The higher ups in most KR based games are all blinded & downright consumed by the elation quick money brings so they simply won't aim for long-term returns or try to keep players satisfied, their only goal is short sighted waves of cash from new updates, new items, etc. Asking them to make improvements that won't provide them with tangible IMMEDIATE cashflow is as useful as asking a Pit Bull not to attack an innocent child.
Personally idc however it would sure be nice if they could have active GMs with some courage and virtue to actually reply to tickets with more than a copy-paste auto-reply.
My advice: Come to terms with it. Just play and enjoy all aspects, don't take it too seriously.
