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Known Issue: High Latency Spikes

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Hello all,

Many of you have reported periods of high latency experienced while in game. Since your report, we have been actively troubleshooting the issue. As we work on identifying the causes, we need more information from you if you are experiencing this issue.

If you haven't done so already, please open a Customer Support ticket with the subject: Latency Issues and include the following details:

  • Server
  • Character Name
  • Who is your ISP
  • Geographical Region
  • Screenshots of in-game '/ping' check
  • Time of the '/ping' checks and associated lag spike
  • What you were doing when lag spike occurred

Thank you and please bear with us as we get to the bottom of this issue.

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