GM_Rocket

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours 45 minutes. Aion Maintenance Notes The following changes will be coming to the game during this maintenance: Server maintenance for stability improvement Thank you! The Aion Team

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours 45 minutes. Aion Classic Maintenance Notes The following changes will be coming to the game during this maintenance: Free Siel’s Aura Benefits Extension! (Cont.) Event Duration: May 9 – June 13 As a show of gratitude for your support, we are extending the ‘Free Siel's Aura Benefits' event period. *For players who already had Siel's Aura before the event, 35-day Siel's Aura has been added to the account today (5/23) End of Classic Doguri Event Empyrean Lord Agent Battle Difficulty Adjustment Item Farming Difficulty Adjustment [Instance] 1. You can now acquire 2 x Stormwing’s Essence from Beshmundir Temple (Hard) 2. Shiny Tahabata’s Crystal has been added to Tempus S Rank Reward - Collect 7 x Shiny Tahabata’s Crystal and crafted to [Supply] Tahabata Weapon Selection Box [Item] 1. Design: Light Fine Stormwing's Box has been Added - Can be purchased from Weaponsmith NPC - Cheaper than original Design: Fine Stormwing's Box item and requires less quantity of essence for crafting, but has lower chance of getting superior result 2. Lowered the price of following 4 types of designs Item Design: Fine Tahabata Box Design: Tahabata Weapon Selection Box Design: Fine Stormwing's Box Design: Beshmundir Temple Fabled Weapon Selection Box [Quest] 1. New quest has been added to Chantra Dredgion Race Quest Reward Limit Elyos Defeat Captain Janata Elite Guardian Centurion's Armor Selection Box 5 times Asmodian Defeat Captain Janata Elite Archon Centurion's Armor Selection Box Known Issues: UPDATED: Issue with players cannot acquire a New Chantra Dredgion "Defeat Captain Janata' Quest - Issue will be fixed on 6/20 Thank you! The Aion Team

Greetings Daevas! Tomorrow, we will be holding our regularly scheduled maintenance for Aion. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 3 hours 30 minutes. Aion Maintenance Notes The following changes will be coming to the game during this maintenance: Following Issues will be fixed during this maintenance: Fixed an issue where the Transparent Transformation Scroll could not be used in the transformation UI screen. Known Issue: NPC Cruel Airo has a localization issue on her dialogue Thank you! The Aion Team

Greetings Daevas! Tomorrow we will be holding our regularly scheduled maintenance for Aion Classic. Downtime will begin at 3:00 pm PDT / 10:00 pm UTC / 5:00 pm CDT and will conclude after approximately 2 hours. The following changes will be coming to the game during this maintenance: Free Siel’s Aura Benefits Extension! Event Duration: May 9, 4PM PDT – June 13, 4PM PDT As a show of gratitude for your support, we are extending the ‘Free Siel's Aura Benefits' event period for another 28 days and are planning some post-update improvements. **Siel's Aura Membership purchase will be temporarily disabled during the Free Siel's Aura Event until June 13. *For players who already had Siel's Aura before the event, any lost Siel's Aura will still be added to the account before June 13. Following Issues will be fixed during this maintenance: FIXED: Siel's Aura boosting effect not being applied normally in the game (UPDATED: 5/16) FIXED: Doguri Event Merchant Listing - Some of the items require Dimensional Shard for exchange. (UPDATED: 5/16) Due to a technical issue, we will need to end the DOGURI'S PRECIOUS JUNK POUCH Event and SUSPICIOUS WOODEN BOX IN DREDGION AND TIAK Event earlier than initially scheduled. As compensation, we will be offering 10 [Event] Precious Junk Pouches to all players via a survey, which will be available until the event ends on Tuesday, May 23. We sincerely apologize for any inconvenience this issue has caused. Revenant (Executor) Class Teleporter Issue (UPDATED: 5/16) We have noticed the teleport system intermittently unavailable in Elyos - Sanctum / Asmodians - Pandaemonium. <Solution> 1. Please fully exit NC Launcher 2 and restart it to proceed with the additional update by clicking 'Scan File' button next to the 'Start Game'. If the issue still persists, please reinstall the client and try it again. Thank you! The Aion Team

Greetings Daevas, We would like to inform you that a new customer support page is now available. The following previous support email addresses are not to be used anymore: • support@aiononline.com • support@ncsoft.com If you contacted us through one those email addresses after May 9th, please send your enquiry again through the new support page: • https://us-support.ncsoft.com/faq/aionncw Thank you. The Aion Team

Greetings Daevas, We would like to inform you that a new customer support page is now available. The following previous support email addresses are not to be used anymore: • support@aiononline.com • support@ncsoft.com If you contacted us through one those email addresses after May 9th, please send your enquiry again through the new support page: • https://us-support.ncsoft.com/faq/aionncw Thank you. The Aion Team

Greetings Daevas! Currently, there is an issue with the Siel's Aura boosting effect not being applied normally in the game. We apologize for any inconvenience this may have caused. The issue is currently being investigated by the team, and as soon as we get more information, we will update here. We appreciate your understanding and patience at this time as we work towards a solution as quickly as possible. As a compensation for the inconvenience, we would like to double the benefits of EXP/AP Boost Event (5/9-5/30) until issue gets resolved. <<Event Details>> Other Known Issues: UPDATED (5/16): Doguri Event - [Event] Precious Junk Pouch not dropping Due to a technical issue, we will need to end the DOGURI'S PRECIOUS JUNK POUCH event & SUSPICIOUS WOODEN BOX IN DREDGION AND TIAK event earlier than initially scheduled. As compensation, we will be offering 10 [Event] Precious Junk Pouches to all players via a survey, which will be available until the event ends on Tuesday, May 23. We sincerely apologize for any inconvenience this issue has caused. Telos of the Forgotten - Under Investigation Unable to obtain Relics from 3 NPCs (Garrison Treasure Chest, Field Treasure Chest, Adjutant's Treasure Chest) FIXED Issues: Untranslated Korean Texts - Race Selection, Soldier Character Description, etc. FIXED (5/16): Doguri Event Merchant Listing - Some of the items require Dimensional Shard for exchange Will be fixed during the maintenance on 5/16 FIXED (5/16): Revenant (Executor) Class Teleport System We have noticed the teleport system intermittently unavailable in Elyos - Sanctum / Asmodians - Pandaemonium. Solution: Please fully reinstall the client. UPDATED (5/18): Painting Appraiser NPCs are missing in Sanctum NPC Efri, Intravon, Lenia are missing in Sanctum If you have additional issues or concerns, please feel free to submit a support ticket at https://us-support.ncsoft.com/faq/aionncw Thank you!

Greetings Daevas! The team would like to share that an emergency maintenance will take place Tomorrow (April 13). Downtime will begin at 3:00 p.m. PDT / 10:00 p.m. UTC / 5:00 p.m. CDT, and will conclude after approximately 2 hours. The following changes will be coming to the game during this maintenance: Paragon Event Pass period will be extended by 2 weeks. Following issues will be fixed during this maintenance: Paragon Event Pass Missions are not progressing for some players. Thank you!