Gallium-DN Posted August 25, 2019 Share Posted August 25, 2019 I just logged into my account and selected a character from my main screen and immediately got a Access Restriction Notice. I hadn't even entered my Pin number yet! Has anyone else had this issue and what should I do? I am deeply concerned and confused. Link to comment Share on other sites More sharing options...
Aly-DN Posted August 25, 2019 Share Posted August 25, 2019 Hmm. Well you logged into the forums now. Did you try logging into your account in game since making this post? Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted August 25, 2019 Share Posted August 25, 2019 Have you gone to your account page? https://account.ncsoft.com That said, I saw some people mention this as a bug, and you can try sending a message to Support here: https://support.aiononline.com/hc/en-us Link to comment Share on other sites More sharing options...
Gallium-DN Posted August 25, 2019 Author Share Posted August 25, 2019 @Cheesecake-DN I did send a ticket, but I'm affraid I won't recieve an answer until Monday. @Aly-DN I have not tried logging into the game after logging in here. I'll try to now and post the results... Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted August 25, 2019 Share Posted August 25, 2019 1 minute ago, Gallium-DN said: @Cheesecake-DN I did send a ticket, but I'm affraid I won't recieve an answer until Monday. @Aly-DN I have not tried logging into the game after logging in here. I'll try to now and post the results... I got a response within an hour of submitting a ticket about a broken NPC. I have hopes for you! Link to comment Share on other sites More sharing options...
Gallium-DN Posted August 25, 2019 Author Share Posted August 25, 2019 Hey I just logged in successfully! Must have indeed been a bug. Thank you both. Link to comment Share on other sites More sharing options...
Aly-DN Posted August 25, 2019 Share Posted August 25, 2019 You won't get a response on the -forums- from a staff member until Monday, but Support works on the weekends. Here on the forums you are more likely to get what support other players (like myself and Cake) can give you than from the staff. P.S. Good news! Link to comment Share on other sites More sharing options...
Aieryn-DN Posted August 25, 2019 Share Posted August 25, 2019 I got this once but I just closed it. Then signed back in and everything was okay. Link to comment Share on other sites More sharing options...
Aly-DN Posted August 25, 2019 Share Posted August 25, 2019 Honestly I think I may have, too. And I think I did something as silly as tapping enter a second time while signing in by mistake. Link to comment Share on other sites More sharing options...
Gallium-DN Posted August 25, 2019 Author Share Posted August 25, 2019 Yeah, I was about ready to flip out. First KT died yesterday and now this? Thankfully all is well. Link to comment Share on other sites More sharing options...
Aieryn-DN Posted August 25, 2019 Share Posted August 25, 2019 Oh I haven't tried getting back on KT yet. I planned to this afternoon to at least finish what I was doing when it crashed. Tho I haven't heard of anything being fixed yet and prolly won't until Monday. Link to comment Share on other sites More sharing options...
GenericUser25154 Posted August 25, 2019 Share Posted August 25, 2019 I got a message earlier today that someone else was trying to login to my account and I was going to be disconnected. I was like, wtf? I don't use this password anywhere else! Link to comment Share on other sites More sharing options...
Cheesecake-DN Posted August 25, 2019 Share Posted August 25, 2019 Did you change your password? D: Also, good luck to those Elyos who have not yet unlocked Ing on Crashalam. Link to comment Share on other sites More sharing options...
Aieryn-DN Posted August 25, 2019 Share Posted August 25, 2019 2 minutes ago, KonkersGG-EK said: I got a message earlier today that someone else was trying to login to my account and I was going to be disconnected. I was like, wtf? I don't use this password anywhere else! Never got anything like that. I only got a restricted access notice saying I entered the wrong pin. But I quickly logged back in and all was well. This was before the crash tho. 1 minute ago, Cheesecake-DN said: Also, good luck to those Elyos who have not yet unlocked Ing on Crashalam. Crashalam, the name fits, lol, I like it. Link to comment Share on other sites More sharing options...
