Esgalhathi Posted October 11, 2020 Share Posted October 11, 2020 A friend of mine sent a ticket asking how much consumed ancient and legendary transformation he had to participate on the promotion to get his Ultimate chance box. The thing is.. he got a pixel from the event, and the same pixel by fusioning 2 ancients.. then he fusioned this repeated pixel with another repeated legendary and got some apostle he dont had. He opened a ticket to confirm the number of ancients, and the awnser was: "You fusioned 10 ancients and 1 legendary".. wait, 1 legendary? After another awnser, support said the pixel transformations DOESNT COUNT as a consumed legendary transformation on this promotion. But... and if someone get a repeated pixel by FUSIONING 2 ancients? Is this fair???? There isnt any word of @Kibbelz saying pixels doesnt count as a consumed transformation.. can the staff please confirm?? Link to comment Share on other sites More sharing options...
Noormandie-DN Posted October 12, 2020 Share Posted October 12, 2020 @Kibbelz I didn't see at event post this information, why doens't count ??? Link to comment Share on other sites More sharing options...
Arhangelos Posted October 12, 2020 Share Posted October 12, 2020 I made sure I would video tape my combining of transformations to make sure I have proof, including the legendary combines. Link to comment Share on other sites More sharing options...
Vantheria-DN Posted October 12, 2020 Share Posted October 12, 2020 Us trying to figure out NCsoft's promotional event rules: Link to comment Share on other sites More sharing options...
5s2C40D6-DN Posted October 12, 2020 Share Posted October 12, 2020 what the actual nyerk? i paid $15 to buy the same pixel ive got from the event to combine and get at least 1 box for a chance at ulti @Kibbelz @Loki Link to comment Share on other sites More sharing options...
Ethyrea-DN Posted October 12, 2020 Share Posted October 12, 2020 I, too purchased the same pixel to be able to make a combine. If the hanbok legendary combines didn't count it should have explicitly stated that as being excluded for the event as I obviously would have chosen differently. From the news page: "The second part of our fall events will be the release of a set of four new Legendary transformations called the Hanbok Pixels!" "If an account consumes 2 Legendary transformations via combination, they will receive 1x Autumn Harvest Superior Transformation Pouch (limit 3 per account). This prize will be awarded regardless of the results of transformation combination." Seems pretty clear to me. Link to comment Share on other sites More sharing options...
5s2C40D6-DN Posted October 12, 2020 Share Posted October 12, 2020 20 minutes ago, Ethyrea-DN said: I, too purchased the same pixel to be able to make a combine. If the hanbok legendary combines didn't count it should have explicitly stated that as being excluded for the event as I obviously would have chosen differently. From the news page: "The second part of our fall events will be the release of a set of four new Legendary transformations called the Hanbok Pixels!" "If an account consumes 2 Legendary transformations via combination, they will receive 1x Autumn Harvest Superior Transformation Pouch (limit 3 per account). This prize will be awarded regardless of the results of transformation combination." Seems pretty clear to me. Yeah, I wouldnt have bought it in the first place and even if i had, knowing it wouldnt count for the event, I wouldve chosen differently for the collection. I sent in a ticket to check and they basically told me it doesnt count. Quote Hello, Thank you for contacting Aion Support Team. Apologies for your bad experience. However, only the following are counted for legendary transformations: Hamerun Bollvig Kromede Tahabata Mastarius Veille Sheba Viola Frigida Modor Irnin Israphel’s Apostle Marchutan's Apostle Zikel's Apostle Kaisinel’s Apostle Siel's Apostle Nezekan's Apostle Mummy Pumpkin Frankenstein Vampire Ariel's Apostle Azphel's Apostle Yustiel's Apostle Triniel's Apostle Vaizel's Apostle Lumiel's Apostle Mouse Ranger Keyboard Ranger Pixel Legendary transformations are not part of the counted list for Legendary transformation. Also for the new event, we were able to verify that you would be able to be eligible for the said rewards on the Harvest Festival & Hanbok Pixel Event if you follow these instructions: If an account consumes 2 Legendary transformations via combination, they will receive 1x Autumn Harvest Superior Transformation Pouch (limit 3 per account). This prize will be awarded regardless of the results of transformation combination. If an account consumes 12 Ancient grade transformations during the promotion period, they will be granted 1x Autumn Harvest Legendary Transformation Contract (14 types) (limit 1 per account). This prize will be awarded regardless of the results of transformation combination. For you to assure to receive the rewards, we recommend you to combined 2 Legendary Transformation and 12 Ultimate Transformation. For more info: https://www.aiononline.com/news/harvest-festival-hanbok-pixel We hope you understand, and if there are other concerns, feel free to contact us again. Regards, GM Crown NCSOFT Support Team Link to comment Share on other sites More sharing options...
