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"During the Minion Promotion event 12/16 – 1/13, we'll be denying any Minion restorations using Tokens. We apologize for the inconvenience. [12/17/2020]"

The people were waiting for this promotion to finally own a minion S and you now just f***** up the only chance to get it, nice job ncsoft

Edited by Addeon-KT
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3 hours ago, Addeon-KT said:

"During the Minion Promotion event 12/16 – 1/13, we'll be denying any Minion restorations using Tokens. We apologize for the inconvenience. [12/17/2020]"

The people were waiting for this promotion to finally own a minion S and you now just f***** up the only chance to get it, nice job ncsoft

Was this from support, if that is true its another backstabbing that disclosure was "conveniently" "forgotten" to avoid discouraging people from buying the overpriced BCM contracts.  @Kibbelz care to comment on that, because words like disappointed and infuriating come naturally when you guys keep pulling these shady practices again and again and again and again and again and again and again.

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As of today there is a new hidden clause you can only see in https://support.aiononline.com/hc/en-us part of the webpage. Restoration of minions is now, after days into the event, disabled. It was not well publicized and I wouldn't have dared another attempt had I known you would deny me use of my token. Plenty of people were able to use their restoration tokens on minions - up until TODAY. When I told my legion that I had been denied, I had a member say that they had been allowed the restoration in the same time period that I was denied. Maybe add it to the spiffy looking minion event in an update so people don't get screwed. Let's be honest, 99% of restoration tokens are used for this exact purpose. There is nothing to gain by asking to use our restore tokens; you can only get 1 S minion prize per account anyhow there is no way to 'cheat the system'. This is garbage and should have been widely publicized first. FIX THIS NOW YOU'VE GIVEN OTHER PLAYERS AN UNFAIR ADVANTAGE ALREADY AND NOW YOU DO THIS AND FLIP A BIG MIDDLE FINGER TO THE REST OF US! UNACCEPTABLE, NCSOFT.

 

First the Holiday events cater to stealing from other players and are tailored for bots and scripters, pitting everyone against each other and making the holiday event full of negativity and ill-will towards your fellow players. Players who don't use third party programs have no chance to obtain the good rewards, even the game animals are gobbled up by bots, but if you are an honest player who thought you'd get a reward from the 9-930pm vendors you found out quickly you didn't stand a chance. Hell, people even steal the present boxes dropped when you kill the courier shugos - something only you should be able to loot. Now the minion event is ruined. Way to ruin our Christmas events.

Edited by OopsyBear-KT
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I still have 2 more tokens , 1 ? I need to know if i still have those tokens in my account before trying to fuse my minions in case of fail

 

GM Zai

1 day ago

Hello,

Thanks for keeping in touch.

Upon checking, you still have 3 available restoration tokens on your account.

if you have any other inquiries, don't hesitate to contact us.

Regards,

GM Zai
NCSOFT Support Team

 

So funny the same gm didnt remind or say anything about they will be "denying" any minion restoration in the second Day of the minion event , even when someone is asking about how many minions tokens left have their account. They just put  the anouncement in the support page second Day later when they start getting the bunch of people asking for restore.. so they can clean their hands to dont do the job now

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  • Aion Team

Hi everyone,

When we created this event, we were excited to get Grade S Minions into the hands of many players who had been working hard towards acquiring them.  However, an exploit was discovered within our CS system wherein most any player could acquire this coveted reward via a loophole with Restoration Tokens - an item meant to provide a fair and equitable way of reversing certain types of mistakes players made on their accounts.

As shared in our Token-based Restoration Policy, our Support teams are always encouraged to examine the "context of the request" to ensure no exceptions are in order. In this case, the requests clearly contrast with the intention and spirit of Restoration Tokens, and so we have chosen to not permit such requests for the duration of the event.

In short, fashioning Restoration Tokens into a loophole for free rewards won't be permitted. We apologize that we didn't spot this loophole ourselves and communicate this restriction. For any which already occurred, we will omit any offending restorations from the reward calculation.

Thank you for bringing this to our attention, and we hope that you do enjoy this Minion promotion. Happy holidays!

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You speak about fairness kibbelz.

If you think about it everybody in this game have 3 restoration tokens, everybody is equal in that matter, also everybody is able to obtain AT LEAST 2 Geade A rank 4 minion. If you really think that every player should have a fair and equal shot at getting Rank S minions then this decision of disabling restoration is a dumb and wrong. 

 

What a joke.

