Voltric-DN Posted Monday at 07:30 PM Share Posted Monday at 07:30 PM (edited) Hello, @Kibbelz @Loki A friend of mine, Rag - DN, has been experiencing problems logging into his account for about a month now. He can't login to the forums, website or submit a ticket to support. He's tried switching browsers multiple times and clearing his cookies/cache, but nothing has worked. Because he can't contact support or log in here to ask for assistance, he has asked me to post up this video in the hope someone will be able to assist him: https://www.youtube.com/watch?v=l6FW3M5MXFk&feature=youtu.be Thank you Edited Monday at 07:32 PM by Voltric-DN Link to post Share on other sites
Naduah-KT Posted Monday at 07:34 PM Share Posted Monday at 07:34 PM You have to email support and tell them "I tried to log into the website and I was unable can you please help me fix this" They will send you a response that your account was flagged for security reasons and that's why you can not log into the website and they will unlock it. Link to post Share on other sites
Voltric-DN Posted Monday at 07:38 PM Author Share Posted Monday at 07:38 PM (edited) Do you have a working email address he can use? He tried one address for support, but said he didn't get a response. Edited Monday at 07:45 PM by Voltric-DN Link to post Share on other sites
Naduah-KT Posted Monday at 07:49 PM Share Posted Monday at 07:49 PM (edited) support@aiononline.com The email has to come from the email used on the account Edited Monday at 07:49 PM by Naduah-KT Link to post Share on other sites
Kibbelz Posted Monday at 08:51 PM Share Posted Monday at 08:51 PM Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone Link to post Share on other sites
Arhangelos-KT Posted Tuesday at 07:22 PM Share Posted Tuesday at 07:22 PM 22 hours ago, Kibbelz said: Please note you can reach out directly via our support forum as well!https://support.aiononline.com/hc/en-us Thanks for sharing the help everyone But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Link to post Share on other sites
Kibbelz Posted Wednesday at 07:18 AM Share Posted Wednesday at 07:18 AM 11 hours ago, Arhangelos-KT said: But Kibs, to use this you need to be logged. He said he cannot log to the site. This seems to be a security you guys have on the site, if anyone tries to log more than 1 accounts he gets flagged and you cannot log anything from that pc anymore or something and the accounts cannot be logged from other pcs either. It happened to my main account at one point. Wow, hardly sounds ideal. Let me check to see if there's something we're missing, or if indeed an alternate approach is needed. I'll get back to us tomorrow. Link to post Share on other sites
Kibbelz Posted yesterday at 04:32 AM Share Posted yesterday at 04:32 AM @Naduah-KTseems to have ridden this rodeo before Indeed, e-mail Support@NCsoft.com for help with this issue. Link to post Share on other sites
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