[Server Merge DELETED my Item Collection]

@Kibbelz please give us a reply on this, we have spent alot of time and alot of resources for those collection stats 

[Server Merge DELETED my Item Collection]

i have the same problem, i have both DN and KT ely toons and DN side got alot of collection stats, sent ticket and they dont even know when it can be fixed. @Kibbelz you said the stats will be combined but it just deleted instead, please do something

Hello there,

Thank you for letting us know about this. At this time, I am forwarding the information that you've provided about this issue to our Quality Assurance Team for investigation. After replicating and confirming the bug, it will be entered into our bug tracking system so that the Development Team can address it.

If you have any other questions, please let me know and I will be happy to assist you.

Regards.

GM SAI
NCSOFT Support Team

 

Hello,

Unfortunately, we are unable to provide you with an estimated time on when this issue will be fixed. However, rest assured that this is being looked at by the Development Team. Your understanding is appreciated.

If you have any questions, please don't hesitate to contact us again.

Regards,

Senior GM Kairun
NCSOFT Support Team