Ethyrea-DN Posted October 12, 2020 Share Posted October 12, 2020 Wow. So disappointed. Absolutely nowhere does it state that the pixel transformations were being treated as different from "legendary" for this event. Nor were we provided with the list of "counted" legendaries or were we aware that even such a list existed. When the event states "legendary", it should actually mean "legendary", instead of "select legendary that we aren't going to tell you about but you should just know what they are telepathically". Leaving the onus on your playerbase to figure these things out is ridiculous. So now I (and others that I know) wasted not only a legendary combine (that we were saving up for another combine 12 legendary event), but also the opportunity to have 2/4 hanboks rather than just 1. Link to comment Share on other sites More sharing options...
Vantheria-DN Posted October 12, 2020 Share Posted October 12, 2020 So transforms we don't even have (Mummy, Pumpkin, etc) count, but the Pixels don't? loooool Also: 11 minutes ago, 5s2C40D6-DN said: For you to assure to receive the rewards, we recommend you to combined 2 Legendary Transformation and 12 Ultimate Transformation. Link to comment Share on other sites More sharing options...
MechEagIe-DN Posted October 12, 2020 Share Posted October 12, 2020 @Kibbelz @Loki So you guys making rule on the road and dont even tell people very nice! So you make me waste 1.2k ncoin and a legendary i could have use to fuse with a other one ... Nice scam btw Link to comment Share on other sites More sharing options...
5s2C40D6-DN Posted October 12, 2020 Share Posted October 12, 2020 @Vantheria-DN You should totally combine 12x Ultimate to be able to get an ancient or a legendary in return! LOL Also, they answer back my ticket. Quote Hello there, This is GM Saika and I'm taking over to clarify some information in this ticket. Upon further checking, we have verified that the Hanbok Pixel transformations are legendary in rarity and as such are eligible for promotion rewards. We would want to apologize for the confusion in our previous response and we're making sure this is not being repeated. Hope I was able to shed some light on the matter and apologies once again for the confusion. Please let us know if you have other questions or requests. Regards, GM Saika NCSOFT Support Team So it does count after all. Link to comment Share on other sites More sharing options...
Vantheria-DN Posted October 12, 2020 Share Posted October 12, 2020 17 minutes ago, 5s2C40D6-DN said: we have verified that the Hanbok Pixel transformations are legendary in rarity and as such are eligible for promotion rewards. ya nyerk right they are! smh Link to comment Share on other sites More sharing options...
Fest-DN Posted October 12, 2020 Share Posted October 12, 2020 This is...not cool. @Kibbelz You're proving to be a reasonable person, I'm sure you can see the need for a clarification/removal of this strange requirement we're now suddenly aware of. If you guys want to have them not count going forward just tell us now but we shouldn't be punished for a lack of transparency on your side. Anyone who bought/used a Pixel under the assumption they would receive the Apostle/Ultimate bundle should absolutely get one because, you know, we're not mind readers. Pixels are Legendary Transformations and should 100% count for any Legendary Transformation-related things. Link to comment Share on other sites More sharing options...
Fest-DN Posted October 12, 2020 Share Posted October 12, 2020 Disregard previous post in content but not in spirit, be clear with us! Glad it counts, didn't see the support follow-up quote, herp derp. Link to comment Share on other sites More sharing options...
Arhangelos Posted October 12, 2020 Share Posted October 12, 2020 Man these conversations with support are funny. Link to comment Share on other sites More sharing options...
Esgalhathi Posted October 12, 2020 Author Share Posted October 12, 2020 Hello, everyone.. good news! Support maybe saw my topic here, and reopened my friend`s ticket only to ensure and clarify that they made a mistake on the information, and the Pixel DO COUNT for promotion. Good lucky for everyone! Link to comment Share on other sites More sharing options...
ErzaScarletxFT Posted October 13, 2020 Share Posted October 13, 2020 That Gm Crown need to rename his name for Gm Clown... Link to comment Share on other sites More sharing options...
Guhvorn-KT Posted October 13, 2020 Share Posted October 13, 2020 Wow, its like people dont know what RNG means, amazing. Link to comment Share on other sites More sharing options...
Lapis-DN Posted October 15, 2020 Share Posted October 15, 2020 wow, another case of GMs and support members messing with the players and creating rules that never were mentioned in the event page. Link to comment Share on other sites More sharing options...
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