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I've been able to combine A rank minions 3 times(4, 4, and 3) and used no restoration tokens on those ones. the first 4 failed and the other two gave me S. You can also buy maxed As with prestige coins if you wish. So getting a guaranteed S rank for using 4 contracts is not bad at all, are people really going to cry about not being able to cheese the "four used" with restoration tokens?

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38 minutes ago, Kibbelz said:

Hi everyone,

When we created this event, we were excited to get Grade S Minions into the hands of many players who had been working hard towards acquiring them.  However, an exploit was discovered within our CS system wherein most any player could acquire this coveted reward via a loophole with Restoration Tokens - an item meant to provide a fair and equitable way of reversing certain types of mistakes players made on their accounts.

As shared in our Token-based Restoration Policy, our Support teams are always encouraged to examine the "context of the request" to ensure no exceptions are in order. In this case, the requests clearly contrast with the intention and spirit of Restoration Tokens, and so we have chosen to not permit such requests for the duration of the event.

In short, fashioning Restoration Tokens into a loophole for free rewards won't be permitted. We apologize that we didn't spot this loophole ourselves and communicate this restriction. For any which already occurred, we will omit any offending restorations from the reward calculation.

Thank you for bringing this to our attention, and we hope that you do enjoy this Minion promotion. Happy holidays!

The only problem is people not aware of this, using 2x minions with the thought it can be token-reversed.

Other than that I understand why this is disabled, I am sure everyone is asking for restorations and it created a flood of requests.

Edited by Arhangelos-KT
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2 hours ago, Kibbelz said:

Hi everyone,

When we created this event, we were excited to get Grade S Minions into the hands of many players who had been working hard towards acquiring them.  However, an exploit was discovered within our CS system wherein most any player could acquire this coveted reward via a loophole with Restoration Tokens - an item meant to provide a fair and equitable way of reversing certain types of mistakes players made on their accounts.

As shared in our Token-based Restoration Policy, our Support teams are always encouraged to examine the "context of the request" to ensure no exceptions are in order. In this case, the requests clearly contrast with the intention and spirit of Restoration Tokens, and so we have chosen to not permit such requests for the duration of the event.

In short, fashioning Restoration Tokens into a loophole for free rewards won't be permitted. We apologize that we didn't spot this loophole ourselves and communicate this restriction. For any which already occurred, we will omit any offending restorations from the reward calculation.

Thank you for bringing this to our attention, and we hope that you do enjoy this Minion promotion. Happy holidays!

Wait wait wait.. @Kibbelz

I totally understand u could disable restoration tokens for people who like exploit it with 2 minion combinations to be elegible for the event. But what about 4 minion fusion restorations?

Since the begining of the tokens, players allowed to use their tokens to restore their fail fusion to maybe get a rank S minion.. and now we simply cannot use it to do it again?

People restoring 4 minions isnt exploiting anything to be elegible for the promotion because THEY AUTOMATICALY be elegible already fusioning 4 minions.. this isnt fair. Isnt even fairner if u think about that fusioning 4 minions already should be 100%, because its too way hard to get 4 full minions at normal ways.

Let people continue using THEIR tokens to restore 4 minion fusions.

If u gonna block any restoration, block the people who exploiting 2 minion fusions.

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I am already eligible to receive my minion from  Promotion Event  on my Main Character, but I made 4 minions rank A on my second Character in like 4~5 months, I tried to combine and failed.  I asked to restore but Support Team refused to do that. 
I said to them: I DONT want participate  promotion event on Second Character, I just want my 4 minions back because I spent a lot of time on that things, so I can try next year when we receive new tokens but they dont want to do that...

This is soooooo unfair '-' 

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4 hours ago, Kibbelz said:

Hi everyone,

When we created this event, we were excited to get Grade S Minions into the hands of many players who had been working hard towards acquiring them.  However, an exploit was discovered within our CS system wherein most any player could acquire this coveted reward via a loophole with Restoration Tokens - an item meant to provide a fair and equitable way of reversing certain types of mistakes players made on their accounts.

As shared in our Token-based Restoration Policy, our Support teams are always encouraged to examine the "context of the request" to ensure no exceptions are in order. In this case, the requests clearly contrast with the intention and spirit of Restoration Tokens, and so we have chosen to not permit such requests for the duration of the event.

In short, fashioning Restoration Tokens into a loophole for free rewards won't be permitted. We apologize that we didn't spot this loophole ourselves and communicate this restriction. For any which already occurred, we will omit any offending restorations from the reward calculation.

