Wissp

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours. Aion Classic Maintenance Notes The following changes will be coming to the game during this maintenance: Empyrean Lord’s Blessing Login Event Begins Event I Duration: June 6 – June 13 Final Reward: [Event] Expand Cube Ticket [Event] Fine Recovery Potion [Event] Administrator's Boon [Event] Lv.60 Superior Manastone Bundle [Event] Fragmented Blessings Powder Event II Duration: June 13 – June 20 Final Reward: [Event] Black Ailu's Egg [Event] Fine Recovery Potion [Event] Tombstone of Revival [Event] Lv.60 Superior Manastone Bundle [Event] Fragmented Blessings Shard Event III Duration: June 20 – June 27 Final Reward: [Event] Expand Warehouse Ticket [Event] Fine Anti-Shock Scroll [Event] Special Power Shard [Event] Lv.60 Superior Manastone Bundle [Event] Fragmented Blessings Crystal Empyrean Lord’s Invitation Event Begins Event I Duration: June 6 – June 12 Distribution Time: 18:00 – 23:59 Daily Reward: [Event] Chantra Dredgion Time Scroll Ultimate Leveling Challenge (Nezekan Only) Event I Duration: June 6 – June 27 Players who reach level 55 during the event period will receive [Event] Elite Primus Pilus's Gloves Selection Box via survey. Daeva Pass Season 25 Begins Event Duration: June 6 – July 4 Mission Ends on July 2 Manastone Event Pass Begins Event Duration: June 6 – June 20 Mission Ends on June 18 PvP Ranking Schedule Change Starts at 14:00 / Ends at 13:00 (Server time: GMT-6) New schedule starting June 13 Arena of Discipline: May 10 – June 7 Arena of Harmony: May 10 – June 7 Arena of Glory: June 13 – Bug Fixes Fixed issue with Agents Enraged Veille and Enraged Mastarius being unable to be attacked. Known Issues Issue with players cannot acquire a New Chantra Dredgion "Defeat Captain Janata' Quest - Issue will be fixed on 6/13 Issue with Daeva Pass Mission Description Missing - Issue will be fixed on 6/13 Unable to complete Weekly Legion Quest '[PVE] Use Hot Blessed/Lucky Ramen' - Issue will be fixed on 6/13 Legion Quest will be changed to 'Use ‘Lv.41~70 Enchantment Stone’ Thank you! The Aion Team

Greetings, Daevas! Tomorrow, May 30 we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours and 30 minutes. Aion Maintenance Notes The following changes will be coming to the game during this maintenance: AN Daeva's Pass - Season 9 Begins Event Duration: May 30 – June 27 Please note that starting this season, Daeva Pass Season will begin/end on Tuesdays. GP (Glory Point) Reset and Gold Bar Distribution based on Rank Next Season Duration: May 30- June 27 Abyssal Splinter Dialogue Issue Fix Spring Sweet Dreams Event ends Spring Breeze Bundle Ends Dream of Bloom Promotion Ends AN Daeva's Pass - Season 8 Ends Thank you! The Aion Team

Greetings, Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours and 0 minutes. Aion Classic Maintenance Notes The following changes will be coming to the game during this maintenance: Free Lockbox Keys and Login Rewards! Begins Event Duration: May 30 - June 20 Free Manstone Survey Free Lockbox Key Login Reward Tiak Research Center/Chantra Dredgion Tuesday Schedule Change 1st: 00:00 - 02:00 2nd: 12:00 - 14:00 3rd: 20:00 - 22:00 (Changed) Aion Classic Doguri Event Merchant NPC Removal Cherry Blossom Event Ends Spring Special Sales Ends EXP/AP Weekend Boost Ends 2.7 Update Survey Events Ends Thanks to Daeva Survey Login Time Event Siel's Support Survey New User Support Welcome Survey

I've requested an update on our plans to improve players' potential to acquire Luna and will update you when I have more information. Thank you!

Greetings, Aion Community! Allow me to introduce myself as your Community Manager! NCSOFT West has recently undergone a significant internal restructuring, resulting in the formation of NC America, a newly unified entity dedicated to providing an enhanced gaming experience to all our players. Our goal is to improve engagement and support to levels beyond what we've achieved before. However, I want to acknowledge that the process of ramping up will take some time. We are committed to rebuilding and strengthening our connection with the community, and your patience and understanding will be greatly appreciated during this transition. In the coming weeks and months, you can expect increased communication, regular updates, and a renewed focus on community engagement. Your feedback and insights will play a vital role in shaping the future of Aion. While we may not be able to respond to every post individually, rest assured that we are actively monitoring and compiling your feedback into comprehensive reports for the key departments and individuals working on these games. Thank you for your continued support and dedication to our gaming community. I'm excited to connect as we embark on this new journey together. Please take this opportunity to introduce yourselves, share your thoughts, and let us know how we can make your experience even more enjoyable. Together, we will create an even stronger and more vibrant gaming community for Aion. Kindest regards, Wissp Community Manager, Aion

