my hero is gone

[wenceslaoirish]

hello im brinsal from phillipine i have a problem hope that the developer or the admins and all the staff can help me  ive been playing this game for 1 to 2 years how come when i recover my account all my character items is gone why please somebody help me 

[Arhangelos-KT]

6 hours ago, wenceslaoirish said:

hello im brinsal from phillipine i have a problem hope that the developer or the admins and all the staff can help me  ive been playing this game for 1 to 2 years how come when i recover my account all my character items is gone why please somebody help me 

You need to send a support ticket via the site : https://support.aiononline.com/hc/en-us/