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Bjorn-DN

Proxy users geting banned

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Posted (edited)

Got random DC and i was banned , just came back for the game like weeks ago. btw i mailed ncsoft and got unban in like 30 mins. They said that proxy IPS are also used by bots or hacks.

Edited by Fatalle-DN

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Aly-DN   
20 minutes ago, Aieryn-DN said:

Dam, after reading these posts y'all have me afraid to login to the game today. I live in the USA and login to the NA servers, however I DO NOT use any type of proxy to do so. I go straight thru my IP. I have a lot invested in my account and do not wish to get banned for no reason.

Hopefully, y'all will have this issue fixed soon. I really wanted to play today but, I dunno atm.

If you don't use a proxy, why would you be worried about getting caught up in a ban on IPs associated with a proxy that bots use as well as legit players?

@Fatalle-DN.. that seems to be the normal Support response for people being caught up in this ban. That's why it's so weird that the player earlier today didn't get immediately unbanned. Makes me think that they were not caught up in this ban but is facing another issue.

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1 minute ago, Aly-DN said:

If you don't use a proxy, why would you be worried about getting caught up in a ban on IPs associated with a proxy that bots use as well as legit players?

So I should be OK then? Good. And thank you for clearing things up.

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Aly-DN   
1 minute ago, Aieryn-DN said:

So I should be OK then? Good. And thank you for clearing things up.

Yup. To explain, some players use ping reducers or proxys to access the game. Apparently bots were using a specific ping reducer which is also popular with some players. Support identified the block of IPs that the bots were using and banned them. Unfortunately, that also banned the legit players. Most legit players who got caught up in this contacted Support, identified themselves and were unbanned in matter of hours. Banning the IPs or bots isn't unusual for most games. It's not unique to Aion at all.

If something weird happens and you get swept up in something that bans your account, try to remain calm and contact Support.. usually through the email associated with your account. If you are clean, you will get your account back.

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Cyan   

Just to reiterate, if you have been banned or locked out from using a proxy please contact support and they will be able to further assist you. 

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