Greetings, Aion Community! Allow me to introduce myself as your Community Manager! NCSOFT West has recently undergone a significant internal restructuring, resulting in the formation of NC America, a newly unified entity dedicated to providing an enhanced gaming experience to all our players. Our goal is to improve engagement and support to levels beyond what we've achieved before. However, I want to acknowledge that the process of ramping up will take some time. We are committed to rebuilding and strengthening our connection with the community, and your patience and understanding will be greatly appreciated during this transition. In the coming weeks and months, you can expect increased communication, regular updates, and a renewed focus on community engagement. Your feedback and insights will play a vital role in shaping the future of Aion. While we may not be able to respond to every post individually, rest assured that we are actively monitoring and compiling your feedback into comprehensive reports for the key departments and individuals working on these games. Thank you for your continued support and dedication to our gaming community. I'm excited to connect as we embark on this new journey together. Please take this opportunity to introduce yourselves, share your thoughts, and let us know how we can make your experience even more enjoyable. Together, we will create an even stronger and more vibrant gaming community for Aion. Kindest regards, Wissp Community Manager, Aion

AION SOLORIUS SCREENSHOT CONTEST Supplemental Rules NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT IMPROVE ONE’S CHANCES OF WINNING. These Supplemental Rules (“Supplemental Rules”) apply to the promotion described below (the “Promotion”). Together, these Supplemental Rules and Promotion General Rules (the “General Rules”) constitute the full ruleset for the Promotion. Collectively, the Supplemental Rules and General Rules are the “Official Rules”. All capitalized terms not defined in these Supplemental Rules have the same meanings given to them in the General Rules. By entering the Promotion, you accept and agree to abide by both (i) these Supplemental Rules and (ii) Promotion General Rules. 1. Promotion Name: Aion Solorius Screenshot Contest 2. Additional Eligibility Requirements: In addition to any eligibility requirements set forth in the General Rules, you must also meet the following requirements as of the date of entry to be eligible to participate in the Promotion: a. The Promotion is open to legal residents in the United States and Canada (excluding Québec) (collectively, the “Eligible Territories”); b. Possess an Aion and/or Aion Classic account, as applicable, in good standing and have at least one player character on the account. 3. Entry Period: You may enter the Promotion only during the period beginning on 20 December 2022 at 10:00 a.m. Pacific Time (Washington) and ending on 3 January 2023 at 11:59 p.m. Pacific Time (Washington) (the “Entry Period”). 4. Entry Method: During the Entry Period, to enter the Promotion you must take and submit a Solorius holiday-themed screenshot within the game in accordance with these Official Rules (the “Entry Method”). There are two categories (each, a “Category”): (1) Aion; and (2) Aion Classic. Entries must be received at the submission email (aioncommunity@ncsoft.com) during the Entry Period. The Entry must also comply with the following requirements: a. Screenshot must be submitted in .jpg format and sent via email to aioncommunity@ncsoft.com b. The email subject line must be “Aion Solorius Screenshot Contest” c. In addition to attaching the Entry, the body of the email must contain: (i) Entrants real first/last name (ii) Entrants city/state/country of residence (iii) the Category under which the Entry is being submitted; (iv) Entrant’s character name, and (v) the Entrant’s server name. Entries must be taken within the game for the corresponding Category under which they are submitted. Entries which are unrecognizable, unclear, containing a zip file, exceeding a reasonable file size (as determined by Sponsor), or otherwise in violation of these Official Rules may be disqualified. LIMIT ONE ENTRY PER PERSON PER CATEGORY PER EMAIL DURING THE ENTRY PERIOD. 5. Winner Selection. There will be 6 winner(s) (each a “Winner” and collectively the “Winners”), selected as follows: a. The Winners will be determined by a panel of judges (“Judges”) appointed by the Sponsor. The Judges will review eligible Entries based upon the following criteria, allocated equally: (a) creativity; (b) image entry quality; and (c) adherence to Solorius theme. The top ranked entries, as determined by the Judges, will be the potential Winners. Each Winner may not win more than once in total for the entire Promotion. 6. Prizes; Prize Delivery. The following prizes are available to be awarded in the Promotion Aion Category 1st Place (1 in total): 1 [BCM] Ancient Winter Fox Transformation Contract Selection Box 1 Wooden Luna Chest 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 83.00 USD 2nd Place (1 in total): 1 Wooden Luna Chest 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 53.00 USD 3rd Place (1 in total): 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 38.00 USD Aion Classic Category 1st Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 Cheerful Star Daru Wings 1 [Event] 15 Major Ancient Crown Box 10 Sapphire Medals Total ARV 51.00 USD 2nd Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 Cheerful Star Daru Wings 1 [Event] 15 Major Ancient Crown Box Total ARV 51.00 USD 3rd Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 [Event] 15 Major Ancient Crown Box Total ARV 45.00 USD The total cumulative ARV of all prizes combined is USD $321.00. 7. Winner Notification; Prize Delivery. Each potential Winner will be notified on or around 13 January 2023 via the email address used to enter. In-game prizes will be in-game mailed to each Winner’s character as identified by the Winner. The prize(s) will be delivered within 6-8 weeks of the applicable Winner’s verification and confirmation. 8. Sponsor. This Promotion is sponsored by NC Interactive, LLC (“Sponsor”).