Thank you for bringing this to our attention, and we hope that you do enjoy this Minion promotion. Happy holidays!

How is it an exploit when people reasonable expected restoration to be available based on previous policy. And if they reasonable expected it and wasn't stated as an event condition that they wouldn't be able to use it before hand, how is it an exploit? @Kibbelz You guys are despicable.

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The best solution would be this:

You combine the minions (3 times 2x or 1 time 4x) and they count towards eligibility for the promotion event... BUT:

If you open a ticket to undo the previous action, you also remove the combination of minions counting towards the promotion event. So you practically undo the action of combining as if it never happened. This is reasonable because the promotion clearly states you need to have 4x a-rank minions and with tokens you would be able to trick the system and do it with only 2 and it is not fair play.

So you combine 2x, you fail, if you want to be eligible for the promotion, you should accept this outcome, if you revert that action by using a token then you are also undoing your 2x combination counting towards the promotion event.

For 4x combination is it not even necessary because you already use 4x but it can still apply as a rule. You combine 4x minions, you are eligible, but you failed, you should be able to revert the combination of those 4 and restore them, at the same time you revert your eligibility to the promotion event and then you can combine 4x again and re-enter the eligibility.

This way you cannot take advantage of the restoration token policy to get an s-rank with the promotion by only having 2x a-rank minions, but if someone combines 4x minions he is eligible cause he already had 4 to try, but if he fails you now deprive him of his tokens to try another time which is a game feature not a promotion feature.

I am not sure how easy that would be to implement of course

****

(I personally managed to get an s-minion by combining 4x this time thankfully, and I still have one last token that I cannot use because I have nothing to use it for, I was going to try another combination and restore if I fail (irrelevant to pomotion) but now I can't do it, so this last token is going to be lost.)

Edited by Arhangelos-KT
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People should still be able to use their restoration tokens on failed minion attempts, even if it doesn't count towards the event. Just because the Aion team

1.) Doesn't know that everyone uses their tokens on minions because basically nothing else worthwhile can be restored via token
2.) Poorly scheduled the event at the end of a restoration token season
3.) Didn't take restorations into account before announcing the event
4.) Didn't communicate this exception ahead of time

It doesn't mean everyone who tries and fails combining should be turned down when they go to restore their minions. Yeah I think it's kind of crummy that they won't count towards the minion promo but whatever. Just let people use their tokens and have support clarify that it won't apply to the event when responding.

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So, I combined four minions during event. I did not get an S. There will be no restoration tokens until a month from now you are telling me; so basically - I should just give up on minions entirely for a whole month? And also, my restoration tokens are going to rot? I can't get a single customer service member to tell me what will happen to any further minions eaten up and unrestorable during the event. No one can "cheese" the event... you get 1 prize per account. At least make combinations of 4 restorable, or find a way to make it up to players who had no idea what kind of backhanded shennanigans you were up to and went on combining minions in good faith. Don't call us the ones being exploitive when it is NCSoft exploiting us. You really think I wanna spend $300ish dollars to buy more minions with you after this disgusting gesture from your company? You are crazy and you've done your players a massive (and shady) disservice. 

What I feel like you're telling me is if I'm a super hard working player (or willing to drop hundreds on minions in your store) that I can just forget about working towards S minions for an entire month. Forget it completely. Do you see how that affects players progress??  What if I were going for an S on two characters? If I had paid close to $300 for the minions in BCM would you allow me to restore then? Or make me wait an entire month to attempt it? Your staff, who I've asked 4 times now, won't even TELL me what happens to minions lost in combination during the event in the time frame that you sneakily decided to nix restorations - if they could ever be restored (I'm sure the answer is no). You guys are truly despicable, everyone tells me my expectations are too high for you all but I am a customer paying for services from your company and I expect to be treated as such and not just when it suits you but all the time

Edited by OopsyBear-KT
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This might of been a good thing to announce BEFORE the event started. I know a good handful of players that were holding onto their tokens for this event. Some might say they're cheating the system, but when the system takes 7 attempts or more and gives them a failed combine every time, neyrk the system! I'd be pretty mad too if I hadn't already used my tokens earlier this year and already failed so many times getting an S rank minion. 

Anywho... yeah @Kibbelz please PLEASE list any type of fine print catch 22 type scenario before the event starts in the future, also you should really REALLY put this information on the event webpage like NOW, before player that don't look at the forums find this out the hard way. 

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Ive been farming minion vault for i dunno how many months on 4 of my characters and ive also been purposely saving all my restoration tokens for the end of the year to ensure I had enough mats to be able combine x4 minions on each character.

