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Juice-KT

The silence needs to end.

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Juice-KT   

It doesn't matter why the servers are absolute trash right now. It doesn't matter who's causing it. What matters, NCSoft, is your silence. You expect us to sit here and play through this heaping trash pile while nothing improves and you say nothing. This is ridiculous. Runs are being ruined. This is on top of us now being a month into Panesterra being completely broken and inaccessible.

The players know you don't really care about us, but it's probably in the best interest of your profits to at least pretend like you do. People literally cannot play the game and it's not getting better in any way.

And to the people who will inevitably come to this thread saying it's not their fault, DDoS attacks are absolutely preventable and this is not the first time this has happened. They either can't or just refuse to put proper protections in place so this will happen again in the future. Don't let them decide now that a total lack of response is acceptable. Demand compensation because otherwise, you absolutely will not get it.

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1 hour ago, Juice-KT said:

It doesn't matter why the servers are absolute trash right now. It doesn't matter who's causing it. What matters, NCSoft, is your silence. You expect us to sit here and play through this heaping trash pile while nothing improves and you say nothing. This is ridiculous. Runs are being ruined. This is on top of us now being a month into Panesterra being completely broken and inaccessible.

The players know you don't really care about us, but it's probably in the best interest of your profits to at least pretend like you do. People literally cannot play the game and it's not getting better in any way.

And to the people who will inevitably come to this thread saying it's not their fault, DDoS attacks are absolutely preventable and this is not the first time this has happened. They either can't or just refuse to put proper protections in place so this will happen again in the future. Don't let them decide now that a total lack of response is acceptable. Demand compensation because otherwise, you absolutely will not get it.

You've been here long enough... you should know that these posts don't help. NCWest has been like this for years. There's no reason a threat by another player, however loyal, should change their ways.

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Juice-KT   
5 minutes ago, Lenalyn-DN said:

You've been here long enough... you should know that these posts don't help. NCWest has been like this for years. There's no reason a threat by another player, however loyal, should change their ways.

It's just as much directed at the players as it is NCWest. Sitting back and saying "oh that's just how it is" isn't how things get done. People need to start speaking up on both sides.

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3 minutes ago, Juice-KT said:

It's just as much directed at the players as it is NCWest. Sitting back and saying "oh that's just how it is" isn't how things get done. People need to start speaking up on both sides.

With any respectable business, I'd agree, but the track record with this one is so poor, that we may as well just save our breath.

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3 hours ago, Juice-KT said:

It doesn't matter why the servers are absolute trash right now. It doesn't matter who's causing it. What matters, NCSoft, is your silence. You expect us to sit here and play through this heaping trash pile while nothing improves and you say nothing. This is ridiculous. Runs are being ruined. This is on top of us now being a month into Panesterra being completely broken and inaccessible.

The players know you don't really care about us, but it's probably in the best interest of your profits to at least pretend like you do. People literally cannot play the game and it's not getting better in any way.

And to the people who will inevitably come to this thread saying it's not their fault, DDoS attacks are absolutely preventable and this is not the first time this has happened. They either can't or just refuse to put proper protections in place so this will happen again in the future. Don't let them decide now that a total lack of response is acceptable. Demand compensation because otherwise, you absolutely will not get it.

Wholeheartedly agree. However, as others have mentioned both now and in the past, NCSoft's perception of the West has always been a mix of apathy and hurried greed.

Add to that the ever so willing pawns, (otherwise known as White Knights), that come to their defense whenever they 'oh so obviously' neglect to show any sort of care regarding its grazing livestock, (otherwise known said west sheep.) Handful of them here, which you should expect soon.

It is what it is...may as well ride this out till the lights go off. As well as keep a wary eye whenever a new NCSoft title rolls around.

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NC has always been stingy when it comes to compensation, which is frustrating since it's VIRTUAL items. Giving out good compensation may hurt income in the short term, but maintaining a happy and loyal player base definitely pays out in the long-run. A few extra keystrokes by an employee sending out a compensation survey could result in months or years of longevity added to the game just because your players feel valued and appreciated. It seems NC doesn't factor this into their consideration at all.

What do you think would be adequate compensation?

I suggest giving everyone either several Candy Galaxy Bundles, or at a minimum, a single Gourmet Candy Galaxy Bundle.

