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Cannot loot

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I have only been back to Aion this week and have created two new characters. And am having an issue with gathering items. When I try to pick things up it says "you are unable to obtain at the current time". What king of message is that when these are quest items, campaign items, and lock boxes?

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You probably ran out of your Siel's Aura, you only get 2 hours of trial Siel's Aura per day. Without Siel's, you can't really pick anything up except junk items.

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