Voltric-DN Posted February 22, 2021 Share Posted February 22, 2021 Hello, @Kibbelz @Loki A friend of mine, Rag - DN, has been experiencing problems logging into his account for about a month now. He can't login to the forums, website or submit a ticket to support. He's tried switching browsers multiple times and clearing his cookies/cache, but nothing has worked. Because he can't contact support or log in here to ask for assistance, he has asked me to post up this video in the hope someone will be able to assist him: https://www.youtube.com/watch?v=l6FW3M5MXFk&feature=youtu.be Thank you Link to comment Share on other sites More sharing options...
Naduah-KT Posted February 22, 2021 Share Posted February 22, 2021 You have to email support and tell them "I tried to log into the website and I was unable can you please help me fix this" They will send you a response that your account was flagged for security reasons and that's why you can not log into the website and they will unlock it. Link to comment Share on other sites More sharing options...
Voltric-DN Posted February 22, 2021 Author Share Posted February 22, 2021 Do you have a working email address he can use? He tried one address for support, but said he didn't get a response. Link to comment Share on other sites More sharing options...
Naduah-KT Posted February 22, 2021 Share Posted February 22, 2021 support@aiononline.com The email has to come from the email used on the account Link to comment Share on other sites More sharing options...
Aion Team Arctic Posted February 22, 2021 Aion Team Share Posted February 22, 2021 Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone Link to comment Share on other sites More sharing options...
Arhangelos Posted February 23, 2021 Share Posted February 23, 2021 22 hours ago, Kibbelz said: Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Link to comment Share on other sites More sharing options...
Aion Team Arctic Posted February 24, 2021 Aion Team Share Posted February 24, 2021 11 hours ago, Arhangelos-KT said: But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Wow, hardly sounds ideal. Let me check to see if there's something we're missing, or if indeed an alternate approach is needed. I'll get back to us tomorrow. Link to comment Share on other sites More sharing options...
Aion Team Arctic Posted February 25, 2021 Aion Team Share Posted February 25, 2021 @Naduah-KTseems to have ridden this rodeo before Indeed, e-mail Support@NCsoft.com for help with this issue. Link to comment Share on other sites More sharing options...
Paintghost-DN Posted February 26, 2021 Share Posted February 26, 2021 @Kibbelz Tell @Kibbelz that I did email Support@NCsoft.com & appeal@ncsoft.com 5 days ago and even got a confirmation email back from Support@ncsoft.com the same day but I have not heard back from either one since then. Link to comment Share on other sites More sharing options...
Rag-DN Posted March 1, 2021 Share Posted March 1, 2021 FREE AT LAST FREE AT LAST! Support emailed and said my account was "locked due to security issues" ... frustrating it took so long to get unlocked but I'm back! Link to comment Share on other sites More sharing options...
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