, and they always never know anything.

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Before anyone asks me about it, the account ended up locked permanently after all the tickets I sent.  AND before anyone asks, there's nothing I can do about it since the EULA covers account and property.  Though I could sew them for a staff member failing to meet their side of the EULA, but they don't seem to care.

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Aly-DN   

Wait. Why was your account banned, @Khadmyst-DN? You say it was stolen. They don't "steal" accounts. No one is using the account now. It was banned. But you don't say why. Are you @Rexsyth-KT, the op of this thread? Are you saying you kept trying to get them to understand how you lost the FM run and was just asking for the luna to reset the instance and they banned your whole account?

Edited by Aly-DN

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On 12/17/2018 at 10:16 AM, Aly-DN said:

The dehydration alone must be horrible.

5nP.gif

This is probably the best impersonation of support I have ever seen.

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On 12/17/2018 at 8:16 PM, Aly-DN said:

The dehydration alone must be horrible.

5nP.gif

xD

One of the support guys must have been the leader of my BoS group (that would mean they actually play the game though).

Ranger to Sorc: fear exploding

Group: ...

Ranger to me: Chant why you roll on physical???

Group: Chanter is physical

Ranger: Chant heal = magic

Me: Ranger sleep = magic?

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On 2/7/2019 at 8:29 AM, Aly-DN said:

Wait. Why was your account banned, @Khadmyst-DN? You say it was stolen. They don't "steal" accounts. No one is using the account now. It was banned. But you don't say why. Are you @Rexsyth-KT, the op of this thread? Are you saying you kept trying to get them to understand how you lost the FM run and was just asking for the luna to reset the instance and they banned your whole account?

Ask them, like I said "before anyone asks" right below, I explained that I sent many tickets and I've talked to at least 10 different people about it.  I even asked about getting it unlocked since there's no longer an issue with him trying to take the account, and they refused.  They told me the account is banned now.  How's that for player support?  

Originally I didn't see any threat to providing slight information about the account to get it unlocked, figured it was a security protocol.  But then he didn't respond to the ticket anymore.... I had to put in another ticket and the new GM said that there's another person who's trying to log in and recover it with all the information I provided the previous support person.  Should I post the long list of emails? I feel like if I did that, this game would be finished.  And I actually like this game.  After all this, they do nothing to make amends, and I lose my account.  I was really really frustrated, really really frustrated. 

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Aly-DN   
10 hours ago, Khadmyst-DN said:

Ask them, like I said "before anyone asks" right below, I explained that I sent many tickets and I've talked to at least 10 different people about it.  I even asked about getting it unlocked since there's no longer an issue with him trying to take the account, and they refused.  They told me the account is banned now.  How's that for player support?  

Originally I didn't see any threat to providing slight information about the account to get it unlocked, figured it was a security protocol.  But then he didn't respond to the ticket anymore.... I had to put in another ticket and the new GM said that there's another person who's trying to log in and recover it with all the information I provided the previous support person.  Should I post the long list of emails? I feel like if I did that, this game would be finished.  And I actually like this game.  After all this, they do nothing to make amends, and I lose my account.  I was really really frustrated, really really frustrated. 

Alright. I'm sorry. I'm confused.

First, you are not the OP. Your post isn't about a lost FM run. Your post is something new.

Second, you are saying that your account was banned. When you tried to reopen it, you were asked some security questions like.. what's your birthday and what was the last time you bought something on the BCM or bought NCoin. What you came to find was that someone else was also claiming your account as theirs and had provided the same answers to the security questions as you did. So Support, unable to ascertain which one of you was the original owner, permanently closed the account. Is that correct?

That's pretty normal, actually.

So my question to you would be.. had you given your account details to anyone? Anyone at all? A bf/gf? Your best friend? A legionmate? Anyone that was able to log your account for you when you couldn't login yourself to do something like.. afk you at siege or pick up event items or access your legion wh? Because that's the person you need to be looking at. 

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Like you said, not my topic, I just agree that we need an Aion Support team than can solve any of our many serious problems, or at least offer some sort of compensation.  If not, I'd like to apply for their job.  Sounds pretty good to copy/paste "Sorry there's nothing we can do for you" and get paid for a whole day of work.  

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Aly-DN   
5 hours ago, Khadmyst-DN said:

Like you said, not my topic, I just agree that we need an Aion Support team than can solve any of our many serious problems, or at least offer some sort of compensation.  If not, I'd like to apply for their job.  Sounds pretty good to copy/paste "Sorry there's nothing we can do for you" and get paid for a whole day of work.  

Right. 

But your case is considerably different.

The OP had a glitch happen in the game. It's something that has happened to all of us. Support didn't even understand what happened, let alone that it wasn't the OP's fault. He should have been reimbursed for that run.

In your case, you gave your account details to someone else who then stole your account. You want Support to decide which one of you actually owns the account. You are both giving the right answers to those questions they use to test who owns the account. Since they can't figure it out, they just closed the account. I am not sure what else they can fairly do! Support didn't fail you. Your friend who stole your account did.

Edited by Aly-DN

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On 2/18/2019 at 7:53 AM, Aly-DN said:

Right. 

But your case is considerably different.

The OP had a glitch happen in the game. It's something that has happened to all of us. Support didn't even understand what happened, let alone that it wasn't the OP's fault. He should have been reimbursed for that run.

In your case, you gave your account details to someone else who then stole your account. You want Support to decide which one of you actually owns the account. You are both giving the right answers to those questions they use to test who owns the account. Since they can't figure it out, they just closed the account. I am not sure what else they can fairly do! Support didn't fail you. Your friend who stole your account did.

You completely misunderstood actually, there was a bug that got my account locked, and they asked me questions during the ticket process.  about a week later the GM i was talking about through the ticket process still had not helped me fix this "bug" or whatever and then I got an email saying someone was trying to log in to my account.  I put in a NEW ticket about it asking why was my account still locked for and why they never responded, and I told them about the first ticket and that I think the guy tried stealing my account. They had to do a big "investigation about it.  They refused to tell me anything ticket after ticket and email after email, they only told me that someone was giving the same information about the account...... which is the same that i gave to the first GM who was "helping" me fix whatever bug at first.

I never shared any information with anyone else, just provided information originally to the first person who helped me with my account.  I'm confident there was never an issue with my account the GM was just scamming me.

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