AION SOLORIUS SCREENSHOT CONTEST Supplemental Rules NO PURCHASE OR PAYMENT NECESSARY TO ENTER OR WIN. A PURCHASE WILL NOT IMPROVE ONE’S CHANCES OF WINNING. These Supplemental Rules (“Supplemental Rules”) apply to the promotion described below (the “Promotion”). Together, these Supplemental Rules and Promotion General Rules (the “General Rules”) constitute the full ruleset for the Promotion. Collectively, the Supplemental Rules and General Rules are the “Official Rules”. All capitalized terms not defined in these Supplemental Rules have the same meanings given to them in the General Rules. By entering the Promotion, you accept and agree to abide by both (i) these Supplemental Rules and (ii) Promotion General Rules. 1. Promotion Name: Aion Solorius Screenshot Contest 2. Additional Eligibility Requirements: In addition to any eligibility requirements set forth in the General Rules, you must also meet the following requirements as of the date of entry to be eligible to participate in the Promotion: a. The Promotion is open to legal residents in the United States and Canada (excluding Québec) (collectively, the “Eligible Territories”); b. Possess an Aion and/or Aion Classic account, as applicable, in good standing and have at least one player character on the account. 3. Entry Period: You may enter the Promotion only during the period beginning on 20 December 2022 at 10:00 a.m. Pacific Time (Washington) and ending on 3 January 2023 at 11:59 p.m. Pacific Time (Washington) (the “Entry Period”). 4. Entry Method: During the Entry Period, to enter the Promotion you must take and submit a Solorius holiday-themed screenshot within the game in accordance with these Official Rules (the “Entry Method”). There are two categories (each, a “Category”): (1) Aion; and (2) Aion Classic. Entries must be received at the submission email (aioncommunity@ncsoft.com) during the Entry Period. The Entry must also comply with the following requirements: a. Screenshot must be submitted in .jpg format and sent via email to aioncommunity@ncsoft.com b. The email subject line must be “Aion Solorius Screenshot Contest” c. In addition to attaching the Entry, the body of the email must contain: (i) Entrants real first/last name (ii) Entrants city/state/country of residence (iii) the Category under which the Entry is being submitted; (iv) Entrant’s character name, and (v) the Entrant’s server name. Entries must be taken within the game for the corresponding Category under which they are submitted. Entries which are unrecognizable, unclear, containing a zip file, exceeding a reasonable file size (as determined by Sponsor), or otherwise in violation of these Official Rules may be disqualified. LIMIT ONE ENTRY PER PERSON PER CATEGORY PER EMAIL DURING THE ENTRY PERIOD. 5. Winner Selection. There will be 6 winner(s) (each a “Winner” and collectively the “Winners”), selected as follows: a. The Winners will be determined by a panel of judges (“Judges”) appointed by the Sponsor. The Judges will review eligible Entries based upon the following criteria, allocated equally: (a) creativity; (b) image entry quality; and (c) adherence to Solorius theme. The top ranked entries, as determined by the Judges, will be the potential Winners. Each Winner may not win more than once in total for the entire Promotion. 6. Prizes; Prize Delivery. The following prizes are available to be awarded in the Promotion Aion Category 1st Place (1 in total): 1 [BCM] Ancient Winter Fox Transformation Contract Selection Box 1 Wooden Luna Chest 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 83.00 USD 2nd Place (1 in total): 1 Wooden Luna Chest 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 53.00 USD 3rd Place (1 in total): 1 [Motion Card] Winter Rest 1 [Event] Happy Shugo Day Weapon Selection Box 1 [Event] Bright Abyss Treasure Total ARV 38.00 USD Aion Classic Category 1st Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 Cheerful Star Daru Wings 1 [Event] 15 Major Ancient Crown Box 10 Sapphire Medals Total ARV 51.00 USD 2nd Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 Cheerful Star Daru Wings 1 [Event] 15 Major Ancient Crown Box Total ARV 51.00 USD 3rd Place (1 in total): 1 Cheerful Star Daru Outfit 1 Cheerful Star Daru Headwear 1 [Event] 15 Major Ancient Crown Box Total ARV 45.00 USD The total cumulative ARV of all prizes combined is USD $321.00. 7. Winner Notification; Prize Delivery. Each potential Winner will be notified on or around 13 January 2023 via the email address used to enter. In-game prizes will be in-game mailed to each Winner’s character as identified by the Winner. The prize(s) will be delivered within 6-8 weeks of the applicable Winner’s verification and confirmation. 8. Sponsor. This Promotion is sponsored by NC Interactive, LLC (“Sponsor”).

