marikazan-KT Posted September 28, 2017 Share Posted September 28, 2017 So i took a 6month break from this game,previously i had played for 2 years and spent large amount on ncoin and never had a issue.Come back to the game and apparently i have **exceeded my ncoin limit despite not making any purchases in 6months. i contacted support and apparently i have triggered something called Risk management despite not making any purchases recently,and all previous purchases always being fine.I am also told by support they cannot override this feature.Their lovely advice was oh just buy it from Amazon despite me informing that unfortunately being australian i cannot purchase this item. So please be aware that if you take a extended break this type of utter garbage may occur.The support in this game is terrible what sort of compnay has these things in place and how is any account a Risk when they havent been active or had in the past made many many purchase's hassle free.The ticket from support is hillarious. SamYesterday at 14:11 Hello, Our apologies for not getting back to you sooner due to the high volume of tickets that we are currently reviewing. In reviewing the purchase attempts, it appears that you have triggered our Risk Management security feature. Unfortunately, as we are unable to override Risk Management, the only suggestion we may offer at this time is for you to locate a local or online retailer offering the product you wish to purchase. If you have any further questions, please let us know. Thanks, Sam NCSOFT Support Team This is the best this company can do,so player beware about taking a break. Link to comment Share on other sites More sharing options...
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