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Cannot apply serial code for prestige Pack

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Hime   

We had a few issues regarding the Account Management system yesterday. Is this an issue you are still experiencing right now?

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Yes as of 1 minute ago.  The prestige pack on my other account has just renewed and the same thing happened.  No server choices available when trying to apply the serial code. I submitted a ticket this morning, but no reply yet.

Edited by Sylvestrus-TM
add detail.

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I'm unable to apply my prestige pack for 2 days now. I'm paying for something I can't use. We do not get these days back, you'll bill me the same time next month and I'll have lost days. Unless you plan on prorating it?

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17 hours ago, Hime said:

We had a few issues regarding the Account Management system yesterday. Is this an issue you are still experiencing right now?

Problem still there yes.. ticket is still up without reply as well.. I'll check it again tomorrow, was going to spam some instances for the xtra bonus xp for anniversary day with my prestige pack.. cant run SFT(-lag/dc) either.. Happy Anniversary tho :/

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Nyali-DN   

I'm having an account issue with my prestige too, ticket is still w/o an answer too. My prestige is totally messed up, I got charged for it, which was fine, but in-game it shows that I still have 28 days left. O.o Hope for a reply about it on my ticket asap! 

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Still waiting for a response from support and here. Paying for something we can't use. Losing instance entries on a one time event of increased XP. Come on guys.

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Yeah I heard there were issues with a legion mate of mine who couldn't buy Ncoin through the website so had to get Ncoin through Amazon and get the codes from there in order to get lots of Luna.

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Rag-DN   

It's still freaking glitched >.<  .....

Is there going to be any type of compensation offered to the players for this "issue" ? We are missing out on prestige coins galore with the event and missing out on extra instance runs with the bonus xp going on.... Kinda frustrating especially since this is a paid for service that's glitched.

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Nyali-DN   

Well I'm still waiting for the support to message me back... Repairing my client didn't work obviously... I'm sure it's because of their account management issue. z.z It's getting quite frustrating that you pay for something which you can't use for days now.. u.u

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It's unacceptable to have not been fixed. A one time event, an event that makes the prestige pack the most useful and yet it has been rendered completely useless. I know I shouldn't be surprised by this and yet I'm still disappointed. Completely ruined Aion's Anniversary week. 

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Rag-DN   

400% XP  Fissure runs.... would be nice if we had our working prestige so we could get 2 runs a day instead of 1.... Kinda frustrating to loose on this major xp bump

 

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Gabe-DN   

Had to buy an instance boost pack to do something that I already paid for.  A day or two is bad but this has been over a week now and I am not sure why this problem has not been addressed. 

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Aly-DN   
1 minute ago, Gabe-TM said:

Had to buy an instance boost pack to do something that I already paid for.  A day or two is bad but this has been over a week now and I am not sure why this problem has not been addressed. 

This is totally uncool and Support should have hand delivered you the instance CD pack for free as well as given you the GP you are missing from not doing the daily/weekly quests -and- given you the coins you have missed -and- a daily gift.

Totally unacceptable.

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