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  1. Thanks for extra clarification. I mention time to highlight that making rewards good (but not too good) "does take time", but that's not likely the issue here (I haven't asked about an exact issue/reason). Rather, I'm just acknowledging that when a lot is going on (in general), things can slip. At the end of the day its an oversight on our part - we should be making sure that events are enjoyed by players, and it seems we may have missed the mark with this one. We'll be discussing the reasons/potential fixes/etc going forward in the days to come, and perhaps following up via a feedback update
  2. Balancing event rewards does take additional time, primarily from the same team members who led the deployment of the Unshackled Fate update. The lead-up period to this event (which gets locked in prior to its deployment) was happening around the same time. Hopefully this helps shed some understanding, and we do understanding the frustration. Discussions about this are underway.
  3. @Violeta-KT Just sharing that the team's been busy (especially w/ 7.7), nobody mentioned prioritization. I've updated my message to ensure that's being conveyed. We are extremely dedicated to making the Aion experience as enjoyable as possible, and as I mentioned elsewhere, the feedback around this patch is very helpful in assisting us in doing that.
  4. Just chiming in on this thread since I had not yet. Thanks for the feedback - I'll make sure that the wealth of it in here makes its way to the leads so they can look it over. There are items in here that the team here (at NCWEST) could adjust directly, so I expect we'll look into what's possible. I also hope that some of the recent changes we've been making have been a positive influence. If there are particular things from the Feedback Updates that were notably appreciated, that would be great to know. Perhaps it's worth it's own post to inquire on this...
  5. @Ulti-DN This has less to do with the notes in the maintenance, and more to do with when our maintenance window is scheduled. To ensure the greatest accuracy possible, our platform team sends out the expected downtime durations Tuesday afternoons, which is why you see Maintenance notes toward the end of the day on Tuesdays. @Vantheria-DN Thanks... we know everyone is trying their best. We also had a confluence of overlapping releases over the past few weeks w/ 7.7 and other items, so it's been an exceptionally busy period for the team.
  6. Hey everyone, just sharing appreciation for the feedback. It's late in the day here, so not much to say in terms of what we can do atm, but just want you to know this was heard and shared to the game team.
  7. Hi everyone, Tomorrow's maintenance update is just around the corner, and is expected to begin at 6am Server Time (4am PT / 7am ET / 11am UTC), and last for approximately 3 hours. A full list of changes is available below: Events Daeva Dash: Fast and the Furriest event will begin and run until 1/13. A boost event will begin and run until 1/13. Players will earn +100% XP and +100% AP. Quest Fixed an issue where Lakrum GP quests were obtainable after the Unshackled Fate update. Affected quests will be deleted. Localization/Text Fixed an issue where some m
  8. Hi everyone. We recently updated our Glyphs article to provide some additional details around the feature. In particular, we added some details about optimizing your glyphs, and how to better understand the relative power of the Glyphs you have. Check it out here: https://www.aiononline.com/news/unshackled-glyph-system
  9. @Chocokrispis-KT @Vantheria-DN @Hellish-DN We are aware of the Candy Galaxy Bundle issues. I've been informed that the fix may require some time to implement, so please bear with us for the next maintenance patch or two. Hopefully we'll have it resolved by then! Looking into other topics....
  10. Hi everyone, We hope you are enjoying Patch 7.7! Today we’d like to go over a few topics from recent community discussions. Some of these items are from a bit further back than usual, as we’ve been readying Patch 7.7 for its deployment. Some of our team members were also helping support another major initiative for NC West: the launch of FUSER! Now that we’re past these milestones, we’d like to take a moment to speak on some of these points. Guaranteed Ultimate Transformations We saw quite a few inquiries asking if Guaranteed Ultimate Transformations would continue
  11. Hi everyone, Yesterday and this morning, we experienced server outages on the Katalam server. Please know that we are investigating the issue with our development team, and will deploy a fix as soon as we are able.Thank you for your patience and understanding.
  12. To the discussion re: BCM Skins, when I first joined I asked the community to help me generate a prioritized list of changes / areas that needed attention. Skins are in the bottom-third of the list, even after being shared with the playerbase for review. However, I do know we continued discussing it internally because it was a feature we wanted to implement. It's great to see it come up as a discussion topic. Where would those of you in this thread place it, if you could? Here's a link to the list as we last left it: https://imgur.com/a/BIEJ8r8
  13. Hi everyone! I know there have been a lot of questions about when we will release the 7.7 Update: Unshackled Fate. This post is just to share that we just announced in our latest article that we will be releasing Unshackled Fate on November 18th. More articles will continue to come detailing the update's content. We hope you look forward to reading them!
  14. Hi Nalariel, thanks for the questions! I can't speak to Classic at the moment, but I just asked the team about BCM. It sounds like it is a thing we would like to do, but it faces a wall due to prioritization of other tasks. That said, if there is enough community support it could possibly be moved up the queue! @Audre-KT I was attempting to convey that you are all talking about it, and we are internally as well. I thought we all agreed we haven't had player-dev discussions about it yet... I could have given my phrasing more care. Maybe not politics after all
  15. Thanks for spinning up this thread, and please continue sharing feedback on how the change has impacted you. It will all be helpful info in helping guide the team going forward - it's in our best interest ensure there is a positive player experience available. Note: I'll be reporting to the team next Monday on how the server change has impacted the playerbase overall.
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