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Legion tasks not completing


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has  anyone else had a problem getting the SL legion task to complete? 
by the quest it can be completed in SL EM and NM but even though myself and legion members have killed the boss and lived no one got an update 

i have contacted support and basically got told we didn't do enough damage to the boss sooo

how can we do more damage to the boss if we kill the boss ?

are we meant to solo the boss for the damage needed 2 count as a complete for the quest?

@Cyan please look into this as it has stopped the legion i am in from levelling to 8 for almost 2 weeks now

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