But now those tokens are useless to me and ive got 4 chars ready to combine x4 minions each. But why would I? Sure, ill make one combination on one toon in order to qualify for the event. But depending on my luck, using all my restore tokens, I would of maybe been able to have S minions on all 4 of my chars! But now im now having to hold off til after the event to combine the other toons' minions and use my next years restoration tokens while watching my current tokens go to waste. But now i feel like a cheat because @Kibbelzsays its a loophole which means it's probably going to be closed soon anyways which creates even more angst and uncertainty amongst players.

While i honestly don't think there was ill intent from NC, it is however very clear they had no forsight in their actions which is so frustratingly typical. 

People playing this game understand they need to plan ahead, like me, months ahead of time to get what we want. Yet some last second, knee jerk reaction to an ill managed event has once again nyerkd over many over the core players.

 

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On 12/18/2020 at 7:19 PM, Kibbelz said:

Hi everyone,

When we created this event, we were excited to get Grade S Minions into the hands of many players who had been working hard towards acquiring them.  However, an exploit was discovered within our CS system wherein most any player could acquire this coveted reward via a loophole with Restoration Tokens - an item meant to provide a fair and equitable way of reversing certain types of mistakes players made on their accounts.

As shared in our Token-based Restoration Policy, our Support teams are always encouraged to examine the "context of the request" to ensure no exceptions are in order. In this case, the requests clearly contrast with the intention and spirit of Restoration Tokens, and so we have chosen to not permit such requests for the duration of the event.

In short, fashioning Restoration Tokens into a loophole for free rewards won't be permitted. We apologize that we didn't spot this loophole ourselves and communicate this restriction. For any which already occurred, we will omit any offending restorations from the reward calculation.

Thank you for bringing this to our attention, and we hope that you do enjoy this Minion promotion. Happy holidays!

Yes people "could" acquire an S grade minion through the promotion using all three of their restoration tokens, that would be a shame

Almost as bad as these people with the Divine Protection buff from Solar + Lunar event who opened a Lunar box, handed in the quest, restored their box, crafted it into a Solar, opened the solar box and handed their quests in, then used a restoration token to sell the box.

Would it be possible to change the policy to only disallow restoration of the Two minion combines?  Any combine of four minions will yield the full result, so there is no added benefit to a player for restoring them.  

I can understand disallowing two minion restorations, because they could combine/restore until they meet the promotion requirements, but with four combined, it's guaranteed to yield the promotion.

@Kibbelz 

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13 minutes ago, awkward-DN said:

Yes people "could" acquire an S grade minion through the promotion using all three of their restoration tokens, that would be a shame

Almost as bad as these people with the Divine Protection buff from Solar + Lunar event who opened a Lunar box, handed in the quest, restored their box, crafted it into a Solar, opened the solar box and handed their quests in, then used a restoration token to sell the box.

Would it be possible to change the policy to only disallow restoration of the Two minion combines?  Any combine of four minions will yield the full result, so there is no added benefit to a player for restoring them.  

I can understand disallowing two minion restorations, because they could combine/restore until they meet the promotion requirements, but with four combined, it's guaranteed to yield the promotion.

@Kibbelz 

This.. @Kibbelz

Make 4 minion fusion restoration possible again! Doesnt make sense at all to disable that possibility since 4 minion fusions are AUTOMATICALLY able to get the promotion rewards.

PLEASE

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On 12/18/2020 at 8:49 PM, Bjorn-DN said:

Wait wait wait.. @Kibbelz

I totally understand u could disable restoration tokens for people who like exploit it with 2 minion combinations to be elegible for the event. But what about 4 minion fusion restorations?

Since the begining of the tokens, players allowed to use their tokens to restore their fail fusion to maybe get a rank S minion.. and now we simply cannot use it to do it again?

People restoring 4 minions isnt exploiting anything to be elegible for the promotion because THEY AUTOMATICALY be elegible already fusioning 4 minions.. this isnt fair. Isnt even fairner if u think about that fusioning 4 minions already should be 100%, because its too way hard to get 4 full minions at normal ways.

Let people continue using THEIR tokens to restore 4 minion fusions.

If u gonna block any restoration, block the people who exploiting 2 minion fusions.

What are you even on about? You do the 4 for the promotion and you get a guaranteed S rank. If you don't want to do the promotion save your fusion? You combine 4 and if you're lucky you get 2 S ranks, if you're not lucky 100% chance for one S rank. Why should they do restores?

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