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I´m agree with you. I do not think is their fault to have an DDoS attack. Cause IMO is not. But I think they are doing really bad just not saying a single word about this. Looks like they really want to do like nothing happened at all. Even if we have to face this situation for some more days, ok. We will survive, but at least do not pretend that everything is fine. Doing the runs to get the event items with this lag is complicated. A lot of players get DCed and lose their entries. But I think the worst part could be to do hard instances or even PvP with those lag spikes.

I would like to se this event extended one more week because this week was really hard to play it. But I know that I´m asking so much.

Edited by Azzmaria-KT

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Lumin-DN   
39 minutes ago, Forgotten-DN said:

I suggest giving everyone either several Candy Galaxy Bundles, or at a minimum, a single Gourmet Candy Galaxy Bundle.

Ha.  

Hahaha.

HAHAHAHAHAHAHAHAHAHAHAHAHAHAHAHA!

Your jests are marvelous.  NCWest would never do that.

You need to understand, NCWest is -very bad- at making money.  Aion could be a real cash cow for them, but they don't know how to actually run their own game.  And I'm not referring to Cyan or Hime, they're both excellent people.  I mean the folks ACTUALLY in charge, the higher-ups.  Generous compensation, timely responses to community/server problems, reduced prices on the BCM, better prestige pack benefits, there's a whole list of things that NC could do to make way more money than they are right now, but it requires work and not dicking over their players, and in the years I've played, I've found that that is difficult for the company, as a whole, to grasp.  

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19 minutes ago, Lumin-DN said:

Your jests are marvelous.  NCWest would never do that.

Right. Because incessant negativity circle-jerking is certainly going to change their minds.

You want more Lucky Vinna? This is how you get Lucky Vinna.

You can shout about compensation all you want, but if you're not even telling them what you want, you better believe you're not getting anything of value.

You expect people to change by just shouting at them to change? You need to give them something to work with, even if they don't take it to heart. And I like how you completely missed the first part of my post and just restate it in a more negative manner. *golf clap*

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Mempo-KT   

My sin's lucky vinna collection is pretty impressive. I always saved them for important fights or recording PvP, but literally nothing in the game requires me to squeeze every little stat out of my toon to complete.

Best thing you can do as a customer if you are not happy with the product you received is to shop elsewhere. While even for me it's painful to think this attitude will lead to the game shutting down, it's how the rest of the world works and it seems to do the job.

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Lumin-DN   
59 minutes ago, Forgotten-DN said:

Right. Because incessant negativity circle-jerking is certainly going to change their minds.

You want more Lucky Vinna? This is how you get Lucky Vinna.

You can shout about compensation all you want, but if you're not even telling them what you want, you better believe you're not getting anything of value.

You expect people to change by just shouting at them to change? You need to give them something to work with, even if they don't take it to heart. And I like how you completely missed the first part of my post and just restate it in a more negative manner. *golf clap*

I never said I expect anything to change.  

And I didn't miss the first part of your post, I just didn't respond to it.  *golf clap*

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1 minute ago, Lumin-DN said:

I never said I expect anything to change.  

And I didn't miss the first part of your post, I just didn't respond to it.  *golf clap*

Right. You complain, then Plzsaurus Rex for things in BCM, then proceed to throw money at them despite seeing serious issues with how the game is run. Makes sense.

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Ode-DN   
15 hours ago, Lenalyn-DN said:

You've been here long enough... you should know that these posts don't help. NCWest has been like this for years. There's no reason a threat by another player, however loyal, should change their ways.

Since the merge, we have had an onslaught of hackers and bots.  Enemies rifting in and being caught flying straight up in a no-fly zone. Persons seeing Assassins who are in stealth w/o using detection - persons who are cloth and for some odd reason, able to take 4-5 guards on them and 2-3 players -- and they are not even a 1-star. 

Just today, I'm in Reshanta - and killing bots whenever I cross them and oddly I begin being targeted and tracked through Reshanta. Which is odd, because I randomly move around yet they are right on me each time.  

We are seeing players with an extraordinary ability to have 5-6 players on them and guards and mobs and yet they seem to be reflecting us off a we are gnats as they 1-2 shot us one by one, and most of the players on them are not small levels and are well geared.

