Well...
No Luna fix, no AP quests, nothing new for a year, no events, then when a good event comes and people try hard to farm when the event reward worth something... BAN!
I'm a try hard F2P player. When i can, i buy NCOINS to get a prestige pass. Our discord before 8.0 are full of people playing Aion with us, now we can count in one hand the number that actualy plays.
The actual administration of the game is terrible. U don't listen the players, U don't have a GM in game playing with us to see what is happen here, people are banned without a motive and evidence. We see in game lots of people hacking and nothing happens. Maybe U need to do a good work to maintain the small player base that still plays this game or shut it down. My love for this game is being ruined for you.