Resolution: katalam bugs

[Arhangelos]

If KT server was bugged for 1 hour max and both servers got a reset, nobody would have an issue, add one zero to that 1 hour and make it 10 hours of bug... that is almost half a day.

Within this time frame the DN server could play normally, could kill named monster alone, worlds bosses, maybe do sieges if the bug occurs at that time or whatever (generally speaking). And then half a day later we both get a reset.

DN server interacts with KT in the shared map and the pvp instances, so while we are bugged they benefit already from us not being able to play.

They kept complaining that we get resets and they don't. And that was reasonable too because if KT server was bugged for 1 hour only and we got resets, we practically lost nothing but we gained a whole week's worth of resets so that left DN missing a ton of benefits just because they didn't bug for 1 hour like we did.

Now in those 10 whole hours there are people who can only play during that time frame, people that didn't finish their daily things early and then they got caught by the bug and could never finish those things (like lugbug which requires to travel to shared map).

Our prestige keeps counting down. If someone got an amulet or another buff right before the bug, he has to logout and watch for when servers go up to use the said buffs or they are depleted while he is waiting for that restart..

This is not about KT vs DN anymore, it is about KT being unplayable for HALF a day.

~~

Resolution: A resolution would be to have someone keep an eye on the server 24 hours, if you have the server open 24 hours a day then someone must be there to make sure it works, if players can be on at that time, someone with a "switch" power should be on to switch the server off and restart it.

And if for any reason we get THAT long unplayability, we need our paid stuff to be refunded to us.

TEN hours!

[Cunl-KT]

what u said is true, the sooner the restarts the better. but server admins need sleep though.

it seems the restarts require gms to comfirm whether server is bugging also. and gms need sleep too, though.

better fix it or else we r ****ed everytime the bug is at siege or sleep time

[DevilNest-KT]

i think an easy temporary solution until they fix the bug would be just to add a 2nd weekly mainteinance, scheduled maybe Saturday morning or Monday morning.

@Kibbelz what do you think?  can that work?
At this point we should asume server will bug out every week. 
Instead of doing emergency mainteinance at complete random times and receive a sea of complaints every time, wouldn't be better to just program a second maint mid week ?

[Arhangelos]

6 hours ago, DevilNest-KT said:

i think an easy temporary solution until they fix the bug would be just to add a 2nd weekly mainteinance, scheduled maybe Saturday morning or Monday morning.

@Kibbelz what do you think?  can that work?
At this point we should asume server will bug out every week. 
Instead of doing emergency mainteinance at complete random times and receive a sea of complaints every time, wouldn't be better to just program a second maint mid week ?

But then we do not know what causes the bug, do we know it is the amount of time it is online that plays a role (so resetting it before it bugs, kinda fixes this)? If yes this can be a solution.

How do we know that we won't get a 2nd maintenance on purpose before a bug appears and then get a bug a few hours later? There was a week we had 3 bugs and 3 resets.

The key thing here is that the servers were totally unsupervised for at least half a day. If call centers can have 1 person working overnight NCWest can sure afford to have one person working from home, being alerted when something happens.

It is not the bug itself, or the free resets to DN, but half a day of bugged server, private servers run their game better than the official servers at this point.