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Arhangelos-KT

Is there any solid way to get a hacker banned?

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Posted (edited)

I am making this question because I do not want to complain about no animation hackers and open tickets or anything. I want a way to make sure that hacker that is blatantly using no animation hack to get reported in a way that is a solid way to expose him.

Does making a video show proof of someone hitting way too fast?
Does having aiDPs or Aion Rainmeter provide proof?

Because I was told videos are not proof of animation hacks because they can be manipulated to look faster by editing it to look like that and dps meters are not an acceptable way since they are 3rd party software, so I wanted to know if this claim is true or not.

Video can be proof for people using glide hacks, or gravity hacks or eye-hide hacks etc because they show a direct and blatant hack that is undeniable. BUT my problem is animation hackers.
So how do you get a hacker to get reported properly and get banned? I do not want to open a ticket and "complain" to the GM that will reply to me with a copy-pasted message. This game is going to die because of these hackers.

Edited by 2s1A07B4-DN

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With no-ani, we're all SOL. I guess there's no easy way to retrieve the game logs on NC's end to prove no-ani? Either way, it's garbage.

You can try PM'ing Cyan, but I've seen people stream with their hack program visible who haven't gotten banned...

Hacks are bullshit, and NCsoft's handling of them isn't better.

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Aly-DN   

You can get hackers banned, but it is way harder than it should be.

Video proof is the only "proof" that Support will accept. And even with that proof, they pretty much have to go into game and see this behavior for themselves. Your video would just be a starting point. They won't accept aiDPs or Rainmeter. In fact they probably won't even understand them. Especially if you are talking about attack speed.

You are correct that videos are good proof of glide hacks and Supermen. But even with those, Support has to go back to their own logs and use their data to confirm that the player was at a Z coordinate that they can't possibly get to on their own. (i.e. They aren't gliding from a mountain)

We are told that multiple tickets regarding different incidents (not many reports of the same incident) -helps- get someone to be looked at. You can also try and start a dialog with someone like Cyan, who can advocate for your tickets with Support and keep Support from just ignoring you because it is just too hard for them to do anything.

The inability for NCWest to ban players that we are all 100% sure are hacking is really horrible. And I'm not talking about the knee-jerk-reaction of some players to cry "HACKS!" whenever someone beats them. I am talking about the players that had dozens of aiDPS reports and have even admitted that they hack on discords and social media.

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It's harder for no animation hack because of so many people crying wolf. There is this one Elyos who always shouts that my friends and I are hacking every time we come near him, but we aren't. He's just not good. So yeah. Noani hack is hard to prove, and baseless accusations run wild for it.

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You're basically going to have to stalk whoever it is you're trying to get banned and make your Aion experience that of delivering justice upon them, full time.

Enjoy.

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32 minutes ago, 2s30B77F-DN said:

You're basically going to have to stalk whoever it is you're trying to get banned and make your Aion experience that of delivering justice upon them, full time.

Enjoy.

Bonus points when you finally realize that doesn't work, and Support is garbage. :<

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1 hour ago, Cheesecake-DN said:

Bonus points when you finally realize that doesn't work, and Support is garbage. :<

Support are outsourced people who dont care too much about your problems. 

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11 minutes ago, Unskilled-KT said:

Support are outsourced people who dont care too much about your problems. 

Pretty much. I'm not sure Support is competent enough to find their own asses with both hands, let alone deal with cheaters in the game, lol.

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Salt-DN   

Nope most of the hackers are chinese whales so ncwest can't ban them unless they want to shutdown na aion. They have streamed themselves hacking already without consequences so good luck getting anyone banned.

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Some of the previous answers are really good and shows the experience we had in the past, so no need to repeat all that. 

maybe I can add:

Usually NCSoft does not take reports from aidps meter or ARM as valid proofs cause are third party software and it is hard to know how they work and if they can be modified by someone to create a false proof. 

Also just sending a ticket with a complain about somebody can be something useless cause there is a lot of people complaining and a lot of false hackussations. 

Sending a video to them can be more profitable cause that will give them something to see. Prob they wont ban somebody just with that proof, but will try to check that player. Can not be taken as a definitive proof cause sometimes between the lag, ping and bugs that a "Player A" is having and the lag, ping and bugs from "Player B" some funny visual things can happen. Probably everybody here saw in the past weird things like people running in a straight line and falling in a hole and few secs later appearing behind you (usually a lag issue) or people floating with their legs upside and wings opened in the middle of the city. So even if a no gravity hack can be so obvious in a video (or noanimation hack) they still need to check. 

But there is something more usefull actually. If you can send to support some information about something imposible to check, they will be able to look for that. 

just to give you an example. In the past some people complained about using hacks inside an old instance called Fallen Poeta. The denounces talked about people using hacks to get a lot of experience in an unfair way. But what made so easy to ban people doing that was an impossible situation that was easy to check. The cheaters destroyed some relics to get experience without breaking the barricades in the middle of them. So was so easy for support to check the events with the relics destroyed but no barricade. And was imposible to jump them, so the cheat was so obvious and those players banned. 

So, if you can give them something imposible to do, to look fo. Something imposible a cheater did.... Like killing a thing A in one place and a thing B in another place but the time used to move form one place to the other it is imposible to be done in an honest way.... Or certain actions in a precise moment, maybe they can just go there and check that and will have a final proof. 

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On 3/5/2019 at 3:33 PM, Cheesecake-DN said:

Bonus points when you finally realize that doesn't work, and Support is garbage. :<

But then you don't get the fun of being a secret agent Daeva, keeping tabs on the Daefia.
Yes I made up a word for Daevic Mafia.

Sigh.

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while the keep buying stuff for the game, and the aion team doesnt know anything about the game.. probably not, Im quite sure they don't know for example how to calculate the chance of get hitted by accuracy vs evasion.

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They dont care bout the hackers and they never did. If you send them a ticket all they say is they will look into the matter and thats that. Nothing happens after that

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Heuo-DN   
Posted (edited)

This has been a problem for years, if they didnt do anything about it then, do you think they would care about it now?

Dont try with aiDPs and Aion Rainmeter, they probably dont know how that works and wont take you seriously...

NCsoft only bans people if its about losing money(exploiting  a game bug to get more free entries in game, it has happened before etc.) and few day ban for offensive words....

Edited by Heuo-DN

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Posted (edited)

tl;dr there's simply no easy way... and support is garbage as cheesecake stated.

When I asked support about some info about stigmas by the end of 5.8 period I was provided with information about stigmas PRE 4.8 patch... so yeah, make your own picture about support... + COPY PASTA

Edited by Magistone-KT

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