Voltric-DN Posted February 22 Share Posted February 22 (edited) Hello, @Kibbelz @Loki A friend of mine, Rag - DN, has been experiencing problems logging into his account for about a month now. He can't login to the forums, website or submit a ticket to support. He's tried switching browsers multiple times and clearing his cookies/cache, but nothing has worked. Because he can't contact support or log in here to ask for assistance, he has asked me to post up this video in the hope someone will be able to assist him: https://www.youtube.com/watch?v=l6FW3M5MXFk&feature=youtu.be Thank you Edited February 22 by Voltric-DN Link to post Share on other sites
Naduah-KT Posted February 22 Share Posted February 22 You have to email support and tell them "I tried to log into the website and I was unable can you please help me fix this" They will send you a response that your account was flagged for security reasons and that's why you can not log into the website and they will unlock it. Link to post Share on other sites
Voltric-DN Posted February 22 Author Share Posted February 22 (edited) Do you have a working email address he can use? He tried one address for support, but said he didn't get a response. Edited February 22 by Voltric-DN Link to post Share on other sites
Naduah-KT Posted February 22 Share Posted February 22 (edited) support@aiononline.com The email has to come from the email used on the account Edited February 22 by Naduah-KT Link to post Share on other sites
Kibbelz Posted February 22 Share Posted February 22 Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone Link to post Share on other sites
Arhangelos-KT Posted February 23 Share Posted February 23 22 hours ago, Kibbelz said: Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Link to post Share on other sites
Kibbelz Posted February 24 Share Posted February 24 11 hours ago, Arhangelos-KT said: But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Wow, hardly sounds ideal. Let me check to see if there's something we're missing, or if indeed an alternate approach is needed. I'll get back to us tomorrow. Link to post Share on other sites
Kibbelz Posted February 25 Share Posted February 25 @Naduah-KTseems to have ridden this rodeo before Indeed, e-mail Support@NCsoft.com for help with this issue. Link to post Share on other sites
Paintghost-DN Posted February 26 Share Posted February 26 (edited) @Kibbelz Tell @Kibbelz that I did email Support@NCsoft.com & appeal@ncsoft.com 5 days ago and even got a confirmation email back from Support@ncsoft.com the same day but I have not heard back from either one since then. Edited February 26 by Paintghost-DN Link to post Share on other sites
Rag-DN Posted March 1 Share Posted March 1 FREE AT LAST FREE AT LAST! Support emailed and said my account was "locked due to security issues" ... frustrating it took so long to get unlocked but I'm back! 1 Link to post Share on other sites
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