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I already sent a ticket to aion support saying that I could not receive the reward of the server change from ereskigal to katalam I was told that I had to answer the survey on May 22nd can anyone help me thanks for your attention

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Kubei-DN   

You had to be level 80 on EK server to be able to receive the rewards from the survey, and it only applied to EK server. If you changed servers or wasn't level 80 beforehand, you won't get the rewards.

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I have level 80 I'm asking for the survey where I can find it on the page does not say anything

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Kubei-DN   

The survey was until 22nd May. If you didn't claim it before 22nd May 12 AM at night (the transition from 21st to 22nd) you won't get the rewards.

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Aly-DN   
29 minutes ago, IGhost-DN said:

And I didn't get the surgery ticket free, GMsucks CANT HELP ME......

Here is the quote regarding the plastic surgery tickets..

Quote

Characters created prior to the launch of Awakened Legacy, on accounts that have logged in since 1/1/2018, will receive a Plastic Surgery ticket in their mail to fix an issue with eye color. This bug affected every character created before maintenance on 10/24/2018. We will be delivering tickets to other affected characters in a future maintenance.

We had someone who hadn't logged in for more than a year that the GMs sent them a plastic surgery ticket. If the GMs are telling you no, your character must have been created after the launch of 6.2 and thus wasn't effected.

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