Aly-DN Posted August 25, 2019 Share Posted August 25, 2019 11 minutes ago, KonkersGG-EK said: I got a message earlier today that someone else was trying to login to my account and I was going to be disconnected. I was like, wtf? I don't use this password anywhere else! Were you opening a second client and by mistake logged in the same account? That's happen more times than I care to admit. Link to comment Share on other sites More sharing options...
GenericUser25154 Posted August 25, 2019 Share Posted August 25, 2019 11 minutes ago, Cheesecake-DN said: Did you change your password? D: I did not. Nothing is missing so far. Hahahaha 1 minute ago, Aly-DN said: Were you opening a second client and by mistake logged in the same account? That's happen more times than I care to admit. No I wasn't. It was weird af. Edit: It is a VERY, VERY, VERY, VERY difficult password. I don't think that anyone would have found out my e-mail and password. Link to comment Share on other sites More sharing options...
Falcy-DN Posted August 25, 2019 Share Posted August 25, 2019 This is definitely a bug as it has happened to me on multiple occasions. Log in, Accept the thing, double click the character I wanna log into, get booted off the game cause it says I entered my pin too many times when I didn't even get a chance to put in the pin. Even pushing the Start button when you log in can sometimes cause that bug to pop up and I'm not entirely sure why that is. Link to comment Share on other sites More sharing options...
Maika-DN Posted August 25, 2019 Share Posted August 25, 2019 1 hour ago, Gallium-DN said: I just logged into my account and selected a character from my main screen and immediately got a Access Restriction Notice. I hadn't even entered my Pin number yet! Has anyone else had this issue and what should I do? I am deeply concerned and confused. this happened to me like 2-3 times since the patch came out. It's a bug. If you see it, then just log back in to the game should be fine. but should still report it to ncsoft so that they can fix this bug Link to comment Share on other sites More sharing options...
Revendreth-DN Posted August 25, 2019 Share Posted August 25, 2019 It happened to me after doing some pvp instances, I think it has to be something related yo te enter ping after doing character Select. Link to comment Share on other sites More sharing options...
Aly-DN Posted August 26, 2019 Share Posted August 26, 2019 Just had this happen to me. What a crazy bug! Link to comment Share on other sites More sharing options...
Gabe-DN Posted August 26, 2019 Share Posted August 26, 2019 Really none of you figured this out? The problem is you are like me, you like to double click on the character you want to log into and sometimes it will grab it right and bring up the screen where you type in your pass code and other times the double click will make it try to skip past that screen like which causes that error. It is a very hard habit for me to break and now I am trying my best to single click the character then single click the select button. It is kind of a pita but not the end of the world. Link to comment Share on other sites More sharing options...
Tomozuri Posted August 26, 2019 Share Posted August 26, 2019 I also had this bug, changed my PIN thinking it was the issue and logged back in no problem. Link to comment Share on other sites More sharing options...
Gabe-DN Posted August 26, 2019 Share Posted August 26, 2019 Just FYI, I still get it once in a while single clicking but don't panic, nobody is logging your account. That is a completely different message and you would also get an email about access from a new ip address. They DO need to fix this though, its really annoying, you didn't do anything wrong just close account and try again and focus on the single clicks. Link to comment Share on other sites More sharing options...
Gabe-DN Posted August 26, 2019 Share Posted August 26, 2019 After playing with this some more, it seems I have a lot of trouble if I try to log into the character I want but if I select a character that I don't want, then select the character I do want, then single click start seems to work fine without hanging up but I always forget the process and crash the acccount 2-3 times before I get it right. Link to comment Share on other sites More sharing options...
Suehely-KT Posted August 27, 2019 Share Posted August 27, 2019 I just got this same issue :(.. Tried to log on 3 times but I cant. Link to comment Share on other sites More sharing options...
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