This is the players..... this is us making the gamer utterly miserable. I only play on the weekends now and went back to my other game. Did not even log AION yesterday, and I started here when AION came out.

I'm tired of seeing the gold sellers the botters and the hackers.   DC's come and go but these folks are there every day, ever moment and are multiplying each day.

The only fun I have in the game is my friends, legion and friends from past legions.  

Here's the thing. If you have to cheat or hack or bot to BE someone in the game.. you've already proved .. you are not. 

I had hoped the merge would help us but at this point, it was better when Kahrun simply had a very small population because with the merge came an explosion of what I mention above.  These people don't care - their ego far out weighs their empathy to other players. OR the fact someone's buying gold from them and they are all about profit.

It's sad.

I came really close to just logging last night and deleting.  It's just that painful to watch the game fall apart.

 

 

 

 

 

Edited by Ode-DN

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NCWest needs to finally take the initiative and employ someone to log into the game periodically and combat the cheating as it happens. The only way to combat the hackers and the exploiters is to catch them in the act and strike them down on the spot. Players reporting players isn't enough. We need someone actively monitoring the servers for bannable offenses. Until there is a virtual cop pointing a loaded gun at their heads, they will continue to get away with it.

Just my two cents. I know nothing we suggest is going to rid us of the problem entirely, but I feel this would at least be a step in the right direction.

Edited by Voltric-DN

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15 minutes ago, Voltric-DN said:

NCWest needs to finally take the initiative and employ someone to log into the game periodically and combat the cheating as it happens. The only way to combat the hackers and the exploiters is to catch them in the act and strike them down on the spot. Players reporting players isn't enough. We need someone actively monitoring the servers for bannable offenses. Until there is a virtual cop pointing a loaded gun at their heads, they will continue to get away with it.

Just my two cents. I know nothing we suggest is going to rid us of the problem entirely, but I feel this would at least be a step in the right direction.

If Aidps was anything to go by over 80% of the SL community were cheaters. More then likely you are a cheater your self or you run instances with Cheaters and go ohh its ok i am not the one cheating so its OK.

 

Any legitimate player has quit already and moved games/company.

Edited by HealingSquid-KT

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Just now, HealingSquid-KT said:

If Aidps was anything to go by over 80% of the SL community were cheaters. More then likely you are a cheater your self or you run instances with Cheaters and go ohh its ok i am not the one cheating so its OK.

lol, I'm not sure what part of my response triggered you, but I can assure you that if I were a cheater or even associated with cheaters, I wouldn't be on here trying to help them get banned.

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NCWest definitely leaves a lot to be desired when it comes to their Public Relations. If something goes wrong we are handed out freebees for compensation and than expected to forget about it, and don't get me started on the "Support"... I for one would rather they did something to try and combat the DDOS attacks than hand out shiny candies, and it would be beneficial to everyone if they took the time to tell us a little bit about what they plan on doing about it. If the people running this game on our end would be a little more involved in the player community, maybe we would have better faith that they are trying to help and not just sweep things under the rug.

Edited by Gallium-DN

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37 minutes ago, Voltric-DN said:

lol, I'm not sure what part of my response triggered you, but I can assure you that if I were a cheater or even associated with cheaters, I wouldn't be on here trying to help them get banned.

Not triggered at all, just pointing out that anyone who stayed after Aidps shown us how the community truly is in Aion are people who are OK with using cheaters for their own advantage.

Edited by HealingSquid-KT

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2 hours ago, HealingSquid-KT said:

Not triggered at all, just pointing out that anyone who stayed after Aidps shown us how the community truly is in Aion are people who are OK with using cheaters for their own advantage.

Oh, I agree with you that there are those who are perfectly fine with cheating as long as they themselves are benefiting in some way. That doesn't mean that the cheaters do not deserve to be punished or removed from the game entirely. Likewise, if players were convinced that they could be permanently banned for enabling someone else to cheat, they would be less likely to allow cheaters in their group. Cheating would still happen of course, but I think it would be much less pronounced.

Edited by Voltric-DN

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Lumin-DN   
On 11/5/2017 at 11:15 AM, Forgotten-DN said:

Right. You complain, then Plzsaurus Rex for things in BCM, then proceed to throw money at them despite seeing serious issues with how the game is run. Makes sense.

Yep. Pretty much.

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