[Weekly Server Maintenance - April 4, 2023 [Aion Classic] - New Day and Time]

55 minutes ago, Airm-DN said:

They stopped responding to my tickets altogether. After submitting for AP issues, I submitted for the drop rate, then when I got generic answers like that and nothing further had been done, I requested a refund or compensation for the wasted Siels Aura. When I got generic, "We're sorry, you used the in-game time so we can't refund or replace it" responses, I asked for third-party arbitration per the NCWest user agreement. No response. 

People should be more pissed than they are imo. This is amounting to theft at this point. 

On a side note, if anyone has documents from their tickets, I'd love to see those.

But we did get AP fixed eventually. It is unique to us in NA Aion Classic based on the community saying "it has worked this way for this long, please give it back". KR doesn't have those core relic turn in rates I don't think? Yes, it's a frustratingly long time to wait for fixes with poor communication on NCSoft's part... But I do appreciate that things are being worked on in some capacity? What we are experiencing right now is the drop rate KR has. They have more players and way more bots so it works for them. The change back in August was custom to us from what I understand. My guess is the rollback disabled it and now NA Aion Classic needs a custom drop rate system which is not an overnight fix. Is it really important and should be first priority? Yeah, but what can we do?

Personally, I'm not surprised they won't refund the aura. It's like a consumable in my opinion. Unless you're also going to ask for the crowns, boons, all green+ loot, exp, etc gained from the aura to be taken off your account? What I am personally doing is canceling my subscriptions until things get resolved and just saving my kinah and dollars until things get better. Not going to buy any expensive manastones or similar off the broker. I can wait... There's things I can do in the meantime.

Here is (hopefully) a better quality version of my ticket. For context, two weeks ago I had done some in game tests with drop rates/farming the same mob and sent them a ticket with all the details and a list of everything I looted to give them some reference.

[Weekly Server Maintenance - April 4, 2023 [Aion Classic] - New Day and Time]

I contacted support. They know about the issue and are working on it. (Errr the quality is real real bad. I'll try and fix when I am home, first time trying to post here, sorry.)