[Client freeze with Error (10060) - cannot access the shop?]

Hey everyone -

Is anyone else getting this error where your client would freeze up for 10-15 seconds at a time and display an in-game message stating: "You cannot access the shop server. (10060) Please launch the client again to use the shop". I tried relaunching, did file repair, consult via support team just to get constant run arounds with no results (no surprise there). Just wanted to see everyone elses feedback and maybe any possible solutions.

 

https://imgur.com/a/CcPY1X9

[Harvest Festival Merchant Issue]

7 minutes ago, Kibbelz said:

Hi again everyone,

This is not the feedback we were hoping to see, and it's clear we missed the mark with our first attempt. We'd like to try again:

Rather than retrieving the transformations and items, we'd like to pivot our response by instead sending all players an [Event] Locked Hanbok Pixel Transformation Contract Selection Box (4 Types) via survey. Since some players already used their key on the box they acquired for free initially, this will only impact players who still have a key. Based on the feedback we've seen, we will also be adding [Event] Honey Songpyeon x10 to the survey.

Finally, we want to acknowledge the difficulty in obtaining Pine Needles, so we intend to add a free daily Pine Needle (10x) Bundle to the store through 10/21.

We hope this solution feels more appropriate. Thanks for taking the time to write your thoughts to us here on the forums; it's because of your passion we can respond like this at all. Let us know what you think - we'll all keep watching here.

@Kibbelz Thank you for justifying this. Much, much better solution.