Hello, Daevas! Here are tomorrow's maintenance notes for Aion Classic. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC) and will conclude after approximately 2 hours and 30 minutes. The following changes will be coming to the game during this maintenance: Daeva Pass Season 17 Ends Harvest Revel Event Pass Ends Because of this issue with the Harvest Revel event pass merchant items, we will be leaving the Harvest Revel coins and Passrunerk up until the end of the Thanksgiving Pass. *Updated 11/23: Items will be fixed during next week's maintenance on 11/30 Daeva Pass Season 18 Begins Thanksgiving Event Pass Begins Beginner Pass Begins Thank you!

Hello, Daevas! Here are tomorrow's maintenance notes for Aion. Downtime will begin at 6am Server Time (4am PT / 7am ET / 12pm UTC) and will conclude after approximately 3.5 hours. The following changes will be coming to the game during this maintenance: Aion Black Friday Sale Begins The return of some great deals as well as some brand-new ones to the Black Cloud Marketplace (+30 items) https://www.aiononline.com/en-us/news/aion-black-friday-sale Shattered Abyssal Splinter Event Season Begins The Season Weekly ranking will be calculated from Week 2 (November 23, 2022-November 29,2022) https://forums.aiononline.com/topic/11188-shattered-abyssal-splinter-ranking-update-issue/

EM Pulse is on vacation this week, so I'm temporarily filling in for her, and have the following message to share: Aion Classic game servers will be coming down for urgent maintenance today, beginning at 2 PM PT / 4 PM CT / 5 PM ET / 11 PM UTC+1 and will be unavailable for approximately 1 hour and 15 minutes. We apologize for any inconvenience this interruption may cause, and greatly appreciate your patience!

EM Pulse is on vacation this week, so I'm temporarily filling in for her, and have the following message to share: Aion game servers will be coming down for urgent maintenance today, beginning at 1 PM PT / 3 PM CT / 4 PM ET / 10 PM UTC+1 and will be unavailable for approximately 1 hour and 15 minutes. This maintenance is being done to correct the issue with the Shattered Abyssal Splinter Event Ranking calculations, mentioned here. Thank you so much for your patience and understanding! UPDATE (11/21 2:30PM): We have identified an issue with the Shattered Abyssal Splinter Rank calculation system. As a result, we will be unable to properly start Week 1 of the event. The Season Weekly ranking will be calculated from Week 2 (Starting November 23, 2022). We apologize greatly for the inconvenience!

Hello again, everyone! There is currently an issue with sending the "Grade S Minion Contract Selection Box (10 Types)" to affected players and it will need to be fixed during this week's maintenance. Players should start to see the rewards in their mailboxes following the maintenance on Wednesday, September 21. It may still take up to a day before the rewards are received. We apologize for any inconvenience or frustration this matter may have caused. Thank you once again for your continued patience!

We will not be removing the original reward that was sent in error. The "Grade S Minion Contract Selection Box (10 Types)" being sent out now, are for all players who fulfilled the requirements of the Minion Promotion. I hope this correctly answers your question!

Hello, everyone! My name is Wissp and I'm on another NCSOFT game, but I'm filling in for EMpulse who is off today! She asked that I follow up with everyone here about the Minion S reward situation. We are now in the process of rectifying the issue and begin distributing the "Grade S Minion Contract Selection Box (10 Types)" to those who participated in the Minion Promotion as soon as possible. The hope is that distribution will begin by end of day, but it could take a little longer and a bit of time for everyone who is eligible to receive it - but rest assured that it's on the way! Thank you so much for your patience and understanding!